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This is a hands-on, delivery-first role: you’ll run the day-to-day, track performance, solve problems quickly, and surface insights that shape how we scale. You’ll collaborate deeply with Product, Data, Operations, and our GTM team - becoming the steady, trusted connector between Safewill and our enterprise partners.
Job Responsibility:
Serve as the primary point of contact for partners post-launch, managing coordination, communications, and issue resolution
Deliver partner success plans, run monthly reviews, and ensure alignment to partner objectives and member/customer outcomes
Monitor adoption, engagement, and performance using internal dashboards and partner analytics
Work cross-functionally with Product, Data, and Operations to manage queries, incidents, and enhancement requests
Lead regular partner check-ins to share progress, insights, and actionable opportunities for optimisation
Identify opportunities to increase utilisation, engagement, and commercial expansion
Support renewal and pricing conversations with the GM and GTM & Enablement Lead
Translate partner performance data into structured insights that influence product and commercial strategy
Feed partner requirements and market trends into internal roadmap discussions
Partner with the GTM & Enablement Lead on implementation and launch activities
Support handover processes, documentation, and internal enablement for smooth BAU transitions
Capture learnings to strengthen internal playbooks and onboarding workflows
Requirements:
3+ years’ experience in partner success, customer success, relationship management or enterprise account management in SaaS, fintech, or financial services
Demonstrated success managing complex enterprise relationships in operational or enablement-focused environments
Strong organisational and delivery discipline - comfortable managing multiple partners, dependencies, and details at once
Data-literate with the ability to interpret performance metrics, identify opportunities, and articulate impact
Excellent communication skills and confidence engaging senior stakeholders
Proactive, structured, and at ease in a high-growth, ambiguous environment