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We are seeking a detail-oriented and highly organized ESM Coordinator to join our team. The ideal candidate will be responsible for performing a variety of clerical tasks to support our business processes. This role requires strong attention to detail, excellent communication skills, and the ability to work efficiently in a fast-paced environment.
Job Responsibility:
Data Entry: Accurately input, update, and maintain data in various systems and databases
Document Management: Organize, file, and retrieve documents as needed. Ensure all records are maintained and up to date
Communication: Handle incoming and outgoing correspondence, including emails, letters, and phone calls. Respond to inquiries in a timely and professional manner
Reporting: Generate, compile, and distribute regular reports to relevant stakeholders. Assist in the preparation of presentations and other documentation as required
Scheduling: Assist in managing calendars, scheduling appointments, and coordinating meetings for team members and supervisors
Compliance: Ensure that all tasks are performed following company policies and industry regulations. Maintain confidentiality of sensitive information
Support Functions: Provide general administrative support to the team, including photocopying, scanning, and ordering office supplies
Quality Assurance: Conduct quality checks on data and documents to ensure accuracy and completeness
Process Improvement: Identify opportunities for streamlining processes and improving efficiency within clerical tasks
Requirements:
High school diploma or equivalent required
1-2 years of experience in a clerical or administrative role, preferably within a BPO or similar environment
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Strong data entry skills with a high level of accuracy
Excellent organizational and time management abilities
Effective communication skills, both written and verbal
Ability to work independently and as part of a team
Attention to detail and a commitment to quality
Familiarity with office equipment such as printers, scanners, and photocopiers
Fluent in written and spoken English
Nice to have:
An associate degree or relevant certification in business administration or a related field is a plus
Experience with BPO operations or in a similar industry
Familiarity with customer relationship management (CRM) systems and other business software