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As an Enterprise Solutions Engineer you will partner with Enterprise Account Executives to showcase the power of Cresta to potential customers. In this role you will provide technical insights and solutioning to stakeholders both internal and external by understanding customers technical requirements. You will conduct product demos, manage technical validation activities (including proof-of-concept exercises and pilots), and ultimately help develop the business case for the prospect during the sales cycle. You also will act as liaison between sales, the customer and Cresta’s technical teams.
Job Responsibility:
Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements
Partner with Enterprise Account Executives to discover and understand the prospect's situation and challenges
Lead discovery calls with prospective customers & internal cross functional teams to build and deliver product demos
Provide prospects with insights and learnings from your experience
Drive adoption during proof of values by training individual managers and users
Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI
Deliver captivating product demos highlighting value propositions
Run ROI workshops to translate our solution into a financial business case proposal
Provide feedback to product management about the successes and failures in the field
Requirements:
4+ years of experience in customer-facing roles
1–3 years in a technical pre-sales capacity supporting large enterprise sales cycles
Deep hands-on expertise with Conversational AI and CCaaS platforms
Experience with Salesforce.com, contact center infrastructure, and enterprise SaaS environments
Known for a strong work ethic, enthusiasm, and thoughtful engagement
Desire to practice and prepare presentations meticulously
Natural problem-solver
Fast learner with a passion for new technology
You embody our core Operating Principles
What we offer:
Comprehensive medical, dental, and vision coverage
Flexible PTO
Paid parental leave for all new parents
Retirement savings plan
Remote work setup budget
Monthly wellness and communication stipend
In-office meal program and commuter benefits provided for onsite employees
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