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Benchling Enterprise Solution Consultants (SC) are the primary solution leads with Benchling’s largest customers and prospects. Their solutions are deployed into complex enterprise IT environments, interfacing with other vendor solutions, lab instruments, and legacy applications. This is a highly visible role that partners with both external and internal teams to develop the optimal solutions that drive the most value for our customers. The Enterprise SC is a pre-sales role, and as such works closely with Benchling sales leadership, account executives, professional services, and product leaders to ensure the best solutions are presented. Enterprise SCs work with senior scientific and IT leaders from prospects and customers, to establish credibility and confidence from the first meeting, and to create solutions based on cutting-edge technologies.
Job Responsibility:
Effectively partner with account executives, SC peers, and leadership to create account and deal strategies that lead to selection, planning out customer engagements that lead to compelling solutions
Manage organized discoveries to uncover customer needs and requirements that relate to decision criteria and key business issues
Craft solutions based on Benchling capabilities, industry best practices and standard R&D functions, with data models and processes that map to the customer or prospects' science and that fit into their current technology landscape
Present and demonstrate the solution in a persuasive way based on key messages, decision criteria, and key business issues. Manage customer questions and objections and resolve concerns. Ensure that the solution is presented competitively, with awareness of alternatives including build in house
Engage with product management to provide insight into prospect and customer needs and industry trends. Influence the roadmap for market success. Ensure that the roadmap is clear to customers as required to influence buying decisions
Provide leadership by creating reusable solutions, content, and trainings for key areas. Work with the extended team to ensure that they are successful and learn from your expertise. Mentor and partner with other SCs to build their success
Requirements:
PhD in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar Life Science field
Minimum of 4 years of work experience, ideally customer facing
Experience with scientific/informatics software such as LIMS, ELN, or others preferred
Experience in demonstrating scientific software in a pre-sales setting highly desired
Demonstrated capacity to effectively model scientific data, and craft solutions, based on product knowledge and industry best practices
Prior experience in demonstrating and supporting research instruments, reagents or software desired
Understand research technology generally adopted by biopharma companies
Have an agile and adaptable mentality, and can quickly implement new customer engagement processes
Ability to establish as a trusted advisor for scientists, and successfully pitch to scientific buyers
Willingness to travel to customer sites 25-30%
What we offer:
Competitive salary and equity
Broad range of medical, dental, and vision plans for employees and their dependents
Fertility healthcare and family-forming benefits
Four months of fully paid parental leave
401(k) + Employer Match
Commuter benefits for in-office employees and a generous home office set up stipend for remote employees
Mental health benefits, including therapy and coaching, for employees and their dependents