Enterprise Customer Success Manager Job at Navan (Berlin)

New

Customer Implementation Manager - Enterprise

As a Professional Services Manager II at Axon Enterprise, you will be a key play...

Location

United States , Boston

Salary:

75525.00 - 120840.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

BS/BA or equivalent knowledge and experience
Extensive experience in project management, including coordination and resource tracking
Experience implementing and/or leading an Axon body-worn camera program
Understanding of software and hardware implementation, particularly in SaaS environments
Proficiency in Smartsheets or similar project management tools
In-depth knowledge of Axon products and digital evidence management systems is preferred
Experience working with corporate, retail, and security-based organizations
Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
Ability to work independently and take ownership of projects while effectively collaborating across various teams
Willingness to travel throughout North America, with potential for international travel

Job Responsibility

Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

New

Senior Customer Success Manager- Enterprise

Atlassian Enterprise Customer Success Managers (CSMs) help customers realize the...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

5-8 years in Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio
Experience establishing yourself as a trusted advisor with customer partners to guide outcomes
Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified
Understanding of common Jira and Confluence end-user use cases and ways of working, with an ability to demonstrate those use cases, and understanding of configuration trade-offs
Experience making customers feel valued through quality service internally across product, sales, support and marketing to facilitate a seamless customer experience
Experience balancing a book of business in a customer-facing environment
Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau

Job Responsibility

Develop a trusted advisor relationship with customers from C-Suite, to executives and global teams helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
Collaborate with the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions
Manage post-sales activity for your customers through relationship-building, product expertise and execution
Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements
Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions
Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your seasoned account team and in particular the Account Associate
Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers

What we offer

health and wellbeing resources
paid volunteer days

New

Customer Success Manager

As EZRA continues to grow, so does our mission to be in front of more organizati...

Location

Canada , Toronto

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

3+ years of experience in Customer Success or a related corporate role, with demonstrated project management capability across complex client engagements
Proven ability to operate in high-growth or start-up environments, with experience navigating ambiguity and shifting priorities
Strong analytical and problem-solving skills, with a track record of independently identifying challenges and implementing effective solutions
Experience influencing cross-functional stakeholders and driving alignment without direct authority, including challenging existing processes when needed
Proficient in MS Office Suite, with working knowledge of marketing and sales messaging principles and a strong focus on understanding client and participant needs

Job Responsibility

Lead end-to-end delivery of client programs for a portfolio of Enterprise accounts, acting as the primary point of contact from post-sale through completion, including non-program workstreams
Build and maintain strong relationships with key client stakeholders, ensuring high satisfaction, engagement, and alignment to client objectives
Collaborate cross-functionally with internal teams (e.g., Sales, Solutions, Coaching Services, Tech, Product, Finance) to ensure seamless execution and drive overall account growth
Provide actionable insights and reporting, aligning with client goals and partnering with Sales to deliver impactful business reviews and surface opportunities
Manage revenue operations, including tracking prepay balances, coordinating billing and invoicing, and maintaining data hygiene for accurate forecasting and revenue recognition

What we offer

Your Own World-Class Coach to help you grow personally and professionally
Coaching for Friends and Family because coaching is a gift worth passing on
Charity Days to support causes close to your heart
Learning Budget to fuel your curiosity
Weekly Wellbeing Hour just for you
Regional benefits - Health Insurance, Registered Retirement Savings Plan, Health and fitness reimbursement plan, Supplementary health plan
A welcoming place to do your best work. Comfortable, collaborative and inclusive… and dog-friendly too

Fulltime

New

Senior Program Manager, Digital Customer Success

The Senior Program Manager, Digital Customer Success will join our rapidly growi...

Location

United States , San Francisco

Salary:

153000.00 - 182750.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

8+ years of experience in Customer Experience, Customer Success, Success/Sales/ Market Ops, or Support in B2B SaaS companies
3+ years of experience in a customer facing role, ideally quota carrying, such as sales, success, solutions engineering, or paid support
3+ years of experience building digital first, multi-channel customer engagement programs with a proven track record of improved activations, adoption and customer retention
Experience working with GTM field teams and designing “signals”/escalation points for low touch or high touch human engagement
Ability to run complex, simultaneous, cross-functional initiatives
Ability to convert a futuristic vision into strategically executable projects and tactical action plans with measurable results
Experience leveraging customer and user engagement platforms like (Intercom, CSPs, Pendo, Groove, Marketo, etc.)
Strong analytical and program management skills with an aptitude for working with data
Expertise identifying trends through data analysis and turning insights into actionable outcomes
Experience with Tableau, Looker, Power BI

Job Responsibility

Responsible for the success and retention of our Digital segment of customers - tracking towards GRR and other product adoption goals
Inspect the segment, identify/evaluate trends, propose and build out solutions, all with the goal of influencing customer retention and product adoption
Leverage our tech stack & data insights to build personalized, targeted, omni-channel experiences that support customers throughout their journey and drive towards their desired business outcomes
Leverage data and customer research insights to identify and build “signals”/key points of friction or opportunity where it would be valuable to have an entry point to a low touch or high touch motion
Gain a deep understanding of our customers using research, interviews and data analysis to improve their experience and remove points of friction
Collaborate and align cross-functionally to develop innovative and creative ways of engaging with our customers across multiple channels and surfaces - email, in-product, webinars, Academy, community, etc
Collaborate with customer lifecycle marketing, growth, and other key experience teams to build out a holistic customer experience
Work with our Scaled & High Touch partners to bring digital engagements to their customers, optimizing coverage across their books of business
Inform our Customer Education Content roadmap and collaborate with our learning experience designers to create new content for customers
Collaborate with our other key programs such as voice of customer, enterprise community, and scale community

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family
All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs)

Fulltime

New

Senior Program Manager, Digital Customer Success

The Senior Program Manager, Digital Customer Success will join our rapidly growi...

Location

United States , Chicago

Salary:

137700.00 - 164475.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

8+ years of experience in Customer Experience, Customer Success, Success/Sales/ Market Ops, or Support in B2B SaaS companies
3+ years of experience in a customer facing role, ideally quota carrying, such as sales, success, solutions engineering, or paid support
3+ years of experience building digital first, multi-channel customer engagement programs with a proven track record of improved activations, adoption and customer retention
Experience working with GTM field teams and designing “signals”/escalation points for low touch or high touch human engagement
Ability to run complex, simultaneous, cross-functional initiatives
Ability to convert a futuristic vision into strategically executable projects and tactical action plans with measurable results
Experience leveraging customer and user engagement platforms like (Intercom, CSPs, Pendo, Groove, Marketo, etc.)
Strong analytical and program management skills with an aptitude for working with data
Expertise identifying trends through data analysis and turning insights into actionable outcomes
Experience with Tableau, Looker, Power BI

Job Responsibility

Responsible for the success and retention of our Digital segment of customers - tracking towards GRR and other product adoption goals
Inspecting the segment, identifying/evaluating trends, proposing and building out solutions, all with the goal of influencing customer retention and product adoption
Leveraging our tech stack & data insights to build personalized, targeted, omni-channel experiences that support customers throughout their journey and drive towards their desired business outcomes
Leveraging data and customer research insights to identify and build “signals”/key points of friction or opportunity where it would be valuable to have an entry point to a low touch or high touch motion
Gaining a deep understanding of our customers using research, interviews and data analysis to improve their experience and remove points of friction
Collaborating and aligning cross-functionally to develop innovative and creative ways of engaging with our customers across multiple channels and surfaces - email, in-product, webinars, Academy, community, etc
Collaborating with customer lifecycle marketing, growth, and other key experience teams to build out a holistic customer experience
Working with our Scaled & High Touch partners to bring digital engagements to their customers, optimizing coverage across their books of business
Informing our Customer Education Content roadmap and collaborating with our learning experience designers to create new content for customers
Collaborating with our other key programs such as voice of customer, enterprise community, and scale community

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

New

Senior Customer Success Manager

As a Strategic CSM, you’ll partner with our largest and most complex customers t...

Location

United States , Chicago

Salary:

162000.00 - 193500.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

4-7 years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles
Experience with business process mapping, requirements analysis, and solution design
Strong technical acumen and passion for AI/agent-building (coding not required)
Ability to simplify and communicate complex problems clearly across audiences
Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact
Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers
Self-motivated, adaptable, and curious team player with a high level of self-efficacy
Proof of eligibility to work in the United States is required

Job Responsibility

Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors)
Facilitate requirements gathering and process mapping for standard operating procedures
document in clear, precise, and actionable terms
Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy
Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities
Maintain deep product knowledge of Fin’s fast-expanding capabilities
remain market aware of the fast evolving AI-agent industry
Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer
Prioritize competing demands to drive the highest-value outcomes across your customer portfolio
Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family

Fulltime

New

Senior Customer Success Manager

As a Strategic CSM, you’ll partner with our largest and most complex customers t...

Location

United States , San Francisco

Salary:

180000.00 - 215000.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

4-7 years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles
Experience with business process mapping, requirements analysis, and solution design
Strong technical acumen and passion for AI/agent-building (coding not required)
Ability to simplify and communicate complex problems clearly across audiences
Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact
Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers
Self-motivated, adaptable, and curious team player with a high level of self-efficacy
Proof of eligibility to work in the United States is required
Portuguese Speaker

Job Responsibility

Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors)
Facilitate requirements gathering and process mapping for standard operating procedures
document in clear, precise, and actionable terms
Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy
Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities
Maintain deep product knowledge of Fin’s fast-expanding capabilities
remain market aware of the fast evolving AI-agent industry
Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer
Prioritize competing demands to drive the highest-value outcomes across your customer portfolio
Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
Corporate bonus program or a sales incentive
Stock in the form of Restricted Stock Units (RSUs)

Fulltime

New

Customer Success Manager, High Touch

Intercom CSMs work with thousands of exciting customers from a variety of indust...

Location

Ireland , Dublin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

5+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization
Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams
Experience establishing yourself as a trusted advisor with customer partners to guide outcomes
Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified
Ability to understand and communicate complex problems clearly and concisely to different audiences
Self-motivating and entrepreneurial team player
Experience building lasting relationships with customers and colleagues
Experience setting up and using SaaS Communication Products

Job Responsibility

Develop a trusted advisor relationship with customers at the C-suite and executive level, driving success with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
Guide the customer and Intercom account teams (Sales, Partners, Solution Engineers) to develop customer Success Plans, including QBRs, Executive Business Reviews, and strategic planning sessions, and Churn Mitigation Plans when necessary
Be an expert and advisor, while maintaining an understanding and expertise of Intercom products and solutions, to drive our customer’s ability to successfully adopt the most relevant features for their specific requirements
Engage with your customers to unlock early and sustained product adoption and success with Intercom Solutions
Develop and execute adoption strategies targeting high value accounts for our AI products, driving change management, and ensuring fulfillment of intercom packages
Reduce churn and contraction through early risk identification, intervention, escalation, and mitigation in partnership with your account team
Be a customer support industry and AI thought leader with your customers, while sharing and scaling those insights to the benefit of the Solutions team
Be the Voice of the Customer to provide internal feedback on how Intercom can better serve our core customers

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Open vacation policy and flexible holidays so you can take time off when you need it
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

Enterprise Customer Success Manager

Navan

Location:
Germany , Berlin

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 02, 2026

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