Enterprise Customer Success Manager Jobs

LearnUpon

Location:
United States, Salt Lake City

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

LearnUpon is looking for a Enterprise Customer Success Manager to join our team. This is a hybrid role, working 3 days per week from LearnUpon's Salt Lake City office. LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution. Our Success team is vital to our Company and is responsible for proactively ensuring our customers continued usage, growth, and satisfaction. As an Enterprise Customer Success Manager (Partnership customers), you will be the face of LearnUpon for a portfolio of strategic, high-value customers and the voice of those customers within the business.

Job Responsibility:

Learn the full range of LearnUpon technology to be able to identify how this fits our customer’s needs
Manage a book of high-value enterprise customers within the Enterprise Success team
Partner closely with enterprise customers to understand their needs and act as their trusted advisor, helping to shape and deliver a robust ongoing plan to achieve their goals using LearnUpon
Partner with Onboarding Specialists to ensure a seamless transition post-launch
Ensure customers identify goals and metrics for their learning programs and guide and advise them to meet those goals
Identify opportunities for customers to expand the value they get from LearnUpon e.g. other departments or use cases to train both employees and customers
Be the voice of the customer for our product development team to help make LearnUpon even better
Work on team projects that deliver consistent improvement to our practice and directly impact the company’s bottom line

Requirements:

Drive and energy
you enjoy the challenge of working in a fast-paced, high-growth environment
Self-motivation with a high attention to detail and ability to multitask
Great account management and problem solving skills
Collaborative working practice and a strong focus on open communication
A strong track-record of success in past roles working with enterprise customers and developing trusted, consultative relationships
Good judgment in analysing information to make confident decisions
3-5 years consulting, account management or customer success experience, preferably in software
Excellent communication and presentation skills, the ability to leverage different communication channels including in person, email, and webinar
Excellent organizational skills and the ability to focus on current customer needs while anticipating future opportunities
Friendly and supportive to both our customers and colleagues whilst maintaining a fun working atmosphere!

Nice to have:

A strong knowledge of online software (SaaS) products and services
Experience in eLearning, Ed Tech, or Learning Management
Experience working with APIs and Single Sign-on products

What we offer:

Competitive salary and company ESOP
Comprehensive private health insurance scheme and 401k
25 days PTO + 1 annual company wellness day off
Work in a fun and supportive environment with regular team events
Excellent career progression

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Enterprise Customer Success Manager