Enterprise Sales Executive VI - Hi-tech/ISV/SaaS Job at Rackspace

New

Customer Service Representative

We are seeking a dedicated and adaptable Customer Support Representative to join...

Location

United States , Nashville

Salary:

16.00 USD / Hour

Helpware

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
1+ year of customer service experience in a fast-paced environment
Must be physically willing and able to sit for an 8-hour shift
Must be physically willing and able to type continuously using a keyboard for a full 8-hour shift
Must be physically willing and able to manage multiple chat conversations simultaneously
Must have the mental resilience to handle difficult or upset customers without experiencing anxiety
Must have the ability to thrive in a high-volume, fast-paced call center environment

Job Responsibility

Deliver outstanding customer support through clear and effective communication on every interaction with patients/healthcare providers
Provide first-level assistance via phone and chat channels by addressing patient/healthcare provider inquiries (i.e. prescription submissions, tracking, refills and PHI updates)
Maintain excellent Customer Service Satisfaction Ratings while delivering accurate and effective support by maximizing the use of key resources
Guide patients/healthcare providers through basic issue resolution procedures (i.e. online payments and prescription submissions through electronic medical records system-EMR)
Collaborate with colleagues and management to share insights, improve support processes, and adhere to best practices
Track patient/healthcare provider interactions for first-call resolution and escalating unresolved issues through the proper support channels and follow up as needed
Communicate technical information clearly and professionally to non-technical users. (i.e. assisting patients with online troubleshooting/assisting providers with prescription correction where needed)
Perform other related duties as assigned by managers
Ability to thrive in a fast-paced, dynamic environment with frequent changes
Open to working all shifts as needed by the business

What we offer

Employee benefits (Healthcare, Paid Time Off, & 401K)
Meditation app
Referral program
Paid training
Work from home
Computer equipment
Great culture
Growth opportunities

Fulltime

New

Senior Staff Engineer - Delivery Marketplace

Delivery Marketplace is a central pillar to Uber’s delivery products. As the cen...

Location

United States , New York

Salary:

267000.00 - 297000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

Bachelors (or higher) in relevant fields (Operations Research, Industrial Engineering, Computer Science, etc)
8+ years of industry experience developing algorithms and models for large-scale deployment
Experience with optimization packages such as Gurobi, CPLEX, Tools, etc
Strong communication skills and ability to work effectively with cross-functional partners
Proficiency in one or more coding languages such as Python, Java, Go, or C++

Job Responsibility

Work with a mixed team of Engineers, Applied Scientists, and Product Managers
Lead the design, development, optimization, and productization of solutions and systems that are used to solve strategically important or vaguely defined problems
Build solutions to improve Delivery marketplace efficiency while delivering magical user experience
Help set the team's technical direction and roadmap
Communicate with leadership, identify new opportunities, and help guide the growth of more junior engineers

What we offer

Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
All full-time employees are eligible to participate in a 401(k) plan
Eligible for various benefits

Fulltime

New

Team Leader- Call Center

Helpware is a technology-driven American company with offices in the USA, Ukrain...

Location

United States , Martinsville, VA / Nashville, TN

Salary:

44000.00 USD / Year

Helpware

Expiration Date

Until further notice

Requirements

At least 1+ years of experience in BPO call center
Outstanding verbal and written communication in business terms
Capability to maintain the highest confidentiality around company proprietary information
Ability to multitask and prioritize
Solid problem-solving skills
Strong organizational skills
Quick thinkers & able to adapt
Highschool diploma or equivalent

Job Responsibility

Provide daily operational direction and communication to assigned employees driving superior service of defined key performance metrics
Provides continual evaluation of process and procedures
Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers
Provides statistical and performance feedback and coaching on a regular basis to each team member
Writes and administers performance reviews for skill improvement
Should always be available to employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution
Provide direction to identify and utilize best-in-class facilitation methods and techniques to coach employees to meet business performance standards
Incorporate performance intervention to accelerate learning
Responsible for managing and motivating the customer service representatives to work simultaneously with them to hit KPIs and metrics
Utilize various Helpware and client-based tools and applications for customer support

Fulltime

New

Bartender

This full-time position is dedicated to providing exceptional quality service to...

Location

United States of America , Vail, Colorado

Salary:

13.80 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

One or more years of bartending experience, preferable within a luxury hotel and/or high-end bar environment
Working knowledge of Micros POS system is beneficial
Strong interpersonal and personal presentation skills
Guest-focused mentality and understanding the importance of guest’s preferences
The ideal candidate will have a confident, outgoing personality and a can-do approach to any request
Position requires continuous standing for 8 or more hours a day and requires the ability to lift up to 50lbs
Fluency in English is required for this location
This job requires applicants to have current work authorization in the United States

Job Responsibility

Serve guest needs by providing expert knowledge of wine, spirits, and mixed drinks, as well as information regarding preparation methods
Be present and ensure that professional, courteous, and efficient guest service is offered, following the standards and sequence of service
Follow bar P&Ps and daily checklists
Handle any requests in a courteous and efficient manner, following up to ensure the guest is aware of the follow-up
Provide quick and efficient beverage service, following the state and city alcohol laws while adhering to Four Seasons standards of service
Ensure that each guest is greeted promptly and courteously with eye contact and a smile
Assist in drink development, special promotions/events, product inventory, and any other related task
Assist with product inventory, bar supplies, and objectives that managers set for the bar

What we offer

Winter Season Lifestyle Benefit
Merchant Pass Available
401k participation with company matching program
Competitive Benefits: Medical, Dental and Life Insurance
Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide
Complimentary dry cleaning of uniforms
Be yourself and become a member of a work family that cares about you and invests in your development
Elevate your craft here and abroad
Employee engagement at all levels
Where your thoughts and ideas are not only heard but actioned

Fulltime

New

Cyber Security Consultant

We’re looking for a cybersecurity consultant to join our growing Cyber Resilienc...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Immersive Labs

Expiration Date

Until further notice

Requirements

5+ years work experience in an information security practitioner or consulting role as well as time spent working in a Customer Success or similar role
Extensive experience in client facing roles - you will have consulted and presented to both C-level execs and technical stakeholders
Proficiency in IT fundamentals (computer hardware/software, databases, networking, security, and software development)
Authoritative knowledge of information security concepts, domains, compliances, and standards. You are an engaging speaker and presenter, able to articulate value and discuss technical concepts in a jargon free manner
Hands-on experience with Windows & Linux operating systems, security tools (IDS, firewalls, anti-malware, SIEM), public cloud environments, etc
Experience leading technical presentations for both technical and non-technical audiences across all levels

Job Responsibility

Partner with key customers to understand and help achieve their business, objectives, cybersecurity initiatives, and desired outcomes
Establish strategies and roadmaps to drive cyber workforce resilience through a programmatic approach
Engage C-level executives, technical cyber security professionals, and major lines of business through delivering routine Executive Business Reviews
Leverage your cybersecurity knowledge to recommend appropriate improvements to current programs and suggest new programs.
Drive adoption to maximize the value of the Immersive Labs Platform
Immerse into cyber security community to remain informed of evolving threats, trends, and new technologies
Collaborate with product, content, and engineering teams to serve as the voice of the customer and influence product innovation
Program Management
Support customers in operationalizing and incorporating Immersive Labs into their cybersecurity programs sustainably, leveraging platform metrics, custom reports and insights to bring attention to the value created along the journey.
Function as an escalation point and primary liaison between sales, product leadership and client accounts, including being the first sales team resource in answering questions related to service delivery within your accounts.

What we offer

You'll receive additional benefits allowance to use towards your chosen pension, healthcare and housing.
Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + 2 volunteering days and birthday half day
Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover,
Career and learning development through the platform and our ‘Learn Anything’ fund
Share in the companies success with share options, sales incentives and Recognition & Rewards for doing great work and living our values and behaviours
Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
We’re a sociable, tight-knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms

Fulltime

New

Engineering Manager, Platform Services

We’re hiring an Engineering Manager to lead our Platform Services team. This tea...

Location

Canada

Salary:

146000.00 - 181000.00 CAD / Year

Procurify

Expiration Date

Until further notice

Requirements

5+ years of software engineering experience
At least 3 years in a direct people management role
Proven experience building scalable platforms and tools that streamline workflows and empower engineering and operational teams
Experience building scalable, customer-facing SaaS products using modern technologies (Python/Django, TypeScript/React, AWS, Kubernetes)
Deep understanding of LLMs, prompt engineering, RAG architectures, vector databases (Databricks/pgVector), and agentic AI frameworks (LangChain, Google ADK, or similar)
Strong experience with software design principles and patterns
Experience working with legacy codebases
Strong knowledge of agile development practices, CI/CD, test automation, and building for observability
A self-driven, accountable leader who thrives in an autonomous, fast-paced environment and leads with empathy, compassion, and a people-first approach
Excel at communicating complex technical ideas to both technical and non-technical audiences

Job Responsibility

Lead & Mentor: Manage a team of 3–6 full stack software engineers, providing coaching for technical excellence, fostering individual career growth, and nurturing a culture of trust and deep collaboration
Drive Velocity: Lead your team to deliver consistently against ambitious goals. You'll define success metrics, track progress transparently, and communicate proactively with stakeholders to ensure alignment and celebrate wins
Own a Complex Domain: Own the vision and execution of tools and platforms that accelerate engineering and operational workflows across Procurify. Ensure designs are architecturally sound, scalable, secure, and align with our established patterns
Evolve our Architecture: Support engineering-wide initiatives to evolve our Python/Django monolith towards a more modular, testable, and maintainable architecture that can support the scale and complexity of modern financial products
Develop Future Leaders: Mentor senior engineers and team leads, actively supporting the growth of the next generation of engineering leaders at the company
Collaborate Broadly: Work with partners across the organization—including our DevSecOps, Product , and Data teams—to deliver robust, high-quality, and compliant software solutions

What we offer

Flexible working: remote-first organization with flexible working hours. Work anywhere from within Canada
Responsible time off
Extended health benefits: competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account
Community initiatives: regular community days, donate to our Donate Your Day program, and get involved with one of our lunch and learns
Stock options: competitive stock program
DEI initiatives: regularly run a diversity, equity, and inclusion roundtable where we host guest speakers and tackle the topics that matter

Fulltime

New

Principal Engineer - Marketplace

Principal Engineer role in the Marketplace Engineering team to lead breakthrough...

Location

United States , San Francisco; Sunnyvale

Salary:

302000.00 - 336000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

PhD in Computer Science, Machine Learning, Operations Research, or related quantitative field OR Master’s degree with 12+ years of industry experience
10+ years of experience building and deploying ML models in large-scale production environments
Expert-level proficiency in modern ML frameworks (TensorFlow, PyTorch, JAX) and distributed computing platforms (Spark, Ray)
Deep expertise across multiple areas including: Deep Learning, Causal Inference, Reinforcement Learning, Multi-objective Optimization, Algorithmic Game Theory, and Large-scale Ads Ranking/Auction Systems
Proven track record of leading complex ML projects from research through production with significant measurable business impact
Strong programming skills in Python, Java, or Go with experience building production ML systems
Experience with feature engineering, model serving, and ML infrastructure at scale (handling millions of predictions per second)
Technical leadership experience including mentoring senior engineers and driving cross-team technical initiatives
Advanced Deep Learning and Neural Network architectures
Scalable ML architecture and distributed model training

Job Responsibility

Lead the design and implementation of advanced ML systems for dynamic pricing algorithms serving millions of drivers across 70+ countries around the world
Architect real-time ML infrastructure handling 1M+ pricing decisions per second with sub-50ms latency requirements
Drive breakthrough research in causal ML, reinforcement learning, algorithmic game theory, and multi-objective optimization for marketplace optimization with strategic agents
Own end-to-end ML model lifecycle from research through production deployment and continuous optimization
Develop and enforce best practices in system design, ensuring data integrity, security, and optimal performance
Serve as a representative for the Marketplace organization to the broader internal and external technical community
Contribute to the eng brand for Marketplace and serve as a talent magnet to help attract and retain talent for the team
Stay abreast of industry trends and emerging technologies in software engineering, focused particularly on ML/AI, to enhance our systems and processes continually
Build scalable ML architecture and feature management systems supporting Driver Pricing and broader Marketplace teams
Design experimentation frameworks enabling rapid testing of pricing algorithms using A/B, Switchback, Synthetic Control, and other experimental methodologies

What we offer

Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
Eligible to participate in a 401(k) plan
Eligible for various benefits (details at provided link)

Fulltime

New

Security Consulting Engineer

Working as part of the Global Security Services organization, the role of Securi...

Location

Qatar

Salary:

Not provided

Flint International

Expiration Date

Until further notice

Requirements

Minimum of 10 years of security experience is mandatory of which at least 8 must be on network security as deep and primary technical focus
Expert level internetworking troubleshooting in a large-scale network environment using security products from Cisco and ideally, other vendors
Very strong technical account liaison and customer management / consulting skills are mandatory
Deep technical knowledge on supporting, troubleshooting and managing the following Cisco security solutions: Cisco ISE (migration from ACS to ISE, Wireless and Wired environments, profiling, posturing and integrations with other security solutions via pxgrid)
Cisco NGFW (FTD and ASA software) for network Firewall and VPN
Expert level knowledge in network security including design and configuration of Cisco routers, firewalls and a wide range of security products is required

Job Responsibility

Take the lead role in customer support activities, possibly managing less experienced engineers or partner resources to ensure a successful outcome to the support activity
Responsibility for delivery of subscription activities (direct support at the customer premises) with direct engagement with the end customer
Lead implementation of recommendations based on best practice on large infrastructure, and develop procedures to minimize service impact
Work as part of a team of highly skilled engineers working daily at the end customer premises to support its network infrastructure and representing Cisco

Enterprise Sales Executive VI - Hi-tech/ISV/SaaS

Rackspace

Location:
United States

Category:
Sales

Contract Type:
Not provided

Salary:

Requirements:

Additional Information:

Job Posted:
February 18, 2026

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