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This Enterprise IT Provisioning & Identity Management Specialist will own onboarding readiness for thousands of new hires (both permanent and contract) as the organization continues to grow and acquire. This is an onboarding operations role focused on high-volume access + device provisioning, Day‑1 readiness, automation, and end-user success. This role requires large‑scale onboarding experience, deep identity knowledge, and strong troubleshooting abilities.
Job Responsibility:
Own onboarding readiness for thousands of new hires (both permanent and contract)
Focus on high-volume access + device provisioning, Day‑1 readiness, automation, and end-user success
Requirements:
Microsoft Entra ID (Azure AD): provisioning, Conditional Access, RBAC, PIM
Microsoft Intune & Autopilot: large‑scale device enrollment and compliance
Microsoft 365 licensing services
TeamDynamix or ITSM orchestration (ServiceNow or similar)
Strong background in incident management in fast‑paced environments
Proven ability to design and maintain scalable documentation, runbooks, and operational playbooks
Experience defining and managing KPIs, SLAs, and onboarding dashboards for leadership visibility
Excellent cross‑functional communication skills with the ability to operate calmly and decisively during Day‑1 escalations
Ability to own the end‑to‑end offboarding process, including timely license deprovisioning and hardware recovery in partnership with IT Procurement
Nice to have:
Bachelor’s degree
Certifications including: ITIL® Foundation or higher
Microsoft SC‑300 (Identity & Access Administrator)