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Enterprise Service Center Specialist

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Vodafone

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Location:
Greece , Athens

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The scope of the role is to provide technical support to enterprise customers of Vodafone directly or to other teams that supports those customers, which have a multiple presence throughout our country, and they want to connect these points together (for voice and data services) or they want to connect these points on the Internet. All these connections are served through our Metro Ethernet, microwave, PSTN and GSM networks and the role is responsible to ensure the availability and quality of services for all these connections, from the customer's endpoint to Vodafone production networks (IMS network for Voice or ISP network for Internet etc).

Job Responsibility:

  • Provide technical support to enterprise customers of Vodafone directly or to other teams that supports those customers
  • Troubleshoot and resolve customer technical issues which arise after service activation
  • Perform all required actions to support Legacy Services to customer, also doing all Vodafone internal coordination activities that follow the troubleshooting process
  • Organize field technician visits to customer premises in order to perform all appropriate actions
  • Perform Services Proactive Monitoring and run health checks
  • Send technical incident reports to Business customers

Requirements:

  • Technical education with qualifications in telecommunications, electronics, and computing
  • Excellent knowledge of LAN and WAN network topologies at layers 1,2 and 3 of the OSI model
  • Ability to debug TCP/IP suite protocols
  • Knowledge of Microsoft Office programs (Word, Excel, PowerPoint)
  • Cisco (CCNA, CCNP, etc) certifications are essential
  • Good knowledge of written and spoken English and Greek
  • At least one year of experience at above technologies

Nice to have:

  • SDWAN certifications will be considered as an asset
  • Fortinet (FCA, FCF ) Cybersecurity certifications will be considered as an asset
What we offer:
  • Award-winning work environment -certified #1 Top Employer in Greece
  • Competitive pay, bonus & remuneration package
  • Private Health & Medical Insurance
  • Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
  • Unlimited connectivity with our mobile, landline and Vodafone TV services
  • Unlimited access to learning resources and trainings
  • Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
  • Remote work equipment to help you create a comfortable, ergonomic workspace at home
  • Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
  • Extra days off: Vodafone Day, Family Day, Volunteering Day
  • Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
  • Special employee offers and discounts

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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