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HotSchedules Corporate Logo HotSchedules Corporate · IT - Software Development

Enterprise Implementation Consultant

United States, Austin · Job Posted March 13, 2026
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Job Description

Own end-to-end Workforce Management and back-office SaaS deployments for complex multi-location restaurant, retail, and hospitality brands. This is a customer-facing, delivery-focused individual contributor role within our Professional Services organization. This position owns the successful implementation of Fourth’s Workforce Management and Back Office solutions across hospitality and retail environments. You will partner with customers, Project Managers, and internal technical teams to translate operational requirements into clean system configuration, coordinated integrations, and successful go-live outcomes. This role is focused on implementation execution. It does not include ongoing account management or post-go-live support ownership.

Job Responsibility

  • Lead customer discovery sessions to understand operational workflows and system requirements
  • Configure Workforce Management and back-office systems aligned to documented best practices
  • Coordinate integrations with payroll, POS, ERP, and related systems
  • Support data validation, parallel testing, and user acceptance readiness
  • Partner with Project Managers to ensure delivery milestones are met within scope and timeline
  • Facilitate customer workshops and training sessions
  • Maintain accurate implementation documentation
  • Escalate scope, integration, or data risks appropriately

Requirements

  • 4+ years of experience implementing SaaS solutions in a client-facing capacity
  • Experience configuring systems that impact labor, payroll, inventory, or operational workflows
  • Exposure to multi-location or enterprise customer environments
  • Familiarity with integration concepts and data validation processes
  • Experience leading customer discovery sessions and facilitating training or workshops
  • Ability to manage multiple implementations within defined scope and timelines
  • Strong communication and documentation skills

What we offer

  • Unlimited PTO
  • Medical, Dental, and Vision Insurance
  • 401(k) with company match
  • Parental Leave
  • Company-provided laptop and equipment
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