Enterprise Customer Success Manager Jobs

Findigs

Location:
United States, New York

Category:
Customer Service

Contract Type:
Not provided

Salary:

145000.00 - 175000.00 USD / Year

Save Job

Apply Position

Job Description:

We are looking for an experienced Enterprise Customer Success Manager to serve as a strategic partner to our largest and most complex clients, while also supporting key mid-market accounts. This person will own the post-sale lifecycle for a portfolio of enterprise accounts, focusing on driving platform adoption, demonstrating value, and fostering long-term partnerships. The ideal candidate is a strategic problem-solver, a skilled relationship builder, and is comfortable navigating the complexities of large organizations. A high degree of ownership, a proactive approach, and the ability to influence key stakeholders are crucial. Fundamentally, this role is about building deep relationships and championing the success of our most strategic customers.

Job Responsibility:

Serve as a strategic advisor and primary point of contact for a portfolio of enterprise and key mid-market clients, ensuring they achieve their business outcomes using the Findigs platform
Develop and execute strategic account plans that drive platform adoption, retention, and expansion opportunities within your portfolio
Lead executive business reviews (EBRs) and quarterly business reviews (QBRs) with key client stakeholders to report on value, share insights, and align on future goals
Proactively monitor account health and product usage to identify and mitigate risks, while also uncovering opportunities for growth and expansion
Partner with Sales and Implementations to facilitate seamless handoffs from the sales cycle and collaborate on renewal and expansion strategies
Act as the voice of the customer, translating complex client feedback and requirements into actionable insights for our Product and Engineering teams
Contribute to scaling and refining our customer success practice by helping define playbooks, processes, and best practices for our enterprise segment
Navigate and resolve complex client escalations with a sense of urgency, collaborating with internal teams to ensure timely and effective resolution
Mentor and guide members of the Customer Success team, sharing your expertise in enterprise account management

Requirements:

7+ years of experience in a customer-facing role, with a strong focus on managing a portfolio of large, complex enterprise accounts in a B2B SaaS environment
Proven ability to build and maintain strategic relationships with senior executives and key stakeholders. A track record of driving product adoption, managing renewals, and identifying expansion opportunities within a client base
Exceptional presentation skills with the ability to communicate complex concepts clearly and concisely to diverse audiences
Deep understanding of customer success principles, methodologies, and best practices
Experience with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight)
Strong analytical and problem-solving skills with the ability to navigate ambiguous, complex client situations
Willingness to embrace the unstructured, fast-paced environment of a high-growth startup
Strong communication skills including the ability to translate complex technical issues

Nice to have:

Prior startup experience
Experience in Proptech or Fintech

What we offer:

Competitive OTE + Pre-IPO equity
Flexible Paid Time Off (PTO) policy
Company holidays
Health benefits
401(k) matching up to 4%
Monthly gym stipend
Lunch provided every day

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Enterprise Customer Success Manager