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Astrion Logo Astrion · IT - Administration

Enterprise Service Desk Analyst

United States, Huntsville · Job Posted June 10, 2026
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Job Description

Astrion has an exciting opportunity for an Enterprise Service Desk Analyst to support enterprise IT operations and end-user support services at our Huntsville, AL location. This onsite position requires a technically skilled and customer-focused professional capable of contributing to daily service desk activities and supporting enterprise infrastructure, cybersecurity, and end-user computing operations.

Job Responsibility

  • Contribute to daily Enterprise Service Desk operations and ensure timely resolution of end-user support requests
  • Provide technical support for hardware, software, mobile devices, and enterprise applications
  • Manage and prioritize Help Desk tickets while maintaining excellent customer service standards
  • Support workstation setup and provisioning including operating system installation, updates, and Azure enrollment
  • Configure, maintain, and troubleshoot company laptop/desktop systems and related IT peripherals
  • Support user account administration including password resets, MFA enrollment, and Office 365 account management
  • Assist users with VPN connectivity, remote access, and enterprise collaboration tools
  • Provide onboarding support for new employees including workstation setup and initial credential distribution
  • Troubleshoot hardware, software, printer, and connectivity issues
  • Support enterprise asset management and configuration management processes
  • Coordinate with Cyber Operations teams to assist with malware remediation, endpoint investigations, and cybersecurity incident response activities
  • Collaborate with the Enterprise IT Service team to communicate end-user requirements and support infrastructure upgrades
  • Assist Cybersecurity Compliance teams with audits, evidence collection, and policy compliance activities
  • Document technical procedures, troubleshooting steps, and recurring support solutions
  • Position requires Monday through Friday onsite support at the Huntsville, AL office

Requirements

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field with 2+ years of relevant IT experience OR Associate degree with 5+ years of related experience
  • Minimum of 2 years of experience in a Service Desk Analyst or IT support role
  • Current relevant IT Industry certification(s) that meet DoD 8140 requirements (CompTIA Security+ preferred)
  • Strong understanding of Windows 11 environments, Microsoft Office 365, Azure Gov, and enterprise IT support operations
  • Experience with Microsoft Defender, Intune, Remote Support tools, and Microsoft Entra ID
  • Ability to diagnose and resolve advanced technical issues involving workstations, mobile devices, VPN connectivity, MFA, and enterprise applications
  • Experience managing and prioritizing Help Desk tickets in a fast-paced enterprise environment
  • Excellent customer service, communication, and leadership skills
  • Ability to work collaboratively with infrastructure, cybersecurity, and compliance teams
  • Strong organizational skills with the ability to manage multiple priorities and escalations
  • Active Secret security clearance required

Nice to have

  • Experience with ManageEngine ServiceDesk Plus/Pro and BeyondTrust Remote Support
  • Experience supporting hybrid cloud environments including Microsoft Azure or AWS
  • Background in Windows Server and Linux (RHEL preferred) administration
  • Experience with enterprise network administration and troubleshooting
  • Experience with IT asset management and configuration management processes
  • Prior experience supporting cybersecurity compliance audits and documentation collection

What we offer

  • Competitive salaries
  • Continuing education assistance
  • Professional development
  • Multiple healthcare benefits package options
  • 401K with employer matching
  • Competitive time off policy along with a federally recognized holiday schedule
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