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Enterprise Resource Planning Specialist Advisor

India, Bangalore · Job Posted February 21, 2026
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Job Description

The Enterprise Resource Planning Specialist Advisor role at NTT DATA involves leading the implementation of customer service solutions using Dynamics 365. Candidates should have over 10 years of experience in Dynamics 365 and Power Platform, with strong skills in .NET and Azure services. The position requires mentoring engineers and ensuring best practices in ALM and CI/CD.

Job Responsibility

  • Deliver end-to-end features in Customer Service: Case/Queue/Routing, Omnichannel for Customer Service (voice/chat/digital), Customer Service Workspace, Knowledge, SLAs/Entitlements, Timeline/Activities, Email/Templates, Macros & Agent Scripts
  • Design and implement customizations: Model-driven Power Apps, Dataverse schema (tables, relationships), forms/views/business rules, JavaScript/TypeScript form scripting, PCF (React/TS), plugins/custom workflow actions (.NET/C#), and Power Automate flows
  • Integrate with enterprise systems (Azure Functions/Service Bus/Logic Apps, API Mgmt, CTI via Channel Integration Framework)
  • ensure secure, scalable contracts and error handling
  • Set up and govern solution layering (managed/unmanaged), ALM, and CI/CD (Azure DevOps/GitHub) across Non-Prod → Prod
  • implement automated tests and quality gates
  • Drive performance, telemetry, and supportability (Application Insights, diagnostics), and data/security model (roles, teams, field-level security, auditing)
  • Champion Copilot and AI features (summarization, suggested replies, case classification) and responsible-AI usage
  • Mentor engineers, review PRs, create technical specs/decision records, and collaborate with Product, Architecture, and Support

Requirements

  • 10+ years building on Dynamics 365/Dataverse, with deep Customer Service & Omnichannel delivery
  • strong .NET/C#
  • Expert in Power Platform (Power Apps, Power Automate), PCF (React/TS), plugins/workflows, JavaScript/TypeScript
  • Proven integrations with Azure services (Functions, Service Bus/Events, Logic Apps), CIF/CTI, and enterprise identity
  • Hands-on ALM/CI-CD for D365 solutions (solution pack/unpack, environment strategy, automated deployments, test automation)
  • Strong stakeholder leadership, troubleshooting at scale, and documentation

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