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Own end-to-end Workforce Management and back-office SaaS deployments for complex multi-location restaurant, retail, and hospitality brands. This is a customer-facing, delivery-focused individual contributor role within our Professional Services organization. This position owns the successful implementation of Fourth’s Workforce Management and Back Office solutions across hospitality and retail environments. You will partner with customers, Project Managers, and internal technical teams to translate operational requirements into clean system configuration, coordinated integrations, and successful go-live outcomes. This role is focused on implementation execution. It does not include ongoing account management or post-go-live support ownership.
Job Responsibility:
Lead customer discovery sessions to understand operational workflows and system requirements
Configure Workforce Management and back-office systems aligned to documented best practices
Coordinate integrations with payroll, POS, ERP, and related systems
Support data validation, parallel testing, and user acceptance readiness
Partner with Project Managers to ensure delivery milestones are met within scope and timeline
Facilitate customer workshops and training sessions
Maintain accurate implementation documentation
Escalate scope, integration, or data risks appropriately
Requirements:
4+ years of experience implementing SaaS solutions in a client-facing capacity
Experience configuring systems that impact labor, payroll, inventory, or operational workflows
Exposure to multi-location or enterprise customer environments
Familiarity with integration concepts and data validation processes
Experience leading customer discovery sessions and facilitating training or workshops
Ability to manage multiple implementations within defined scope and timelines