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As a Solutions Engineer, you'll work as part of a driven team to unlock the full potential of our voice AI platform for a growing customer base. Your mission is to efficiently scale our technical solutions to many enterprise customers, both directly and by improving our internal processes and supporting our sales teams.
Job Responsibility:
Collaborate strategically with Account Executives to enhance the technical aspects of the sales process
Work directly with technical contacts from customers and prospective customers to provide bespoke support and architect solutions
Craft compelling technical demonstrations that clearly communicate our product's value proposition
Create technical enablement resources that amplify our sales team's effectiveness and technical fluency
Build self-service tools and documentation that empower customers to implement solutions independently
Identify opportunities to productize common integration patterns or features, and work with our product teams to make these real
Requirements:
Passionate about AI, technology and ElevenLabs products
Enjoy working directly with customers, iterating on solutions and providing tailored support
Have a talent for identifying patterns that can be standardized and scaled
Have strong empathy for customers, sales and product teams
Have a strong technical background to help customers architect integration between our solutions and their existing solutions
Experience working with customers (including in student clubs or side projects)
Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns
Excellent communication skills with the ability to adapt messaging to different audiences
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