Enterprise Principal Customer Success Manager

• Establish a deep level of customer trust to solidify existing strategic partnerships
• Provide thought leadership and strategic planning for account expansion
• Navigate challenges and escalate issues as needed
• Collaborate with Account Management for account health and growth/expansion opportunities
• Build strong relationships with customers at various levels
• Drive account management cadence and collaborate with internal teams for customer success
• Develop a deep understanding of Checkr products and processes and how they map to customer’s programs to drive positive business outcomes
• Collaborate with internal stakeholders to complete customer goals

• 5+ years of customer success/account management/sales experience
• Strong customer focus
• Skilled at navigating organizations to maintain and expand relationships at all levels
• Strong written and verbal communication skills
• Bias toward action and ability to extend influence to drive action without direct authority
• Experience in a B2B software technology company
• Familiarity with applications like Salesforce, Google Apps, and basic analytics using tools like Google Sheets and Looker
• Willing to travel domestically up to 20%

HR tech industry experience

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend
• Home office stipend
• In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages