Enterprise Operations Associate

• Help Snappr expand to new markets worldwide by booking photoshoots and ensuring they have an exceptional experience with Snappr
• Work cross-functionally with Sales, Support, Photo Editing, Photographer Acquisition, and Operations to ensure client photoshoots are booked and completed in a timely manner and at the highest standard of quality
• Work with photographers to consult clients on the best way to execute on their needs. Answer questions about the photoshoot process and resolve scheduling issues
• Create business processes to translate client requests into Snappr photoshoots, ensure the quality of those photoshoots, and the successful delivery of all assets back to client
• Support clients and account executives with questions they may have around specific photoshoots
• Communicate with clients and relevant stakeholders internally on the progress and status of client photoshoots
• Hustle - take ownership of Snappr's growth and do whatever it takes to get the job done

• Bilingual proficiency in written and spoken English
• At least 1 year of experience in a business operations, customer success, or client success management role
• Fantastic phone and email communication skills and client-first mentality
• Comfort in Excel is a must
• experience with SQL is a huge bonus
• A "let's get it done" mindset with passion and enthusiasm for exceptional customer service
• The ability to balance attention to detail with swift execution

experience with SQL is a huge bonus

• Competitive salary
• Transportation allowance provided
• 20% night differential (if applicable)
• Health Insurance (Day 1 HMO w/ dependents)
• Free daily meals
• Paid Time Off
• Company Equity