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This position is responsible for technical management and technical authority within the Digital Platform Operations team, working with other experts in this domain. The Digital Platform Operations team consists of Enterprise Hosting, Experts and Project Managers who collectively provide tools and services which enable Customer Experience and Product Development teams to support their services in a standardized manner. The team supports Product Development by developing infrastructure, focusing on automation for manual actions needed to run and deploy a service, monitoring platform and service reliability, and providing feedback on development architecture. The team supports Customer Experience by providing tools to monitor services, correct in field issues, and collect data needed to perform root cause analysis.
Job Responsibility:
Technical management and technical authority within the Digital Platform Operations team
Collaborate with the HO of Enterprise Hosting to set a vision and direction for the platform
Supporting and developing a team which can focus on services that scale with high reliability
Extensive collaboration with Solution Architects, Enterprise Architects, Customer Experience, Finance and other NAVBLUE and Airbus teams
Responsibility spans both legacy systems and new cloud deployments, with a focus on cloud (AWS) infrastructure for all new development
Specialist and Technical Authority
Setting Best Practices, responsible for defining and enforcing technical standards, methodologies and best practices
Quality Assurance, playing a role in the final review of projects, products and services
Solving High-Stakes Problems
Contributing to Crisis cells, and providing support to operational teams
Mentor and Knowledge Sharer
Driving Innovation
Strategic Planning
Innovator and Strategic Advisor
Mentorship, Training & Development
Creating Documentation
Risk Management
Application Monitoring Support
Design monitoring and alerting tools and configurations
Promote and advocate internally the importance and use of monitoring
Support the development and customer experience teams
Support and guidance of technical teams during times for troubleshooting
Identify, and socialize to Product and SWF teams those products that require improvement
Platform Design & Socialization
Ensure that platform requirements are collected from stakeholders and appropriately documented
Share and promote the platform details across all NAVBLUE teams
Advocate for and advance automation tools
Cloud Computing Leadership
Technology Radar for Cloud Hosting services
Continual learning on best practices and changes to cloud platform
Understands costs associated with the platform to provide recommendations
Review Cloud plans and provide feedback and technical recommendations
FinOPS participation
Run the business prioritization
Special projects assigned including researching improvements of our hosting posture
Help manage the non-functional requirements for SWF
Requirements:
Bachelor’s degree in a technical discipline or equivalent experience
Solid understanding of computer networks and security
Proven experience on the field of platforms operations
5+ years of experience managing production environments within an organization, capable of understanding its impact on stakeholders to help drive necessary improvements to support them
Strong technical background from both application development and infrastructure perspective
High level of organization, sufficient to enable the Team to effectively execute tasks
Excellent problem-solving skills
Ability to drive for results
Self-starter who can drive future platform changes
Deals well with ambiguous/undefined problems
ability to think abstractly
Effective interpersonal skills and influencing skills
Ability to communicate needs to Sr. Mgmt, explaining business value
Ability to communicate corporate goals to staff to ensure clarity of focus, scope and deliverable, and sustain motivation
Excellent communication skills (both written & verbal)
Ability to effectively articulate technical challenges and solutions based on the audience
Cloud platform experience
Nice to have:
Experience in the aviation industry an asset
AWS Certifications an asset
AWS platform experience an asset
What we offer:
Stable employment based on a full-time job contract
Flexible working hours and work-from-home opportunities (3 days in office)
International working environment in a dynamic company
Access to the latest knowledge and technologies enabling professional development
Training and development possibilities
Participating in international projects and international trips
Competitive salary dependent on experience and qualifications
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