Enterprise Customer Success Manager

• Build strong relationships with our partner ecosystem, and key contacts at customer accounts, including C-level executives (across both the business and IT), turning them into active brand advocates through reference calls, public speaking engagements, and joint customer stories
• Drive adoption of our software and AI integrations and identify opportunities for expansion
• Create prescriptive and customised success plans to help customers define, measure, and achieve business outcomes using Akeneo's solutions
• Engage with customers in insightful ways, including delivering personalised, action-focused business reviews and presenting customer stories
• Understand the signs of risk and proactively identify it. Capable of devising strategies to mitigate risk and executing defined action plans
• Achieve retention and growth targets by mastering customer goals, needs and ecosystem to help identify new upsell and cross-sell opportunities
• Contribute to Akeneo's customer success framework for customer lifecycle management, developing strong client relationships, monitoring customer health, and creating tangible benefits and value for customers
• Collaborate with Forward Deployed Engineers and Solution Integrators to ensure a successful deployment of Akeneo
• Lead customer workshops, leverage your industry and knowledge to make proactive recommendations and help customer optimize their use of our solutions

• You speak Italian and English fluently
• Spanish would be a plus
• You have a solid background in customer success or project management within the SaaS industry preferably in product data management
• You are an expert in developing and executing customer success plans, including implementation, risk management, health monitoring, adoption and digital transformation
• You have experience creating lasting, trusted relationships with customer contacts in different roles up to the C-level
• You have a strong track record in managing high-value customer accounts, driving retention, and achieving growth targets

Spanish would be a plus

• Flexible working hours
• hybrid setup allowing 3-4 days working from home and option to Work from Anywhere for up to 30 days per year
• Italy: Enjoy 25 days of annual leave
• France: Enjoy 34 days of annual leave and RTTs
• Home Office & Commuter Benefits: Enjoy a €500 budget to enhance your home office
• 50% discount on the public transportation pass of your choice or a €45/month Sustainable Transportation Allowance to support eco-friendly commuting
• Meal vouchers (France only): Get your 50% employer-funded Swile card and benefit from €9,5 worth of meal vouchers per working day
• Generous Parental Leave: Italy: Benefit from 5 months of paid maternity leave, 2 weeks + 10 days of paid leave for the second parent
• France: Benefit from 16 weeks of paid maternity leave, 4 weeks of paid leave for the second parent
• A gradual return to work program is also available
• Daycare (France only): Providing access to a network of high-quality crèches
• Engage in 2 paid volunteering days annually and join Employee Resource Groups dedicated to promoting diversity and inclusion
• Professional Development: Access a €1,000 annual budget for personal professional development
• Comprehensive Onboarding
• Health & Insurance (France only): Receive comprehensive private medical insurance for you and eligible dependents
• Financial Security (France only): life insurance covering up to 5 years of your salary
• Mental Health Support: Access individual and confidential sessions with a mental health practitioner or coach of your choice