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Enterprise Operation Support Specialist

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Atlassian

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Location:
Philippines, Manila

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

As an Enterprise Operation Support Specialist, you will support the post-sales lifecycle for strategic accounts and complex transactions. Responsibilities include billing, invoicing, and SOX compliance, while collaborating across teams to resolve contract and sales issues.

Job Responsibility:

  • Provisioning cloud licenses following the sale of Atlassian’s newly integrated products and hybrid product bundles
  • Assisting the Accounts Receivable, Revenue Recognition, and Credit & Collections teams by answering questions about specific contracts and quotes
  • Ensuring that contract and quote data is maintained in CRM systems throughout the lifecycle of sales opportunities
  • Supporting the fulfilment of Atlassian’s monthly SOX compliance and reconciliation processes
  • Manually creating and sending order confirmations to Atlassian’s customers and channel partners after contracts are executed
  • Collaborating with Atlassian’s Cloud technical support teams, engineers, and Analytics organizations to troubleshoot or update account-specific data
  • Supporting Cloud customers with general billing, invoicing, and licensing questions
  • Supporting Atlassian sales teams, customers, Partners, engineers, and other technical support groups with provisioning Cloud product trials
  • Assisting internal Atlassian teams by locating and sending them copies of contracts, quotes, and invoices
  • Assisting with account reconciliation processes at the end of every month
  • Creating manual sales orders and updating contract and quote data in NetSuite or other order management software
  • Partnering with Deal Desk team members, including EDMs, Sr. Managers, Managers and Team Leaders to assign support request tickets to their regional teams

Requirements:

  • BS/BA in Business, Finance/Accounting, Economics, or a related discipline
  • Minimum 3+ years of experience in any of the following: Knowledge Management, Deal Desk, Order Management, Sales Contract Support, Deal Management, Sales Quoting Support, or Revenue Operations
  • Must be highly proficient in Excel, including manually creating ad hoc formulas to calculate contract pricing
  • Strong ownership for resolving sales cycle issues related to quoting, document control, document assembly, signatures, and provisioning
  • Must have a working knowledge of Confluence and sales service desk tools
  • Strong customer service background, the ability to work under tight deadlines, and experience balancing many support requests simultaneously
  • Must be willing to join video chats daily to support stakeholders, peers, management, customers, and partners
  • Outstanding verbal and written communication skills
  • Must have a working knowledge of Salesforce

Nice to have:

  • Bonus points for knowing about Oracle Fusion
  • Must be familiar with order management practices and processes
What we offer:
  • Health coverage
  • Paid volunteer days
  • Wellness resources

Additional Information:

Job Posted:
March 19, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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