Enterprise Customer Success Manager Job at MaintainX

Enterprise Customer Success Manager

MaintainX

Location:
Canada; United States of America

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Enterprise Customer Success Manager will be responsible for driving customer success and retention for our enterprise segment. In this role, you will work closely with our Account Directors and customer support teams to build strong relationships with customers, understand their needs and help them achieve their goals using our software products. You will be one of the primary contacts for our largest and most complex customers, helping them onboard and adopt our products, providing training and support, and ensuring their ongoing satisfaction.

Job Responsibility:

Develop and maintain strong relationships with customers, becoming a trusted advisor and advocate for their success
Collaborate with sales and customer support teams to identify opportunities for upsell and cross-sell
Conduct product demonstrations, training sessions and webinars to ensure customers are fully onboarded and able to use our products effectively
Monitor product usage and key performance indicators and perform Quarterly Business Reviews with leadership staff and champions
Resolve customer issues and concerns, working closely with internal teams to ensure timely resolution
Mitigate churn by proactively identifying lagging facilities within an enterprise organization and presenting strategies to improve their product adoption and overall value
Leverage behavioural data to segment your book of business and develop communication strategies driving the greatest impact at scale

Requirements:

2+ years of experience in Customer Success in B2B SaaS/Software managing an Enterprise book of business
5+ years of experience in customer facing roles, preferably in a software company
Experience managing enterprise accounts with multiple stakeholders, departments, and implementation cycles
Proven track record of driving customer success and retention
Strong communication and interpersonal skills, with the ability to build rapport and trust with customers
Experience conducting product demonstrations and training sessions
Analytical mindset with experience using data to drive decisions and improve customer success
Comfortable working in a fast-paced, dynamic environment

What we offer:

Competitive salary and meaningful equity opportunities
Healthcare, dental, and vision coverage
401(k) / RRSP enrollment program
Take what you need PTO
A Work Culture where: You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist
We believe in meritocracy, where ideas and effort are publicly celebrated

Additional Information:

Job Posted:
February 18, 2026

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