Enterprise Customer Success Manager Job at Global-e

Enterprise Customer Success Manager

Global-e

Location:

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Global-e (Nasdaq: GLBE) is the world's leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. Founded in 2013 and operating from several offices worldwide, Global-e is the chosen partner of hundreds of global retailers and brands, including Hugo Boss, Marc Jacobs, Etam, M&S, Montblanc, Forever 21, Versace, Iconic and more. We are looking for a Customer Success Manager (CSM) who will partner with Global-e and ensure the long-term success of our Enterprise clients in the EU.

Job Responsibility:

Operate as the lead point of contact for all clients, liaising with the relevant teams at Global-e to ensure a quick and swift process
Develop a trusted advisor relationship with key accounts, mainly with C-levels
Generate revenue though up-selling and cross-selling existing accounts
Proactively identify expansion opportunities in addition to any red flags
Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs
Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices
Build and maintain strong and long-lasting client relationships

Requirements:

Written and verbal fluency in English and Italian (fluency in any additional languages is desirable)
At least 2+ years experience in an Account Management or Customer Success Manager role
Prior B2B experience in a software, logistics or SaaS company preferred
Proven ability to manage multiple projects at a time
Experience in generating revenue by expanding on an existing book-of-business
Experience in delivering client-focused solutions based on customer needs
Strong analytical skills with the ability to present data and trends to internal and external clients
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
Excellent listening, negotiation and presentation skills
BA/BS degree or equivalent preferable
flexibility is required and we may need you to work out of office hours when necessary

Nice to have:

Prior B2B experience in a software, logistics or SaaS company preferred
BA/BS degree or equivalent preferable
fluency in any additional languages is desirable

Additional Information:

Job Posted:
May 15, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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