Enterprise Services Management Coordinator Job at Power Design (Heredia Metro Area)

Job Description

We are seeking a detail-oriented and highly organized ESM Coordinator to join our team. The ideal candidate will be responsible for performing a variety of clerical tasks to support our business processes. This role requires strong attention to detail, excellent communication skills, and the ability to work efficiently in a fast-paced environment.

Job Responsibility

Data Entry: Accurately input, update, and maintain data in various systems and databases
Document Management: Organize, file, and retrieve documents as needed. Ensure all records are maintained and up to date
Communication: Handle incoming and outgoing correspondence, including emails, letters, and phone calls. Respond to inquiries in a timely and professional manner
Reporting: Generate, compile, and distribute regular reports to relevant stakeholders. Assist in the preparation of presentations and other documentation as required
Scheduling: Assist in managing calendars, scheduling appointments, and coordinating meetings for team members and supervisors
Compliance: Ensure that all tasks are performed following company policies and industry regulations. Maintain confidentiality of sensitive information
Support Functions: Provide general administrative support to the team, including photocopying, scanning, and ordering office supplies
Quality Assurance: Conduct quality checks on data and documents to ensure accuracy and completeness
Process Improvement: Identify opportunities for streamlining processes and improving efficiency within clerical tasks

Requirements

High school diploma or equivalent required
1-2 years of experience in a clerical or administrative role, preferably within a BPO or similar environment
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Strong data entry skills with a high level of accuracy
Excellent organizational and time management abilities
Effective communication skills, both written and verbal
Ability to work independently and as part of a team
Attention to detail and a commitment to quality
Familiarity with office equipment such as printers, scanners, and photocopiers
Fluent in written and spoken English

Nice to have

An associate degree or relevant certification in business administration or a related field is a plus
Experience with BPO operations or in a similar industry
Familiarity with customer relationship management (CRM) systems and other business software

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Enterprise Services Management Coordinator

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