This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
This is an outstanding opportunity to be part of the Uber for Business Account Management team. You will take the lead in managing several accounts across the high growth Enterprise and mid-market segment. Using insights from the account launch process, you will provide a world-class customer experience, accelerate the time to ramp for organizations on the platform, and drive revenue. Your product expertise and customer focus will make you uniquely qualified to share best practices and recommendations with customers, alongside advocating on behalf of the customer base and influencing internal strategy.
Job Responsibility
Grow and retain a vast book of business through upselling, relationship building and resolute communication while exceeding a quota
Make informed recommendations to Product, Sales, Marketing, and Support on how to improve the on-boarding and launch process across different types of accounts
Derive qualitative and quantitative insights, using direct customer stories, feedback and data trends
Work with the Account Executive and Account Coordinator teams to execute successful launches across high growth and mid-market accounts
Work cross-functionally to drive efficiencies throughout the account lifecycle
Identify and monitor key account health metrics
Develop strong relationships with a portfolio of existing key clients, providing: support during initial product implementation and employee onboarding, recommendations and advice around best practices, guidance during new product/feature launches, and help resolving any product issues or concerns
Seek to achieve operational excellence across onboarding and launch, iterating and improving on playbooks, internal tools and resources, and cross-functional & internal processes
Work directly with clients to improve their employee and administrator Uber for Business experience and resolve issues that arise
Requirements
Native level of Spanish and fluent in English
Minimum 3 years of sales, business development and account/relationship management experience
Hunter mindset
Proven track record of client success and consistently achieving critical metrics, revenue targets, and company goals
Excellent communication and interpersonal skills, with the ability to persuasively communicate recommendations and effectively champion customer needs
Have a competitive edge and thrive in a fast-paced team environment
Strong use of insights and confidence around data-driven decision making
Ability to problem solve, adapt, and grow quickly as we build the Account Management organization
Excellent organization, project management and time management skills
You're the kind of person who calls their Grandma on her birthday
What we offer
Accommodations may be available based on religious and/or medical conditions, or as required by applicable law