Enterprise Customer Support and Development Specialist, Robert Half

Robert Half

Location:
United States, Mission, Kansas

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for an Enterprise Customer Support and Development Specialist to join our team in Mission, Kansas. In this Contract-to-Permanent position, you will play a pivotal role in supporting enterprise clients through sales initiatives, training programs, and content development. This role requires a strong blend of project management, customer service, and technical expertise to ensure client success and engagement.

Job Responsibility:

Collaborate with clients to identify content needs, usage trends, and enterprise goals to align solutions
Serve as a subject matter expert on Learning Management System integrations, assisting with training materials and troubleshooting
Create and refine tools and documents that enhance enterprise client participation and engagement
Develop scalable training programs and tools to support account management and team leads
Coordinate and prioritize project requests across multiple teams to ensure timely delivery
Research and analyze Requests for Proposals (RFPs) to identify new opportunities
Evaluate and initiate partnerships with potential vendors to expand proprietary content offerings
Provide feedback aligned with adult learning theories to improve training strategies and materials
Identify and strategize additional revenue streams for proprietary content
Participate in client meetings to define project scope and direction

Requirements:

Bachelor’s degree from an accredited four-year college or university
Proven experience in eLearning, project management, training, sales support, content management, or customer service
Exceptional verbal and written communication skills with the ability to present effectively to clients and teams
Proficiency in Microsoft Office Suite and other tools such as Adobe Design Suite and eLearning authoring software
Strong analytical skills to design and interpret reports and evaluate content
Demonstrated ability to work independently in a fast-paced environment while managing multiple priorities
Familiarity with call center customer service, multi-browser platforms, email correspondence, and troubleshooting connectivity issues
Willingness to travel up to 10% as required

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
July 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Enterprise Customer Support and Development Specialist