Enterprise Customer Success Manager Jobs

Cresta

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

110000.00 - 145000.00 USD / Year

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Job Description:

As a Customer Success Manager at Cresta, you will play a pivotal role in ensuring our customers' success and driving business growth. You will foster strong customer relationships, play a major role in retention and expansion, and be an advocate for our customers internally to influence roadmap and process improvements.

Job Responsibility:

Enterprise Portfolio Management: Oversee a portfolio of approximately 10-15 enterprise clients
Customer Relationship Management: Foster deep and strategic relationships with our customers
Customer Journey Optimization: Continuously analyze and improve the customer journey
Renewal and Expansion: Drive renewal and expansion efforts
Metrics and KPIs: Track and be driven by broader Customer Success team KPIs including NRR and GRR
Data-Driven Decision Making: Leverage data and analytics to inform decision-making
Collaboration: Collaborate closely with sales, marketing, product, and engineering teams
Account Management: Lead project and stakeholder management efforts
Be a Builder: Build and configure the Cresta product for customers

Requirements:

Being a fantastic written and verbal communicator
Ability to manage complex internal and external processes
Autonomy and Scalability
Go-To-Market Experience
Travel & Customer Engagement: Willingness to travel (~25%) and be willing to be on frequent video calls with customers in EST - PST time zones

What we offer:

We offer Cresta employees a variety of medical, dental, and vision plans
Paid parental leave
Monthly Health & Wellness allowance
Work from home office stipend
Lunch reimbursement for in-office employees
PTO: Flexible
Equity
Comprehensive benefits package

Additional Information:

Job Posted:
December 07, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Enterprise Customer Success Manager