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We are seeking an Enterprise Security Implementation Specialist to support enterprise customers in safely implementing Fortinet and Zscaler products to improve their security posture by reducing risks. This role involves new customer onboarding, incident management, and change management, ensuring that all tasks are completed within SLA.
Job Responsibility:
Build new virtual instances of firewalls
Collaborate with customers to obtain firewall rules
Work with internal teams to complete customer onboarding
Complete firewall provisioning within SLA
Proactively monitor firewalls using monitoring tools and address alerts
Handle customer-initiated incidents
Escalate cases to Level 2 with a triage within SLA
Analyse and implement changes raised by customers without causing outages
Ensure all changes are implemented within SLA
Requirements:
Experienced in implementing and managing Fortinet and Zscaler products
Proficient in building virtual instances of firewalls
Skilled in collaborating with customers and internal teams
Capable of monitoring and managing incidents proactively
Adept at analysing and implementing changes without causing outages
Committed to meeting SLAs and ensuring high-quality service delivery
What we offer:
Opportunity to work with cutting-edge security technologies