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Enterprise Operations & Shared Services (EOSS) Technology Lead

https://www.citi.com/ Logo

Citi

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Location:
United States , Irving

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

250000.00 - 500000.00 USD / Year
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Job Description:

Senior Technology Leader to serve as trusted advisor to the Enterprise Operations & Shared Services business. This role sits within the Chief Operating Office (COO) Technology Organization. This strategic role is pivotal in owning and driving the end-to-end technology book of work specifically for the EOSS domain. This includes all aspects of Enterprise Operations solutions, such as Fraud, KYC, Business Operations Shared Services (BOSS), Procurement & Third Party Management (P&TPM), Global Workforce Management (GWM) and Knowledge Management (KM).

Job Responsibility:

  • Act as a trusted strategic technology advisor to the EOSS business head
  • Drive the simplification and consolidation of technology platforms and solutions within the EOSS domain
  • Establish and maintain a multi-year technology roadmap aligned with COO strategy
  • Provide architectural oversight and direction for all COO technology initiatives related to Source to Pay
  • Lead the annual planning and quarterly reprioritization cycles for the EOSS technology portfolio
  • Manage portfolio financials
  • Orchestrate and lead complex, cross-functional delivery efforts for EOSS initiatives
  • Proactively identify and resolve impediments
  • Serve as the primary technology point of contact for COO leadership regarding EOSS
  • Facilitate high-impact Steering Committees, Portfolio Review Boards, and Architecture Review Board engagements
  • Identify, champion, and deliver AI-driven and automation opportunities across EOSS operations
  • Drive significant efficiency programs
  • Ensure all EOSS technology solutions and processes adhere to internal risk and control frameworks
  • Proactively identify, assess, and mitigate technology-related risks within the EOSS portfolio

Requirements:

  • Deep expertise to simplify, consolidate, and innovate technology landscape
  • Exceptional portfolio leadership, delivery execution, and strategic stakeholder management
  • Experience translating complex business outcomes into a clear, actionable, and impactful technology roadmap
  • Ability to provide architectural oversight and direction for scalable, secure, resilient solutions
  • Experience leading annual planning and quarterly reprioritization cycles for technology portfolios
  • Experience managing portfolio financials and value realization tracking
  • Experience orchestrating complex, cross-functional delivery efforts
  • Ability to proactively identify and resolve impediments
  • Ability to serve as primary technology point of contact for leadership
  • Experience facilitating Steering Committees, Portfolio Review Boards, and Architecture Review Board engagements
  • Ability to identify, champion, and deliver AI-driven and automation opportunities
  • Experience driving significant efficiency programs
  • Knowledge of internal risk and control frameworks, external regulatory requirements, and audit standards
  • Ability to proactively identify, assess, and mitigate technology-related risks
What we offer:
  • Discretionary and formulaic incentive and retention awards
  • Medical, dental & vision coverage
  • 401(k)
  • Life, accident, and disability insurance
  • Wellness programs
  • Paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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