CrawlJobs Logo

Enterprise Customer Success Manager

https://www.atlassian.com Logo

Atlassian

Location Icon

Location:
United States , San Francisco ▼

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

120800.00 - 194100.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

Atlassian is looking for an Enterprise Customer Success Manager to help customers realize the value in their Atlassian investment. The role involves engaging customers to unlock early and sustained outcomes by delivering best practices at scale that support product adoption and solution expansion. You'll build trusted relationships, leverage solution expertise, and use Success Plans to align business strategies.

Job Responsibility:

  • Develop a trusted advisor relationship with customers from C-Suite, to executives and global teams helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
  • Experience with SaaS business models and enterprise customer needs resulting in quantifiable outcomes
  • Collaborate with the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions
  • Manage post-sales activity for your customers through relationship-building, product expertise, and execution
  • Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements
  • Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions
  • Mitigate churn through early risk identification, intervention, escalation, and mitigation in partnership with your seasoned account team and in particular the Account Associate
  • Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers

Requirements:

  • 5-8 years in Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio
  • Experience establishing yourself as a trusted advisor with customer partners to guide outcomes
  • Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified
  • Understanding of common Jira and Confluence end-user use cases and ways of working, with an ability to demonstrate those use cases, and understanding of configuration trade-offs
  • Experience making customers feel valued through quality service internally across product, sales, support, and marketing to facilitate a seamless customer experience
  • Experience balancing a book of business in a customer-facing environment
  • Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau
What we offer:
  • Health and wellbeing resources
  • Paid volunteer days
  • Equity
  • Bonuses
  • Commissions

Additional Information:

Job Posted:
April 23, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Atlassian - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Enterprise Customer Success Manager

New

Senior Customer Success - Enterprise Account Manager

Join Beamy, a fast-growing SaaS company, as a Senior Customer Success - Enterpri...
Location
Location
France , Paris
Salary
Salary:
90000.00 - 110000.00 EUR / Year
beamy.io Logo
Beamy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 8 years of experience within B2LargeB ensuring customer satisfaction & business sustainability
  • Experience working with large companies on organisational and process issues
  • Ability to adopt a consultative stance to understand client's challenges and suggest solutions
  • Know how to develop and implement renewal and upsell strategies
  • Fluent in French
  • Very good level in Business English
Job Responsibility
Job Responsibility
  • Ensure the ROI by working closely with key accounts to define clear business objectives, timelines, priorities, and metrics of success
  • Be the trusted advisor in SaaS Governance by organizing and leading a community of customers
  • Be the main contact of the partnership by ensuring robust sponsorship across diverse stakeholders
  • Coordinate the customer journey at Beamy and set the tempo by delegating
  • Ensure Contract Renew & Upsell
What we offer
What we offer
  • Stock options
  • Hybrid remote work (3 days per week at the office)
  • Culture of Transparency
  • Clear paths for career progression
  • Health insurance (Alan)
  • Meal vouchers (Swile)
  • 5 weeks of vacation plus additional time off (RTT)
  • Fulltime
Read More
Arrow Right
New

Product Customer Success Manager

The Product Customer Success Manager (PCSM) for Vehicle Intelligence is a produc...
Location
Location
United States , Scottsdale
Salary
Salary:
86250.00 - 140000.00 USD / Year
axon.com Logo
Axon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in Customer Success, Product Engagement, or Customer Programs in a SaaS, hardware/software, or enterprise technology environment
  • Experience with Vehicle Intelligence, in-car systems, or Axon's Outpost/Lightpost/Fleet ecosystems strongly preferred
  • Demonstrated ability to deliver compelling presentations and communicate product value to a variety of customer audiences
  • Proven ability to lead digital and community-based engagement programs that drive product adoption at scale
  • Experience managing complex technical escalations and Tier 4-level product challenges
  • Strong facilitation, communication, and cross-functional collaboration skills
  • Proficiency in Salesforce and familiarity with Gainsight, Jira, and Quip (preferred)
  • Strong data fluency
  • ability to interpret product usage data and translate it into actionable adoption strategies
  • A growth mindset, deep curiosity, and a passion for helping customers succeed
Job Responsibility
Job Responsibility
  • Drive Product Adoption & Engagement at Scale
  • Lead the planning and execution of adoption initiatives and engagement programs for all Vehicle Intelligence products
  • Design and deliver structured customer engagement anchors such as Product Office Hours, Virtual Roundtables, Digital User Forums, Regional User Groups
  • Build and strengthen the product-specific POC network
  • Lead the Vehicle Intelligence Product User Group experience across virtual and in-person formats
  • Develop scalable digital engagement strategies
  • Strengthen the Reference & Champion Network
  • Identify, engage, and elevate customers into product champions across Vehicle Intelligence
  • Cultivate a strong network of referenceable agencies
  • Facilitate peer-to-peer learning, spotlight programs, and customer storytelling opportunities
What we offer
What we offer
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Snacks in our offices
  • Fulltime
Read More
Arrow Right
New

Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
ans.co.uk Logo
ANS Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven track record managing a client-facing team within a digital services organisation
  • Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
  • Experience leading and developing high-performing customer success or account management teams within a digital services environment
  • Strong commercial acumen and a deep understanding of strategic account management
  • Exceptional stakeholder management, communication, and coaching skills
  • Ability to use data-driven insights to inform strategy and performance
  • Skilled at collaboration across departments, managing change, and championing customer experience improvements
  • Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
  • Natural ability to influence senior leaders and board members
  • Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums
Job Responsibility
Job Responsibility
  • Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
  • Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
  • Act as the voice of the customer at a senior manager level
  • Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
  • Influence the business forecast for renewals and upsell
  • Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
  • Reduce customer churn
  • Coach the team to drive value-driven and strategic conversations with customers
  • Provide an escalation route
  • Ensure solutions and products proposed to customers are fit for purpose
What we offer
What we offer
  • 25 days’ holiday
  • Buy up to 5 more days holiday
  • Birthday off
  • Extra celebration day
  • 5 days’ additional holiday in the year you get married
  • 5 volunteer days
  • Private health insurance
  • Pension contribution match
  • 4 x life assurance
  • Flexible working
  • Fulltime
Read More
Arrow Right

Customer Success Manager

Wunder Mobility builds the software that powers shared mobility worldwide. Our p...
Location
Location
Germany , Hamburg
Salary
Salary:
Not provided
wundermobility.com Logo
Wunder Mobility
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in B2B SaaS in Customer Success, Account Management, or Consulting
  • Track record of managing enterprise accounts and driving measurable outcomes
  • Strong understanding of SaaS metrics and customer lifecycle management
  • Excellent communication, presentation, and stakeholder management skills
  • Minimum C1 German language skills and strong business English
  • Ability to collaborate across functions and cultures
  • A proactive, problem-solving mindset with high ownership
Job Responsibility
Job Responsibility
  • Act as the main point of contact for our enterprise and growth accounts in German speaking markets (and others)
  • Drive customer onboarding, training, and adoption of our platform
  • Develop success plans and track business outcomes for each customer
  • Take full end-to-end ownership of customer tickets, escalations, and daily operations
  • Proactively identify expansion opportunities and partner with Sales on upsell/cross-sell
  • Manage renewals and mitigate churn risks
  • Represent the customer voice internally, influencing product priorities
  • Lead QBRs and strategy workshops with client executives
  • Mentor junior Customer Success Managers and help shape best practices
What we offer
What we offer
  • A stable, international career in a profitable and growing SaaS company
  • Direct impact: your work influences how millions of people move in cities worldwide
  • Hybrid/remote flexibility (depending on location)
  • 25 days of vacation + workation opportunities
  • A high-trust, senior team where decisions are made quickly and your impact is visible
  • Growth opportunities: real ownership and the chance to develop into a leadership or technical specialization role
  • Fulltime
Read More
Arrow Right

Customer Success Manager

Help us change lives by getting our platform into the hands of millions. Capital...
Location
Location
United Kingdom , London
Salary
Salary:
45000.00 - 50000.00 GBP / Year
vitruehealth.com Logo
Vitrue Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 to 5 years of experience in B2B SaaS
  • Worked as a Customer Success Manager or Client Relationship Manager (or equivalent) in B2B SaaS business before
  • Self-motivated person that can work autonomously but also likes contributing to group ideas and solutions
  • Enjoy a fast-moving environment without rigid playbooks
  • Worked in an early-stage start-up and understand the pace, ambiguity, and hands-on nature that comes with it
  • Comfortable owning customer relationships end-to-end - onboarding, support, QBRs, and renewals for customers all the way from SME to Enterprise
Job Responsibility
Job Responsibility
  • Lead smooth, high-quality onboarding for new customers
  • Provide ongoing training and guidance to ensure customers achieve measurable outcomes with Vitrue
  • Run data-driven business reviews with senior stakeholders to demonstrate ROI and surface new opportunities
  • Proactively monitor account health and act early to mitigate churn risk
  • Own renewals and upsell opportunities
  • Be the face of Vitrue to our customers
  • Continuously look for ways to improve how we serve customers both operationally and strategically
  • Act as the voice of the customer internally, sharing insights that help shape our product and priorities
What we offer
What we offer
  • 2 days of learning leave
  • Monthly team dinners and annual team retreat
  • Meaningful share options
  • Flexible use of Public Holidays
  • Cycle-to-work scheme
  • A shiny MacBook Pro or whatever you need to do your best work
  • 25 days holiday (excl. bank holidays)
  • Dog friendly workspace (Next to Old Street Station)
  • Fulltime
Read More
Arrow Right

Senior Enterprise Customer Value Manager

As an Senior Enterprise Customer Value Manager, you will be a strategic partner ...
Location
Location
Germany , Munich
Salary
Salary:
Not provided
userlane.com Logo
Userlane GmbH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven track record (5+ years) in customer success, consulting, or account management within a SaaS organization working with enterprise accounts
  • Experience managing relationships with large-scale enterprises and delivering customer-centric solutions to drive long-term value
  • Ability to dismantle ambiguity and deal with multiple stakeholders across different levels
  • Strong analytical and problem-solving skills to interpret data and translate it into actionable insights
  • Excellent project management, communication, and presentation skills, with the ability to engage and influence senior executives
  • Affinity for technology and digital transformation in conjunction with strong business acumen
  • Fluency in English
Job Responsibility
Job Responsibility
  • Develop a deep understanding of Userlane’s solutions to deliver value for our customers and drive product adoption, retention, and expansion
  • Consult strategic accounts on their digital transformation plans, including goal-setting, continuous measurement, and jointly defined metrics
  • Build and maintain strong relationships with key stakeholders within the enterprise segment, becoming their trusted advisor
  • Act as the customer’s advocate towards internal units of our organization to drive engagement of additional experts or further product enhancements
  • Analyze customer usage patterns to provide insights and drive increased engagement and satisfaction
  • Drive regular risk & opportunity assessments for your portfolio and forecast accordingly to make data-driven decisions
What we offer
What we offer
  • Team & Culture: A high-performance culture with world-class leadership and a fun, engaged, motivated, and diverse team with people from over 20 countries
  • Market: Userlane is among the global leaders in the young and rapidly growing Digital Adoption industry
  • Growth: We take you and your development seriously. Take over responsibility from day one and have a real impact. In addition, we offer regular in-house training on diverse topics
  • Benefits: We offer flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and Leisure
  • A beautiful office centrally located in the Munich East (Neue Balan), with free drinks and many events
  • Fulltime
Read More
Arrow Right

Senior Customer Success Manager - West

The Senior Customer Success Manager role will play a critical part in the exciti...
Location
Location
United States
Salary
Salary:
150000.00 - 170000.00 USD / Year
tines.com Logo
Tines
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8 or more years of experience in a technical account management, customer success, or post-sales role at a technology company
  • Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)
  • Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners
  • Knowledge of how to solve complex problems by utilizing internal resources and when to engage management or leadership
Job Responsibility
Job Responsibility
  • Effectively aligning with customer stakeholders in Tines’ higher-spend and more strategic/enterprise set of accounts accounts to ensure stakeholder alignment and value is being delivered along the customer journey - from onboarding through renewal
  • In conjunction with a Customer Success Engineer (technical resource), orchestrating a first-class onboarding experience to ensure customer use cases are delivered in the specified timeline and customer users have the knowledge and skills they need to build and automate in the platform
  • Reviewing account dashboards, metrics, log-ins, and use cases to determine the health of the customer
  • Identifying issues that impact customers and/or challenges in the business and is able to provide thought leadership in finding a customer solution, and to provide recommendations to streamline existing process through automation
  • Coordinating onboarding and business reviews to evaluate and review performance, align with customer priorities, drive a automation plan/roadmap, and locate new opportunities to promote usage & expansion within existing and new teams
  • Partnering with internal teams to build success plans and account plans, align customer needs with use cases to increase platform usage/adoption/features, and present outcomes to executive stakeholders: VP / C-Suite level alignment
  • Proactively identifying risks to the customer achieving their stated goals, and working with the CSE / PM teams and CS leadership to develop and drive a comprehensive risk mitigation plan
  • Developing and driving a renewal plan and delivering a strategic message to customer users/analysts, management, and the C-Suite on the value of Tines and strategic recommendations for the account
  • Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform
What we offer
What we offer
  • Competitive salary
  • Startup equity & extended exercise window
  • Matching retirement plans
  • Home office setup
  • Private healthcare plans
  • 25 days annual leave
  • Extra company holidays
  • Generous parental leave programs
  • Flexibility in how and where you work
  • Phone and home Internet allowance
  • Fulltime
Read More
Arrow Right

Sr. Customer Success Manager - SaaS

ShipperHQ is seeking a talented Sr. Customer Success Manager to join our dynamic...
Location
Location
United States , Austin
Salary
Salary:
Not provided
shipperhq.com Logo
ShipperHQ
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or equivalent experience
  • 5+ years in Customer Success, Account Management, or a similar client-facing role, ideally in B2B SaaS
  • Experience managing enterprise or strategic accounts with multiple stakeholders
  • Skilled at building champions, navigating complex organizations, and tailoring strategies to client goals
  • Proven ability to own and grow recurring revenue through renewals and upsells
  • Strong business acumen with experience tracking and communicating KPIs
  • Exceptional communication skills (written, verbal, presentation)
  • Highly organized, proactive, and detail-oriented
  • Entrepreneurial mindset and comfort working in a fast-moving, collaborative environment
Job Responsibility
Job Responsibility
  • Own a portfolio of strategic accounts and serve as a trusted advisor, helping customers maximize the value of ShipperHQ solutions
  • Build lasting relationships: Establish trust, credibility, and influence across multiple levels of your customers’ organizations
  • Drive measurable value: Understand your clients’ goals, define success metrics, and deliver actionable strategies that drive ROI
  • Champion adoption: Educate customers on product capabilities and best practices, ensuring they realize the full benefit of their investment
  • Lead renewals and growth: Manage renewals proactively and identify expansion opportunities through consultative, value-based selling
  • Collaborate cross-functionally: Partner closely with Product, Sales, and Support to represent customer outcomes across teams and help deliver exceptional outcomes
  • Plan ahead: Stay proactive, looking 6+ months ahead of renewal cycles, to ensure client satisfaction and retention
What we offer
What we offer
  • 22 days of PTO plus public holidays
  • 401k Match
  • Medical, Dental, and Vision Insurance
  • Fulltime
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Poland Jobs Ireland Jobs Germany Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2025 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy