Enterprise Service Center Engineer

• Provide technical support to enterprise customers of Vodafone directly or to other teams that supports those customers
• Troubleshoot and resolve customer technical issues which arise after service activation
• Perform all required actions to support Legacy Services to customer, also doing all Vodafone internal coordination activities that follow the troubleshooting process
• Organize field technician visits to customer premises in order to perform all appropriate actions
• Perform Services Proactive Monitoring and run health checks
• Send technical incident reports to Business customers

• Technical education with qualifications in telecommunications, electronics, and computing
• Excellent knowledge of LAN and WAN network topologies at layers 1,2 and 3 of the OSI model
• Ability to debug TCP/IP suite protocols
• Knowledge of Microsoft Office programs (Word, Excel, PowerPoint)
• A good command of written and spoken English

Cisco (CCNA, CCNP, etc) or SDWAN certifications will be considered as an asset

• Award-winning work environment -certified #1 Top Employer in Greece
• Competitive pay, bonus & remuneration package
• Private Health & Medical Insurance
• Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
• Unlimited connectivity with our mobile, landline and Vodafone TV services
• Unlimited access to learning resources and trainings
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
• Remote work equipment to help you create a comfortable, ergonomic workspace at home
• Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
• Special employee offers and discounts