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Enterprise Services Management Coordinator

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Power Design

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Location:
Costa Rica , Heredia Metro Area

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking a detail-oriented and highly organized ESM Coordinator to join our team. The ideal candidate will be responsible for performing a variety of clerical tasks to support our business processes. This role requires strong attention to detail, excellent communication skills, and the ability to work efficiently in a fast-paced environment.

Job Responsibility:

  • Data Entry: Accurately input, update, and maintain data in various systems and databases
  • Document Management: Organize, file, and retrieve documents as needed. Ensure all records are maintained and up to date
  • Communication: Handle incoming and outgoing correspondence, including emails, letters, and phone calls. Respond to inquiries in a timely and professional manner
  • Reporting: Generate, compile, and distribute regular reports to relevant stakeholders. Assist in the preparation of presentations and other documentation as required
  • Scheduling: Assist in managing calendars, scheduling appointments, and coordinating meetings for team members and supervisors
  • Compliance: Ensure that all tasks are performed following company policies and industry regulations. Maintain confidentiality of sensitive information
  • Support Functions: Provide general administrative support to the team, including photocopying, scanning, and ordering office supplies
  • Quality Assurance: Conduct quality checks on data and documents to ensure accuracy and completeness
  • Process Improvement: Identify opportunities for streamlining processes and improving efficiency within clerical tasks

Requirements:

  • High school diploma or equivalent required
  • 1-2 years of experience in a clerical or administrative role, preferably within a BPO or similar environment
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Strong data entry skills with a high level of accuracy
  • Excellent organizational and time management abilities
  • Effective communication skills, both written and verbal
  • Ability to work independently and as part of a team
  • Attention to detail and a commitment to quality
  • Familiarity with office equipment such as printers, scanners, and photocopiers
  • Fluent in written and spoken English

Nice to have:

  • An associate degree or relevant certification in business administration or a related field is a plus
  • Experience with BPO operations or in a similar industry
  • Familiarity with customer relationship management (CRM) systems and other business software

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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