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Enterprise Customer Success Manager

akeneo.com Logo

Akeneo

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Location:
France , Paris, Nantes

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Enterprise Customer Success Manager (CSM) is a key role within the Customer Success organization, helping our most valued customers adopt, grow, and optimize on their path to becoming Akeneo advocates. You will manage a portfolio of strategic accounts and provide a direct impact on revenue, engagement, and a strong contribution to Akeneo’s customer-first objective.

Job Responsibility:

  • Work with enterprise customers to help them define, measure, and achieve success by using Akeneo’s solutions
  • Foster and maintain relationships with C-levels
  • Contribute to the Akeneo’s customer success framework for customer lifecycle management
  • Understand customer goals and drive an adoption strategy
  • Leverage product knowledge and customer data to ensure optimal adoption
  • Transform customer use cases into success stories
  • Achieve Retention and growth targets
  • Collaborate with Partner Success Managers, Professional Services team and Solution Integrators
  • Guide customer experience strategies, change management, and digital transformation

Requirements:

  • 5+ years of experience in a Customer Success, Consulting or hybrid role in a SaaS company
  • Solid experience managing large enterprise customers
  • Data and product hands-on approach
  • Successfully demonstrated Value and ROI on customer portfolio
  • Consistently achieved targets for retention and pipeline creation
  • Experience creating lasting, trusted relationships with C-levels
  • Experience in the marketing or e-commerce technology space
  • Speak French and English fluently
What we offer:
  • Flexible working hours
  • Hybrid setup allowing 3-4 days working from home
  • 34 days of annual leave and RTTs
  • Option to Work from Anywhere for up to 30 days per year
  • €500 budget to enhance home office
  • 50% discount on public transportation pass or €45/month Sustainable Transportation Allowance
  • €9,5 worth of meal vouchers per working day
  • 16 weeks of paid maternity leave
  • 4 weeks of paid leave for the second parent
  • Gradual return to work program
  • Access to a network of high-quality crèches
  • 2 paid volunteering days annually
  • Employee Resource Groups
  • €1,000 annual budget for personal professional development
  • Career paths and internal mobility opportunities
  • "Women in Leadership Programme"
  • 8-week onboarding program
  • Comprehensive private medical insurance
  • Life insurance covering up to 5 years of salary
  • Comprehensive income protection
  • Access to individual and confidential sessions with a mental health practitioner or coach

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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