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The Enterprise Resilience Europe Cluster Execution Head is a key role within our COB and Operations Resilience global team. You will be accountable for the delivery of a full range of services to one or more businesses/ geographic regions as well as for the end results of an area. Your presence will be a huge added value during the critical decisions so the impact of this role is inevitable.
Job Responsibility:
Implement Citi’s Enterprise Resilience program throughout the Europe Cluster (including Citibank Europe plc - CEP), ensuring compliance with local regulatory requirements and Enterprise Resilience (ER) Policy & Standards
Manage Operational Resilience and Continuity of Business Programs across the Europe Cluster
Appropriately assess risk during business decision-making, demonstrating particular consideration for the firm's reputation and safeguarding Citi, Europe its clients, and assets, by driving compliance with applicable laws, rules, and regulations, and adhering to Policy
Support, coordinate, and maintain CEP-related risk assessment processes, track the timely remediation of identified issues
Maintain proactive communication with Senior Management
Assist management in guiding and influencing decisions to conform with business objectives
Consistently monitor key performance indicators (KPIs) and evaluate the effectiveness of risk and controls
Provide program updates, escalate critical items, and report metrics to local management and governance forums
Act as a liaison during audits conducted by regulatory examination agencies and internal/external audit groups where ER involvement is required. This includes coordination with individual businesses implicated in such audits
Participate in Policy planning, work groups to ensure CEP interests are represented in policies, guidelines, and other relevant documents
Partner with regional CSIS Global Security Services to manage and mitigate major crisis events
People Management of ER Coordinators within the Cluster
Requirements:
10+ years solid Risk Management experience is required, ideally in Business Continuity Management field, with relevant qualifications
Fluency in English is a must-have
Strong analytical skills to evaluate complex risk and control activities and processes
Ability to deliver compelling presentations and influence executive audiences
Strong sense of accountability and ownership, coupled with a results-oriented approach
Excellent communication skills
ability to engage and inspire across diverse stakeholder groups
Exceptional command of the Microsoft Office suite, particularly Excel, PowerPoint