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This position is responsible for technical management and technical authority within the Digital Platform Operations team, working with other experts in this domain. The Digital Platform Operations team consists of Enterprise Hosting, Experts and Project Managers who collectively provide tools and services which enable Customer Experience and Product Development teams to support their services in a standardized manner. The team supports Product Development by developing infrastructure, focusing on automation for manual actions needed to run and deploy a service, monitoring platform and service reliability, and providing feedback on development architecture. The team supports Customer Experience by providing tools to monitor services, correct in field issues, and collect data needed to perform root cause analysis.
Job Responsibility:
Technical management and technical authority within the Digital Platform Operations team
Collaborate with the HO of Enterprise Hosting to set a vision and direction for the platform
Collaborate with Solution Architects, Enterprise Architects, Customer Experience, Finance and other NAVBLUE and Airbus teams
Interacting with enterprise hosting teams, Software factory teams, and portfolio teams
Specialist and Technical Authority: Setting Best Practices, Quality Assurance, Solving High-Stakes Problems, Contributing to Crisis cells
Mentor and Knowledge Sharer: Mentorship, Training & Development, Creating Documentation, Risk Management
Application Monitoring Support: Design monitoring and alerting tools, Promote monitoring, Support development and customer experience teams, Support technical teams during troubleshooting, Identify underperforming products
Platform Design & Socialization: Ensure platform requirements are collected and documented, Share platform details, Advocate for automation tools
Cloud Computing Leadership: Technology Radar for Cloud Hosting services, Continual learning on best practices, Understand costs and provide recommendations, Review Cloud plans
Additional Duties: FinOPS participation, Run the business prioritization, Special projects, Help manage non-functional requirements for SWF
Requirements:
Bachelor’s degree in a technical discipline or equivalent experience
Solid understanding of computer networks and security
Proven experience on the field of platforms operations
5+ years of experience managing production environments within an organization, capable of understanding its impact on stakeholders to help drive necessary improvements to support them
Strong technical background from both application development and infrastructure perspective
High level of organization, sufficient to enable the Team to effectively execute tasks
Excellent problem-solving skills
Ability to drive for results
Self-starter who can drive future platform changes
Deals well with ambiguous/undefined problems
ability to think abstractly
Effective interpersonal skills and influencing skills
Ability to communicate needs to Sr. Mgmt, explaining business value
Ability to communicate corporate goals to staff to ensure clarity of focus, scope and deliverable, and sustain motivation
Excellent communication skills (both written & verbal)
Ability to effectively articulate technical challenges and solutions based on the audience
Cloud platform experience
Travel Required: 5% Domestic and International
Nice to have:
AWS Certifications an asset
Experience in the aviation industry an asset
AWS platform experience an asset
What we offer:
Stable employment based on a full-time job contract
Flexible working hours and work-from-home opportunities (3 days in office)
International working environment in a dynamic company
Access to the latest knowledge and technologies enabling professional development
Training and development possibilities
Participating in international projects and international trips
Competitive salary dependent on experience and qualifications
Private medical coverage for you and your family
Sport card
Mental health support platform
Life insurance for you and your family
Co-funding for meals & commuting to work
Employee stock ownership plan
Dedicated budget for training and ability to allocate time for research and innovation