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Piper Companies Logo Piper Companies · IT - Software Development

Enterprise Service Desk Technician

United States, Kansas City Employment contract 50000.00 - 60000.00 USD / Year · Job Posted July 03, 2026
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Job Description

Zachary Piper Solutions is seeking an Enterprise Service Desk Technician to support a company focused on delivering secure, scalable, and mission-critical IT services for the U.S. Navy and U.S. Marine Corps. This position is on-site at Kansas City, MO. The Enterprise Service Desk Technician will provide Tier 1/2 IT support to Marine Corps personnel worldwide, serving as a critical front line for troubleshooting, incident resolution, and service continuity across the Marine Corps Enterprise Network (MCEN). Join a high-impact mission ensuring Marines and military leaders stay connected, secure, and ready to execute their missions anytime, anywhere.

Job Responsibility

  • Provide Tier 1/2 end-user IT support for MCEN devices and services across global Marine Corps installations
  • Execute troubleshooting scripts, answer service desk calls, and document incidents in ticketing systems
  • Resolve or escalate hardware, software, and network issues including laptops, desktops, printers, mobile devices, and peripherals
  • Open, manage, and close IT service tickets while meeting defined service level agreements (SLAs)
  • Support enterprise tools and services including Microsoft Office/Outlook, VTC systems, MFD/MFP devices, and remote desktop tools

Requirements

  • 1+ years of IT experience
  • Windows OS support, Microsoft Office/Outlook
  • Laptops, desktops, printers, mobile devices (iPhones)
  • Ticketing systems (Remedy preferred) and remote desk takeover tools
  • Strong troubleshooting and customer service skills
  • Experience meeting service level goals in a high-volume IT support environment
  • IAT II certification (Security+ CE, SSCP, CySA+, CASP+ CE, CISSP/Associate, CCNA Security, etc.)
  • Active Secret Clearance

What we offer

  • PTO
  • Paid Holidays
  • Medical
  • Dental
  • Vision
  • 401K
  • Tuition Reimbursement
  • Sick Leave as required by law
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