Enterprise Data Office - Production Support Senior Analyst

• Provide technical and business support for users of Citi Applications
• Utilize good understanding of apps support procedures and ITIL concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
• Participate in functional testing/data validations, disaster recovery testing, application releases and deployment into production
• Perform post release validation checkouts after application releases
• Perform monitoring of applications and provide timely notification to the customers for the ongoing production issues

• 4-6 years’ experience in handling production support activities, identifying and resolving technical issues
• Knowledge of ServiceNow, Atlassian JIRA, Confluence, Agile methodology
• Experience with basic Microsoft applications (Word, Excel, PowerPoint, MS Visio)
• Strong experience in Incident Management, Problem Management, issue tracking and reporting using tools
• Excellent written and verbal communication and interpersonal skills to collaborate across diverse teams
• Ability to communicate with technical and non-technical stakeholders to understand requirements and drive resolution of issues
• Proven ability to work effectively with large, complex, diverse teams and manage multiple tasks efficiently
• Strong organizational skills with the ability to navigate complex systems and management processes
• Self-motivated and able to dynamically determine priorities, ability to plan and organize workload
• Fluency in English
• Bachelor’s/University degree or equivalent experience

Familiarity with MS SharePoint is a plus

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities