Enterprise Service Center Specialist

The scope of the role is to provide technical support to enterprise customers of Vodafone directly or to other teams that supports those customers, which have a multiple presence throughout our country, and they want to connect these points together (for voice and data services) or they want to connect these points on the Internet. All these connections are served through our Metro Ethernet, microwave, PSTN and GSM networks and the role is responsible to ensure the availability and quality of services for all these connections, from the customer's endpoint to Vodafone production networks (IMS network for Voice or ISP network for Internet etc).