Enterprise Customer Success Manager Jobs

Fullpath

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

80000.00 - 88000.00 USD / Year

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Job Description:

Fullpath is an AI-first tech company in the automotive space with hubs across the US and Israel. Our mission is to constantly disrupt the industry by creating new, groundbreaking technologies to help dealers build stronger, more resilient businesses. Our work happens in the fast lane as we work to bring AI and data-driven solutions to a quickly evolving industry. We are looking for a skilled Enterprise Customer Success Manager to join our team and make a significant impact on our CS department and the company's success! As an Enterprise Customer Success Manager, you will have the opportunity to build meaningful relationships with our clients, play a crucial role in achieving our business goals, and work in a data-driven environment. You will collaborate with a compassionate and diverse CS team to ensure our clients receive exceptional service and achieve their desired outcomes. This is a remote position with limited travel requirements and reports to the Associate Director of Major Accounts.

Job Responsibility:

Building the front-line relationship for our customers (dealerships) and liaising with external and internal stakeholders as needed
Executing a framework to communicate ROI proactively - identifying risks and minimize churn
Analyzing our customers' performance based on data and working with the customers to optimize success
Influencing our customers' future lifetime value through high product adoption, satisfaction, and overall customers' health
Collaborating with cross-functional teams to develop plans that meet the needs of our customers and optimizing revenue opportunities
Understanding our customers’ business models and industries to best position adaptive insights to support their business goals

Requirements:

Must have experience working with Enterprise-level Automotive customers such as large dealer groups or OEMs
Experience in digital advertising with Google AdWords and Facebook Advertising
High level of competency working with data to drive business focus and decision-making
Ability to build and implement follow-up processes
Experience working with CRM systems
Independent problem-solving skills and adaptivity to change
Excellent verbal and written communication skills
Strong work ethic and high energy levels
Legal authorization to work in the United States without the need for employer sponsorship now or in the future
Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role
Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity
Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication

What we offer:

Medical
Dental
Vision
Disability
Life/AD&D
EAP
15 vacation days per year to start
80 hours of sick leave
12 paid holidays
paid parental leave
401k
Flexible, family-friendly environment that supports work-life balance

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Enterprise Customer Success Manager