Enterprise Customer Success Manager Job at Akeneo (Paris, Nantes)

New

Enterprise Customer Success Manager

The Enterprise Customer Success Manager is a key role within the Customer Experi...

Location

France; Italy , Paris; Nantes; Milan

Salary:

Not provided

Akeneo

Expiration Date

Until further notice

Requirements

You speak Italian and English fluently
Spanish would be a plus
You have a solid background in customer success or project management within the SaaS industry preferably in product data management
You are an expert in developing and executing customer success plans, including implementation, risk management, health monitoring, adoption and digital transformation
You have experience creating lasting, trusted relationships with customer contacts in different roles up to the C-level
You have a strong track record in managing high-value customer accounts, driving retention, and achieving growth targets

Job Responsibility

Build strong relationships with our partner ecosystem, and key contacts at customer accounts, including C-level executives (across both the business and IT), turning them into active brand advocates through reference calls, public speaking engagements, and joint customer stories
Drive adoption of our software and AI integrations and identify opportunities for expansion
Create prescriptive and customised success plans to help customers define, measure, and achieve business outcomes using Akeneo's solutions
Engage with customers in insightful ways, including delivering personalised, action-focused business reviews and presenting customer stories
Understand the signs of risk and proactively identify it. Capable of devising strategies to mitigate risk and executing defined action plans
Achieve retention and growth targets by mastering customer goals, needs and ecosystem to help identify new upsell and cross-sell opportunities
Contribute to Akeneo's customer success framework for customer lifecycle management, developing strong client relationships, monitoring customer health, and creating tangible benefits and value for customers
Collaborate with Forward Deployed Engineers and Solution Integrators to ensure a successful deployment of Akeneo
Lead customer workshops, leverage your industry and knowledge to make proactive recommendations and help customer optimize their use of our solutions

What we offer

Flexible working hours
hybrid setup allowing 3-4 days working from home and option to Work from Anywhere for up to 30 days per year
Italy: Enjoy 25 days of annual leave
France: Enjoy 34 days of annual leave and RTTs
Home Office & Commuter Benefits: Enjoy a €500 budget to enhance your home office
50% discount on the public transportation pass of your choice or a €45/month Sustainable Transportation Allowance to support eco-friendly commuting
Meal vouchers (France only): Get your 50% employer-funded Swile card and benefit from €9,5 worth of meal vouchers per working day
Generous Parental Leave: Italy: Benefit from 5 months of paid maternity leave, 2 weeks + 10 days of paid leave for the second parent
France: Benefit from 16 weeks of paid maternity leave, 4 weeks of paid leave for the second parent
A gradual return to work program is also available

Fulltime

Enterprise Customer Success Manager

As an Enterprise Customer Success Manager at CyberArk, you will use your skillse...

Location

Netherlands , Nieuw-Amsterdam

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

3+ years in a Customer Success, Sales Engineer, Account Management, or similar role
Excellent communication and interpersonal skills
ability to build relationships at multiple levels and to work cross the organization to deliver best results for customers and CyberArk
Experience working with large enterprise customers (Executive level, CXO)
Experience building and maintaining relationships, with a goal to mitigate customer churn and drive successful and renewals
Knowledge of enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations
Strong experience with Windows/Active Directory administration, knowledge of UNIX/Linux, databases
Cloud technologies such as AWS, Azure, GCP a plus
Installing and support enterprise software on Windows and UNIX platforms
An understanding of security concepts and the development of security roles within organizations

Job Responsibility

Establish a trusted adviser relationship with your customers and drive key relationships
Understand CyberArk products, their features, functions and understand how they can be used to address customers security concerns
Work closely with the customer to create, define and review success criteria
Conduct Quarterly business reviews to ensure successful outcomes are being achieved from CyberArk solutions
Monitor customer support tickets to ensure SLAs are met
Track product adoption to ensure high retention rates
Define success plan for at-risk customers and execute in collaboration with functional team
Work closely with sales team on contract renewal, upsell, and cross-sell opportunities
Ability to manage complex customer relationships that may extend across multiple products and regions

What we offer

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed
Palo Alto Networks is an equal opportunity employer
We are committed to providing reasonable accommodations for all qualified individuals with a disability

Fulltime

Enterprise Customer Success Manager

As an Enterprise Customer Success Manager at CyberArk, you will leverage your ex...

Location

Netherlands , Amsterdam

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

5+ years in a Customer Success, Sales Engineer, Account Management, or similar client-facing role
Proven ability to work with large enterprise customers and build strong relationships across all stakeholder levels, including Executive and CXO leadership
A focus on mitigating customer churn and driving positive Net Recurring Revenue (NRR)
Strong understanding of security concepts/frameworks and the development of security roles within organizations
In-depth knowledge of enterprise Directory services (e.g., Active Directory, LDAP, Azure) and associated support/security operations
Strong experience with Windows/Active Directory administration, as well as knowledge of UNIX/Linux and databases
Knowledge of cloud technologies such as AWS, Azure, and GCP is a plus
Knowledge of scripting, development, and DevOps principles is highly desirable
Experience installing and supporting enterprise software on both Windows and UNIX platforms
IT Security certifications are a plus

Job Responsibility

Establish and nurture trusted advisor relationships with customers and partners, driving key collaborative engagements
Serve as the primary point of contact for complex customer relationships, potentially spanning multiple products and geographic regions
Collaborate with the customer to define, create, and periodically review the criteria for success
Conduct quarterly business reviews (QBRs) to ensure customers are successfully achieving desired outcomes from their CyberArk solutions
Maintain a deep understanding of CyberArk products, including their features and functionality, and effectively communicate how they address customer security requirements
Monitor and track product adoption rates to ensure high customer retention
Develop and implement success plans, in collaboration with functional teams, for both increasing customer adoption and mitigating risk for 'at-risk' accounts
Work closely with the sales team to manage contract renewals, identify upsell opportunities, and pursue cross-sell opportunities
Monitor customer support tickets to ensure adherence to agreed-upon Service Level Agreements (SLAs)

Fulltime

Enterprise Customer Success Manager

As an Enterprise Customer Success Manager at CyberArk, you will use your skillse...

Location

Germany , Berlin

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

3+ years in a Customer Success, Sales Engineer, Account Management, or similar role
Excellent communication and interpersonal skills
ability to build relationships at multiple levels and to work cross the organization to deliver best results for customers and CyberArk
Experience working with large enterprise customers (Executive level, CXO)
Experience building and maintaining relationships, with a goal to mitigate customer churn and drive successful and renewals
Knowledge of enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations
Strong experience with Windows/Active Directory administration, knowledge of UNIX/Linux, databases
Scripting, development, DevOps highly desirable
Cloud technologies such as AWS, Azure, GCP a plus
Installing and support enterprise software on Windows and UNIX platforms

Job Responsibility

Establish a trusted adviser relationship with your customers and drive key relationships
Understand CyberArk products, their features, functions and understand how they can be used to address customers security concerns
Work closely with the customer to create, define and review success criteria
Conduct Quarterly business reviews to ensure successful outcomes are being achieved from CyberArk solutions
Monitor customer support tickets to ensure SLAs are met
Track product adoption to ensure high retention rates
Define success plan for at-risk customers and execute in collaboration with functional team
Work closely with sales team on contract renewal, upsell, and cross-sell opportunities
Ability to manage complex customer relationships that may extend across multiple products and regions

Fulltime

Enterprise Customer Success Manager

We are looking for an Enterprise Customer Success Manager who will partner with ...

Location

United Kingdom , London

Salary:

Not provided

Global-e

Expiration Date

Until further notice

Requirements

At least 3+ years experience in an Account Management or Customer Success Manager role
Prior B2B experience in a software, logistics or SaaS company preferred
Proven ability to manage multiple projects at a time
Experience in generating revenue by expanding on an existing book-of-business
Experience in delivering client-focused solutions based on customer needs
Strong analytical skills with the ability to present data and trends to internal and external clients
Excellent verbal and written English communications skills
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
Excellent listening, negotiation and presentation skills
BA/BS degree or equivalent preferable

Job Responsibility

Operate as the lead point of contact for all clients’, liaising with the relevant teams at Global-e to ensure a quick and swift process
Develop a trusted advisor relationship with key accounts, mainly with C-levels
Generate revenue though up-selling and cross-selling existing accounts
Proactively identify expansion opportunities in addition to any red flags
Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs
Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices
Build and maintain strong and long-lasting client relationships.

Fulltime

Enterprise Customer Success Manager

As an Enterprise Customer Success Manager at CyberArk, you will use your skillse...

Location

Germany , Berlin

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

3+ years in a Customer Success, Sales Engineer, Account Management, or similar role
Excellent communication and interpersonal skills
Experience working with large enterprise customers (Executive level, CXO)
Experience building and maintaining relationships, with a goal to mitigate customer churn and drive successful and renewals
Knowledge of enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations
Strong experience with Windows/Active Directory administration, knowledge of UNIX/Linux, databases
Scripting, development, DevOps highly desirable
Cloud technologies such as AWS, Azure, GCP a plus
Installing and support enterprise software on Windows and UNIX platforms
An understanding of security concepts and the development of security roles within organizations

Job Responsibility

Establish a trusted adviser relationship with your customers and drive key relationships
Understand CyberArk products, their features, functions and understand how they can be used to address customers security concerns
Work closely with the customer to create, define and review success criteria
Conduct Quarterly business reviews to ensure successful outcomes are being achieved from CyberArk solutions
Monitor customer support tickets to ensure SLAs are met
Track product adoption to ensure high retention rates
Define success plan for at-risk customers and execute in collaboration with functional team
Work closely with sales team on contract renewal, upsell, and cross-sell opportunities
Ability to manage complex customer relationships that may extend across multiple products and regions

Enterprise Customer Success Manager

Global-e (Nasdaq: GLBE) is the world's leading platform to enable and accelerate...

Location

Salary:

Not provided

Global-e

Expiration Date

Until further notice

Requirements

Written and verbal fluency in English and Italian (fluency in any additional languages is desirable)
At least 2+ years experience in an Account Management or Customer Success Manager role
Prior B2B experience in a software, logistics or SaaS company preferred
Proven ability to manage multiple projects at a time
Experience in generating revenue by expanding on an existing book-of-business
Experience in delivering client-focused solutions based on customer needs
Strong analytical skills with the ability to present data and trends to internal and external clients
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
Excellent listening, negotiation and presentation skills
BA/BS degree or equivalent preferable

Job Responsibility

Operate as the lead point of contact for all clients, liaising with the relevant teams at Global-e to ensure a quick and swift process
Develop a trusted advisor relationship with key accounts, mainly with C-levels
Generate revenue though up-selling and cross-selling existing accounts
Proactively identify expansion opportunities in addition to any red flags
Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs
Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices
Build and maintain strong and long-lasting client relationships

Fulltime

Enterprise Customer Success Manager

We are looking for a Senior Enterprise Customer Success Manager who will partner...

Location

France , Paris

Salary:

Not provided

Global-e

Expiration Date

Until further notice

Requirements

Fluency in French and English – is a must
Prior B2B experience in a software, logistics or SaaS company preferred
Proven ability to manage multiple projects at a time
Experience in generating revenue by expanding on an existing book-of-business
Experience in delivering client-focused solutions based on customer needs
Strong analytical skills with the ability to present data and trends to internal and external clients
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
Excellent listening, negotiation and presentation skills
Masters degree or equivalent preferable

Job Responsibility

Operate as the lead point of contact for all clients’, liaising with the relevant teams at Global-e to ensure a quick and swift process
Develop a trusted advisor relationship with key accounts, mainly with C-levels
Generate revenue though up-selling and cross-selling existing accounts
Proactively identify expansion opportunities in addition to any red flags
Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs
Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices
Build and maintain strong and long-lasting client relationships

What we offer

Hybrid position with the opportunity to work 2 days remotely
Located in the heart of Paris
Annual Classpass subscription
Competitive compensation package
Option to travel to London to visit the UK team

Select Country

Enterprise Customer Success Manager

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Enterprise Customer Success Manager

Enterprise Customer Success Manager

Enterprise Customer Success Manager

Enterprise Customer Success Manager

Enterprise Customer Success Manager

Enterprise Customer Success Manager

Enterprise Customer Success Manager

Enterprise Customer Success Manager

Enterprise Customer Success Manager

Our AI answers in your language