Enterprise Customer Success Manager Jobs

Enterprise Customer Success Manager

Optimove

Location:
United Kingdom, London

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Optimove’s Enterprise Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMO’s, CRM Leads, project managers and software developers to deliver outstanding results. Dedicated to unlocking value for our clients and enabling them to achieve success and satisfaction, our CSMs serves as the main point of contact with our valued customers. This role requires highly effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team. The position brings with it an excellent opportunity to learn and grow within a lively and challenging environment.

Job Responsibility:

Own overall client relationship, enabling them to unlock value from their partnership with Optimove
Establish a trusted and strategic relationship with each assigned client
Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients
Be the customer’s advocate internally by communicating requests and issues across departments
Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform
Communicate major product updates and releases ensuring clients enact changes

Requirements:

Bachelor’s degree
1-4 years of experience in relevant roles, ideally from software companies
Extremely strong presentation and communication skills
Proactive, highly organized, with the ability to manage multiple tasks
A true value-enabler who relishes helping clients achieve their business goals
Fast learner who can understand and articulate technology at any level
Rich and effective interpersonal skills
Strong analytical skills
Growth mindset – always pushing yourself out of your comfort zone
Excellent computer skills, including Excel
Experience in technology-related fields, preferably web-based software
Must be eligible to work in the UK – we are unable to provide sponsorship at this time

Additional Information:

Job Posted:
December 11, 2025

Work Type:

Hybrid work

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