Enterprise Service Center Engineer Job at Vodafone (Athens)

Cross Technology Service Delivery Field Support Engineer (L2) - Security Engineer

The Cross Technology Service Delivery Security Support Engineer (L2) role at NTT...

Location

Philippines , Makati

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 4 to 6 years of total experience
Minimum 2 to 3 years as a Network Security support resource
Degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
Required certification: Check Point Certified Security Administrator (CCSA) or Check Point Certified Expert (CCSE) or Check Point Certified Cloud Specialist (CCCS) or Check Point Certified VSX Specialist or Check Point Certified Maestro Expert or Cisco Certified Network Associate - Enterprise or Cisco Certified Network Associate - Security or Cisco Certified Network Professional – Enterprise or Cisco Certified Network Professional – Security
Experience with troubleshooting and providing support in security/network/data center/systems/monitoring Services within a medium to large ICT organization
Working knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Center, Telephony, Exchange, Cloud, Backup, etc.)
Handled security products like Firewalls, Cloud Security and SASE (i.e Check Point NGFW, Check Point CloudGuard, Check Point Harmony, etc.)

Job Responsibility

Provide a managed service to clients to ensure their IT infrastructure and systems remain operational
Proactively monitor, identify, investigate, and resolve technical incidents and problems to restore service
Proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA)
Contribute to / support on project work as and when required
Monitor client infrastructure and solutions
Identify problems and errors prior to or when they occur
Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
Investigate first line incidents assigned and identify the root cause of incidents and problems
Fulfill approved requests following agreed procedures
Provide telephone or chat support to clients when required

What we offer

Workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive
Part of a global company that is a $30+ billion business and technology services leader
Committed to accelerating client success and positively impacting society through responsible innovation
Global Top Employer with experts in more than 50 countries
Equal Opportunity Employer with a global culture that embraces diversity

Fulltime

Devops Service Engineer - CCT

At Vodafone, we’re not just shaping the future of connectivity for our customers...

Location

Türkiye , İstanbul

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Significant experience of Outbound Call Center Technologies, IT concepts
Significant experience in Genesys products, especially Genesys PureConnect, Genesys PureEngage
Significant experience on Preview/Predictive Call Scenarios, Agent and Autodialer concepts
Experience of SIP
Experience of TCP/IP networking
Experience on UNIX/Linux/Windows Operating system
Experience of .NET Applications, Java, Management & Debugging Tools (Wireshark, Fiddler, SoapUI, JConsole, JMeter, Tcpdump, etc)
Experience of application servers (Weblogic, WebSphere, Tomcat)
Experience of web servers (IIS, Apache, Nginx)
Experience of databases (Oracle, MsSql, Mongo, etc)

Job Responsibility

Responsible & Service Owner for Genesys Outbound Call Center Technologies products and services over Windows services
Responsible for all 7/24 Level 2 Operations in a proactive manner (Deployments, Monitoring, Troubleshooting, SLA/OLA Management, Service Capacity Management, Service Network Management, Technical Contract Management, Service Opex Management, Service Incident Management, Service Problem Management, etc) for corresponding products and services
To ensure the service delivery is meeting the business and operational standards as an operation project leader(OPL)
To ensure appropriate measurement and reporting of service performance, usage and availability is in place in order to analyse the trends to identify and prioritize improvements and lead them
Implementing correct measurement of capacity demands
Maintaining a close relationship with the respective departments (marketing, project office, infrastructure, development) to be aware of any changes to or additions to the current scope of the services

Principal Service Engineer

Microsoft Digital (MSD) builds and manages the critical products and services th...

Location

United States , Redmond

Salary:

139900.00 - 274800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 6+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls
OR equivalent experience
Ability to engineer and manage large, complex solutions
Understanding of Agile/Scrum methodologies
Experience with deployment and support Windows based devices – especially Teams devices
Strong collaboration and communication skills that bridges strategic vision to technical realization
Hands on experience with a variety of tools to drive automation and service health improvements including PowerShell
5+ years of experience implementing and/or managing one or more of the Microsoft 365 services with preference given to Microsoft Teams, Microsoft Admin Center, AI Administration, Power Platform Administration
Practical knowledge of Azure AI services and Copilot Studio, including agentic architecture and Microsoft 365 Copilot, along with knowledge in enterprise-grade security, compliance, and identity/access management in M365 and Azure
Experience in enterprise IT service escalation/support management

Job Responsibility

Work with business stakeholders and fellow administrators to manage the M365 tenant(s) of a global enterprise
Provide technical subject-matter expertise in one or more areas of the Microsoft 365 services with a focus on one or more of the following, AI Administration, Agent 365, Copilot Studio, Microsoft Teams
Engineer, manage and deliver multiple independent projects within proposed budget and timelines
Design and engineer tools and processes to measure and ensure service health
Identify and drive service and product improvements that meet the needs of Enterprise customers
Leverage data and telemetry to make decisions and driving feedback into systems design and implementation
Partner with other teams to improve products and processes to drive delightful end-user experiences
Gain a working understanding of Microsoft businesses and collaborate with mentors and leaders, to contribute to cohesive, end-to-end experiences for our users
Monitor Live Site of the key business/service metrics in production to ensure a quick response in case issues occur (or preferably before the issues occur) and to ensure the service performs well on the agreed outcomes
Create Showcase materials and customer engagements to drive adoption of Microsoft products

Fulltime

Staff Software Engineer, Enterprise

At Docker, we make app development easier so developers can focus on what matter...

Location

United States , Seattle

Salary:

195400.00 - 275600.00 USD / Year

Docker

Expiration Date

Until further notice

Requirements

8+ years of software engineering experience with deep specialization in building enterprise SaaS platforms or wide breadth across multiple relevant domains
Expert-level proficiency in backend development (Go, Python, Java, or similar) with strong opinions on when to use what
Extensive experience designing, building, and operating large-scale distributed systems
Deep understanding of API design, service architecture, and system integration patterns
Strong knowledge of databases, caching, and data pipeline architectures
Experience with cloud platforms (AWS, GCP, or Azure) and container/orchestration technologies
Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
Proven track record of leading complex technical initiatives from conception through delivery
Ability to make sound architectural decisions that account for scale, reliability, security, and maintainability
Experience defining technical standards and driving adoption across teams

Job Responsibility

Define the technical architecture for Docker's unified enterprise governance platform, ensuring it scales to support thousands of enterprise customers
Design the Unified Internal Access Control Endpoint that will serve as the single source of truth for permissions, settings, and policies across all Docker products
Architect systems that balance immediate customer needs with long-term platform extensibility
Identify gaps in existing processes and systems, recommend solutions, and drive implementation
Own end-to-end delivery of major platform components such as the Enterprise Command Center, group management/RBAC systems, or high-volume audit logging infrastructure
Lead technical design for SIEM/API integrations that enable enterprises to ingest Docker telemetry into their existing security infrastructure
Solve complex problems creatively and efficiently, often navigating ambiguity and competing priorities
Make technical decisions that balance customer impact, engineering velocity, and operational sustainability
Mentor engineers across the organization, helping them grow their technical skills and judgment
Set technical standards and best practices that raise the bar for the entire platform organization

What we offer

Freedom & flexibility
fit your work around your life
Designated quarterly Whaleness Days plus end of year Whaleness break
Home office setup
we want you comfortable while you work
16 weeks of paid Parental leave
Technology stipend equivalent to $100 net/month
PTO plan that encourages you to take time to do the things you enjoy
Training stipend for conferences, courses and classes
Equity

Fulltime

Voice Collaboration Managed Service Engineer

The Collaboration Managed Services Engineer(L4) is responsible for ensuring a ma...

Location

India

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Advanced degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
IP, VoIP, Session Border Controllers (SBCs), Carrier technology experience and certifications
CCIE Certification or equivalent
M365 Expert Certs
Advanced Managed Services experience
Strong knowledge of SIP, VoIP and Session Border Controllers (SBCs)
Experience of working with PSTN Telco Carriers
Advanced knowledge and experience in ticketing tools, preferably Service Now
Worked in multiple large Global Enterprise client outsourcing projects
Track record of effective shift left work management skills

Job Responsibility

Proactively monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature
Provides timely and consistent updates of tickets with resolution tasks performed
Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner
Captures all required and relevant information for immediate resolution
Provides forth level support to all escalated incidents, requests and identifies the root cause of incidents and problems
Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers
Communicates with other teams and clients for extending support
Acts as emergency support contact as needed, for critical client and business-impacting issues
Ensures that the shift handover process highlight any key escalated open tickets
Supports, tracks, and documents change implementation

Fulltime

HPC Hardware Service Engineer

Come join our team at Hewlett-Packard/HP as a HPC On-site Hardware Service Engin...

Location

United States , Irvine

Salary:

92700.00 - 187500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study
without a degree, three additional years of relevant professional experience (8+ years in total)
Experience installing, troubleshooting and supporting enterprise-level servers, storage, and networking equipment
Experience working in large-scale data center environments and/or High Performance Computing (HPC)
Experience with Linux based OS, hardware troubleshooting and diagnostics
Must be a self-starter who is able to work independently, without supervision, and within a team environment
Strong problem solving and self-management skills with attention to detail
Possesses an understanding of architectural dependencies of technologies
Ability to work in a multi-technology environment, with the ability to diagnose complex technical problems to their root cause
Ability to communicate broad and specific concepts with team members and peers

Job Responsibility

Report daily to, and physically work at, the Customer’s Site
Engage in technical problem solving across multiple technologies
Creates and owns service tickets, via Salesforce, updates and drives the case through closure
Identifies, analyzes, diagnoses, troubleshoots and repairs hardware issues with focus on responsiveness and communication
Gather data, perform analysis, and escalate cases to higher-level product support groups, to ensure timely resolution of system or customer issues
Responsible for verifying and implementing detailed technical solutions to problems
Maintains ongoing log documenting issues and resolutions, for tracking and monthly discussion
Participate as part of a team and maintain a good relationship with team members and customers
Owns and produces customer documentation
Occasional travel for training is required

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Sr. Enterprise Collaboration Engineer

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees...

Location

United States , Bellevue

Salary:

98500.00 - 177700.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

4-7 years Relevant experience
4+ years of Microsoft Teams Room or Cisco Webex Conferencing experience
Microsoft Teams administration experience including meetings, calling, policies, licensing, and tenant configuration
Video/Voice and conferencing systems including Microsoft Teams Rooms, Cisco Webex room systems (codecs, Room Kits, Boards, Navigator touch panels), and conference room AV
Cisco Webex Control Hub administration and Cisco Webex room systems (codecs, Navigator touch panels, Room Kits, Boards)
Teams calling: Operator Connect, Direct Routing concepts, and E911 configuration
Microsoft Teams Admin Center and Teams Rooms Pro Management portal administration
Knowledge of Active Directory and Entra ID (Azure AD) including identity management, conditional access, and service account administration
PowerShell experience
Experience or proven understanding of Gen AI

Job Responsibility

Maintaining the operational integrity, efficiency, and dependability of enterprise-level collaboration and productivity platforms
Own the full lifecycle of enterprise conferencing and telephony platforms, Microsoft Teams Rooms and Cisco Webex
Coordinating room readiness across T-Mobile WA HQ and worldwide sites
Administer Cisco Webex Control Hub and manage Webex room systems including codecs, Navigator touch panels, Room Kits, and Boards
Configure and manage Cisco hardware including codec pairing, room navigator integration, and Appspace playlist management on Cisco devices
Troubleshoot conference room AV issues including audio routing, amplifiers, speakers, displays, cameras, and presentation sharing
Microsoft Teams Rooms (MTR): deployment, configuration, troubleshooting, and Pro license management
Own and maintain test room environments used to validate MTR deployments prior to production rollout
Own room device lifecycle including provisioning, cert-based authentication, firmware lifecycle management, and hardware troubleshooting for MTR-compatible and hardware-upgrade rooms
Interface with vendors and TAM contacts on firmware updates, admin agent releases, and device certification issues

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off and up to 12 paid holidays
Paid parental and family leave
Family building benefits

Fulltime

DevOps Engineer (Data Center)

We are looking for a Cloud Infrastructure Engineer to help shape and deliver a m...

Location

Salary:

Not provided

Coherent Solutions

Expiration Date

Until further notice

Requirements

7+ years of experience in cloud infrastructure engineering, with deep hands-on expertise in Microsoft Azure and production experience with at least two major cloud providers, such as Azure, AWS, or GCP
Strong experience with cloud networking, IAM, compute, IaaS/PaaS services, and Microsoft Entra ID / Azure AD, including conditional access, workload identity federation, SAML/SCIM, and service principal governance
Proven expertise in IaC using Terraform and/or Bicep, including governed landing zones, module registries, and cloud infrastructure migration
Hands-on experience designing and operating CI/CD pipelines using Azure DevOps, GitHub Actions, or similar tools, including pipeline-as-code, security scanning, and deployment gates
Solid understanding of zero-trust architecture, IT/OT boundary security, and industrial control environments such as SCADA, HMI, and ICS
Experience designing and validating disaster recovery architectures across regions and cloud providers, including RTO/RPO definition and automated failover testing
Familiarity with FinOps practices and tools, including cost tagging, spend attribution, showback/chargeback models, CloudHealth, CloudCor, or native cloud cost tools
Experience with policy-as-code frameworks such as Azure Policy, AWS SCPs, GCP Organization Policies, or Open Policy Agent
English level: B2 or higher

Job Responsibility

Lead the assessment and modernization of enterprise cloud workloads, defining migration roadmaps across retain, re-platform, refactor, and retire scenarios
Design governed multi-cloud landing zones across Azure, AWS, and/or GCP, standardizing networking, identity, policy, and account/subscription topology through Terraform and Bicep
Establish cloud-agnostic infrastructure practices, reusable IaC modules, and automated provisioning standards to reduce manual operations and subscription sprawl
Govern identity and access across cloud platforms, SaaS applications, and CI/CD workloads using Microsoft Entra ID, conditional access, workload identity federation, and service principal controls
Architect secure hybrid and cross-cloud connectivity, including ExpressRoute, SD-WAN, traffic segmentation, and low-latency data transfer patterns
Implement zero-trust security controls for IT/OT boundaries, including inspected and policy-enforced traffic flows for SCADA, HMI, ICS, and enterprise systems
Design resilient, highly available cloud architectures with defined RTO/RPO targets and automated disaster recovery validation
Build platform services, CI/CD templates, and self-service infrastructure capabilities that enable internal teams to consume cloud services through documented standards and APIs
Implement governance, policy-as-code, and FinOps practices to enforce security, compliance, cost tagging, spend attribution, and cloud cost optimization
Support strategic modernization initiatives, including Kubernetes adoption, application containerization, database optimization, and reduction of Windows server licensing costs

What we offer

Technical and non-technical training for professional and personal growth
Internal conferences and meetups to learn from industry experts
Support and mentorship from an experienced employee to help you professional grow and development
Health insurance
English courses
Sports activities to promote a healthy lifestyle
Flexible work options, including remote and hybrid opportunities
Referral program for bringing in new talent
Work anniversary program and additional vacation days

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Enterprise Service Center Engineer

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