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Enterprise Customer Success Manager

MoeGo

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Location:
United States

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking Senior Enterprise Customer Success Managers to own and grow MoeGo’s most strategic and complex enterprise relationships. These customers operate multi-location businesses across grooming, daycare, and boarding verticals, and require both executive-level partnership and operational-level execution. This role is ideal for someone who can confidently engage executive stakeholders (C-suite, VPs, Directors) on business impact while also partnering with operations leaders to ensure adoption, performance, and measurable value realization across locations. You will be part of the team defining how MoeGo delivers success at scale for the enterprise segment.

Job Responsibility:

  • Build and maintain strategic relationships with executive stakeholders (Owners, COOs, Directors of Operations)
  • Lead Executive Business Reviews (EBRs) that connect MoeGo’s platform performance to the customer’s KPIs (revenue growth, operational efficiency, labor utilization)
  • Develop and execute joint success plans aligned with customer business priorities
  • Serve as a trusted advisor on operational excellence and business transformation
  • Partner closely with operations leaders and regional managers to drive consistent adoption across stores
  • Conduct Quarterly Operational Reviews (QORs) to ensure execution, surface blockers, and define improvement actions
  • Collaborate cross-functionally with Product, Implementation, Fintech Ops, and Support to close the loop on operational feedback and product improvement
  • Quantify and communicate value realized (GMV growth, cost savings, efficiency gains, improved employee utilization)
  • Identify opportunities for product expansion across MoeGo Payments, CRM, and Accounting
  • Partner with Sales on renewal and expansion strategies
  • Contribute to MoeGo’s enterprise playbook, refining QBR templates, health scoring frameworks, and value reporting processes
  • Act as a voice of the customer internally — advocating for enterprise needs with data-driven insights
  • Help mentor and guide junior CSMs as MoeGo’s enterprise success organization scales

Requirements:

  • 7+ years in Customer Success, Strategic Account Management, or Enterprise Consulting
  • Proven success managing multi-location enterprise portfolios with multiple stakeholder layers
  • Demonstrated ability to drive adoption, retention, and expansion across complex SaaS environments
  • Experience running ROI-based executive reviews and operational cadence meetings

Nice to have:

  • Strong understanding of operational workflows in POS, payments, CRM, or scheduling systems
  • Comfortable working in a fast-paced, evolving startup environment
What we offer:
  • competitive compensation package (base salary, performance bonus, and benefits)
  • flexible benefit plans to employees and their family members at no cost to the employees
  • 401(k) matching

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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