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Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today's workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they've learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK's first EdTech unicorn. But we aren't stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We're building a world where tech skills unlock people's potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. At Multiverse, we are building a tech-first institution that combines work and learning to close the critical skills gap. The Customer Value Partner (CVP) is the primary architect of this transformation. In the Enterprise segment, you are the single point of accountability for our customers from the moment a contract is signed. You will lead the end-to-end journey - ensuring every launch is flawless, every program delivers measurable business impact, and every partnership has a clear, data-backed roadmap for expansion. This is a role for an operator who is as comfortable influencing a Director-level stakeholder as they are navigating the data-driven technicalities of a program launch.
Job Responsibility
Independently lead the end-to-end customer journey for a portfolio of Enterprise accounts
Build and defend credible, multi-threaded relationships across HR, executive sponsors, and business leaders
Partner with executive sponsors to translate complex learning outcomes into specific business impact narratives
Independently build 12-month Mutual Action Plans and Discovery Workshops
Oversee launch excellence and the critical First 90 Days
Lead structured Executive Business Reviews (EBRs)
Synthesize delivery outcomes into compelling proof by correlating Multiverse learner data with client-provided business KPIs
Proactively identify expansion and upsell triggers
Methodically experiment with playbooks and templates to improve how the work is done
Align Delivery, Product, and Support teams to remove barriers
Requirements
3+ years of experience in Customer Success, Account Management, or Consulting, with a proven history of managing and growing high-stakes Enterprise B2B relationships
natural project leader
data-fluent
commercial nose for growth
Director-ready
thrives in environment where CRM (Salesforce) is the source of truth
What we offer
27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - up to 10 days per year
Space to connect: weekly catch-ups, seasonal celebrations, and a kitchen that’s always stocked