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Enterprise IT Support Engineer

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Tech Mahindra

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Location:
United States , Dallas

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

40000.00 - 50000.00 USD / Year
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Job Description:

The Enterprise IT Support Engineer (Onsite – Mid-Level) provides hands-on technical support for end-user computing services across assigned locations. The role focuses on incident resolution, service request fulfillment, and maintaining stable desktop operations while working closely with the Onsite IT Support Lead and remote teams.

Job Responsibility:

  • Provide onsite IT support for desktops, laptops, printers, scanners, peripherals, and mobile devices
  • Support telephone systems, RSA tokens, VPN access, and Citrix connectivity
  • Perform password resets and basic identity/access-related support
  • Assist users with day-to-day IT issues to improve productivity and efficiency
  • Monitor, update, and resolve tickets using GSEP and Ivanti LanDesk
  • Handle L2-level incidents and service requests within defined SLAs
  • Escalate unresolved or complex issues to the Onsite Lead or appropriate teams
  • Ensure tickets are documented clearly with troubleshooting steps and resolution details
  • Install, configure, and maintain desktop operating systems and enterprise applications
  • Install and troubleshoot drivers for local and network printers and peripherals
  • Support Microsoft Office, Outlook, browsers, and approved enterprise software
  • Perform hardware troubleshooting and coordinate replacements when required
  • Update user information in organizational systems as directed
  • Support onboarding and offboarding activities (account setup, access changes, device readiness)
  • Assist with user access updates for enterprise applications
  • Support desktop-related IT projects, rollouts, and migrations
  • Participate in planned maintenance and change activities
  • Assist with site-level deployments and refresh activities
  • Maintain accurate ticket updates and basic documentation
  • Follow SOPs, runbooks, and standard support processes
  • Work closely with onsite lead, remote teams, and other IT towers

Requirements:

  • Strong experience in enterprise desktop and end-user IT support
  • Hands-on knowledge of: Windows OS and Microsoft Office
  • Citrix (connectivity support)
  • RSA tokens and VPN
  • Ivanti LanDesk
  • Apple iOS and Android devices
  • Printers, scanners, and peripherals
  • Good troubleshooting and communication skills
  • Ability to manage multiple tasks in a fast-paced environment
  • Strong customer service mindset
  • A Bachelor’s or Higher Degree is the minimum entry required for the position
What we offer:
  • medical
  • vision
  • dental
  • life
  • disability insurance
  • paid time off (including holidays, parental leave, and sick leave, as required by law)

Additional Information:

Job Posted:
February 21, 2026

Expiration:
March 07, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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