Enterprise Customer Engagement Manager Job at Built In (Chicago)

SAP Basis- Customer Engagement Manager

This role is responsible for E2E customer engagement and delivery of contractual...

Location

Romania , Cluj

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum 5-10 years of experience as SAP technical consultant with 2+ years in customer facing role (consulting, IT support, IT services etc.)
Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making
Strong knowledge of IT Service Management, SAP Basis and SAP Application
Hands on experience with SAP Basis activities, SAP release upgrades and infrastructure updates for cloud customers
Good understanding of SAP Enterprise Cloud Services operations infrastructure, processes and automation tools like SPC, TIC etc. is a plus
Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus
Cloud architecture and IT technical infrastructure know-how
Technical and application expertise for different cloud solutions (min. HEC & S/4HANA)
Understanding of escalation handling and procedures

Job Responsibility

Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
Initiates digital service kick off for customers
Ensures periodic service reviews to track the service quality across a range of customers
Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
Supports in de-escalations of critical customer situations
Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
Executes technical feasibility studies / solution reviews (if applicable)
Contributes to customer release and maintenance activities
Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement

What we offer

New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
Pick your working style: choose from Remote, Hybrid or Office work opportunities
Early bird or night owl? Our projects have different working hours to suit your needs
Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
We want you to stay healthy! Enjoy our Private Health Insurance – it's custom-made for you
A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
Make the most of our epic parties or themed events – they're lovingly designed for our people and their families

Fulltime

Digital Customer Engagement Manager

The digital Customer Engagement Manager (dCEM) is responsible for E2E customer e...

Location

India , Hyderabad

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Engineering graduate
Minimum 4+ years of overall work experience
Minimum 3 years of customer facing experience
Minimum 3 years of technical experience
Expertise in SAP S/4HANA

Job Responsibility

Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
Initiates digital service kick off for customers
Ensures periodic service reviews to track the service quality across a range of customers
Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
Supports in de-escalations of critical customer situations
Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
Executes technical feasibility studies / solution reviews (if applicable)
Contributes to customer release and maintenance activities
Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement

Customer Engagement Manager

We are looking for an experienced Customer Engagement Manager to join our team. ...

Location

Ukraine

Salary:

Not provided

N-iX

Expiration Date

Until further notice

Requirements

Has at least 4-5 years of experience in Business Development in the same industry, preferably from larger companies
Experience in Delivery projects is a plus (Management, Engineering, QA)
M.S./M.A. degree
English - advanced
German, or other foreign language will be a plus
Lead qualification and business needs understanding of the client
Sales process management, including internal and external stakeholders management
Sales documentation preparation, with availability to address customer need up to the point within predefined sales strategy and business model
Sales strategy development and implementation within a joint presales team
Company presentation from the perspective of expertise, portfolio and delivery capabilities

Job Responsibility

Coordination of the overall pre- process, from initial contact of warm potential customer until contract execution stage
Effective work with assigned pipeline of potential requests, evaluating the most prospective opportunities, develop and implement strategies to convert them into business
Prepare -related documentation and artifacts as part of client's offering (proposals, commercial offers, RFI/RFP, tender documentation, targeted presentations etc. necessary to convert an enterprise-size client)
Keeping an accurate database of developed artifacts and maintain proper and systematic CRM records (Salesforce)
Tight cooperation with internal company units/stakeholders and following established processes to ensure the smooth project sales and kick-off
Acting in compliance to all Company Policies & Procedures

What we offer

Flexible working format - remote, office-based or flexible
A competitive salary and good compensation package
Personalized career growth
Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
Active tech communities with regular knowledge sharing
Education reimbursement
Memorable anniversary presents
Corporate events and team buildings
Other location-specific benefits

Fulltime

New

Enterprise Customer Success Manager

The Enterprise Customer Success Manager is a key role within the Customer Experi...

Location

France; Italy , Paris; Nantes; Milan

Salary:

Not provided

Akeneo

Expiration Date

Until further notice

Requirements

You speak Italian and English fluently
Spanish would be a plus
You have a solid background in customer success or project management within the SaaS industry preferably in product data management
You are an expert in developing and executing customer success plans, including implementation, risk management, health monitoring, adoption and digital transformation
You have experience creating lasting, trusted relationships with customer contacts in different roles up to the C-level
You have a strong track record in managing high-value customer accounts, driving retention, and achieving growth targets

Job Responsibility

Build strong relationships with our partner ecosystem, and key contacts at customer accounts, including C-level executives (across both the business and IT), turning them into active brand advocates through reference calls, public speaking engagements, and joint customer stories
Drive adoption of our software and AI integrations and identify opportunities for expansion
Create prescriptive and customised success plans to help customers define, measure, and achieve business outcomes using Akeneo's solutions
Engage with customers in insightful ways, including delivering personalised, action-focused business reviews and presenting customer stories
Understand the signs of risk and proactively identify it. Capable of devising strategies to mitigate risk and executing defined action plans
Achieve retention and growth targets by mastering customer goals, needs and ecosystem to help identify new upsell and cross-sell opportunities
Contribute to Akeneo's customer success framework for customer lifecycle management, developing strong client relationships, monitoring customer health, and creating tangible benefits and value for customers
Collaborate with Forward Deployed Engineers and Solution Integrators to ensure a successful deployment of Akeneo
Lead customer workshops, leverage your industry and knowledge to make proactive recommendations and help customer optimize their use of our solutions

What we offer

Flexible working hours
hybrid setup allowing 3-4 days working from home and option to Work from Anywhere for up to 30 days per year
Italy: Enjoy 25 days of annual leave
France: Enjoy 34 days of annual leave and RTTs
Home Office & Commuter Benefits: Enjoy a €500 budget to enhance your home office
50% discount on the public transportation pass of your choice or a €45/month Sustainable Transportation Allowance to support eco-friendly commuting
Meal vouchers (France only): Get your 50% employer-funded Swile card and benefit from €9,5 worth of meal vouchers per working day
Generous Parental Leave: Italy: Benefit from 5 months of paid maternity leave, 2 weeks + 10 days of paid leave for the second parent
France: Benefit from 16 weeks of paid maternity leave, 4 weeks of paid leave for the second parent
A gradual return to work program is also available

Fulltime

Enterprise Customer Success Manager

As an Enterprise Customer Success Manager at CyberArk, you will leverage your ex...

Location

Netherlands , Amsterdam

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

5+ years in a Customer Success, Sales Engineer, Account Management, or similar client-facing role
Proven ability to work with large enterprise customers and build strong relationships across all stakeholder levels, including Executive and CXO leadership
A focus on mitigating customer churn and driving positive Net Recurring Revenue (NRR)
Strong understanding of security concepts/frameworks and the development of security roles within organizations
In-depth knowledge of enterprise Directory services (e.g., Active Directory, LDAP, Azure) and associated support/security operations
Strong experience with Windows/Active Directory administration, as well as knowledge of UNIX/Linux and databases
Knowledge of cloud technologies such as AWS, Azure, and GCP is a plus
Knowledge of scripting, development, and DevOps principles is highly desirable
Experience installing and supporting enterprise software on both Windows and UNIX platforms
IT Security certifications are a plus

Job Responsibility

Establish and nurture trusted advisor relationships with customers and partners, driving key collaborative engagements
Serve as the primary point of contact for complex customer relationships, potentially spanning multiple products and geographic regions
Collaborate with the customer to define, create, and periodically review the criteria for success
Conduct quarterly business reviews (QBRs) to ensure customers are successfully achieving desired outcomes from their CyberArk solutions
Maintain a deep understanding of CyberArk products, including their features and functionality, and effectively communicate how they address customer security requirements
Monitor and track product adoption rates to ensure high customer retention
Develop and implement success plans, in collaboration with functional teams, for both increasing customer adoption and mitigating risk for 'at-risk' accounts
Work closely with the sales team to manage contract renewals, identify upsell opportunities, and pursue cross-sell opportunities
Monitor customer support tickets to ensure adherence to agreed-upon Service Level Agreements (SLAs)

Fulltime

Senior Customer Success Manager - Enterprise

The Senior Customer Success Manager - Enterprise drives the success of a large a...

Location

Salary:

70000.00 - 91000.00 EUR / Year

Mews

Expiration Date

Until further notice

Requirements

Located in Spain or France.
Fluency in English and either Spanish or French is required
proficiency in Italian is a plus.
Proven experience in Customer Success Management for large accounts within the SaaS industry.
In-depth understanding of large business operating structures, workflows and personas
Strong stakeholder management skills up to C level, including excellent communication, goal setting and negotiation skills.
Proven experience in tracking and meeting adoption and revenue generation targets
Ability to proactively problem solve, prioritise and innovate within a very fast moving scaleup culture.

Job Responsibility

Owning customer management, with direct responsibility for adoption, expansion, and renewal
Building strong relationships with senior customer stakeholders to drive the success of strategic initiatives across a book of business
Ensuring the realisation of mutual value through structured strategic planning and the delivery of mutually agreed success plans and business reviews
Accurately tracking customer health, satisfaction and commercial opportunities to mitigate risk, identify growth potential, and implement appropriate territory planning approaches for a book of business
Managing contracting for large renewal and growth opportunities, working with the appropriate Mews stakeholders in Sales, Dela Desk and Revenue Operations to ensure deals are set up and managed to maximise upside
Assuring the success of the entire customer journey through partnership with crossfunctional Mews teams for customer marketing, onboarding, technical advisory services, and technical support
Driving long term customer advocacy through representing the voice of the customer within Mews, managing customer engagement with advisory boards or other executive input programs, and securing references for case studies, marketing activities and customer-to-customer

What we offer

Participation in our company share program
Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
Unlimited paid holiday
Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
Relocation options available after 1 year
Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
Flexible, hybrid working options
One-off home office setup budget to make your workspace your own
Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available)

Fulltime

Enterprise Customer Success Manager

As an Enterprise Customer Success Manager, you'll be the heartbeat of our most s...

Location

Australia , Melbourne; Sydney

Salary:

Not provided

FrankieOne

Expiration Date

Until further notice

Requirements

5+ years in a Customer Success or Account Management role within fintech, regtech, or regulated financial services
Deep, working knowledge of the global KYC/KYB/AML and identity vendor landscape, including country-level compliance nuances, data source selection, and how regulated businesses optimise verification across markets (highly desirable)
Direct experience with crypto exchanges, digital asset platforms, neobanks, or payments businesses (highly desirable)
A proven track record of owning and exceeding retention targets across complex, high-value accounts
Confidence engaging and presenting to senior and executive stakeholders across compliance, product, and leadership teams in enterprise fintech organisations
Strong commercial acumen and the ability to navigate complex, multi-stakeholder relationships with confidence
A data-driven mindset with strong analytical skills and an AI-forward approach to problem solving

Job Responsibility

Serve as the primary champion for your customers, building clear value frameworks that demonstrate ROI across onboarding performance, fraud reduction, compliance efficiency, and risk mitigation
Own the post-sales journey from go-live through to long-term value realisation, ensuring customers are continuously deriving measurable outcomes from FrankieOne's platform
Develop a deep understanding of each customer's compliance obligations and technology stack, proactively identifying opportunities to optimise their use of FrankieOne's full platform
Act as a trusted advisor on FrankieOne's offerings and the regulatory environment
Translate customer feedback into actionable internal advocacy
Own and exceed renewal targets by maintaining a proactive, data-informed view of customer health
Lead structured Quarterly Business Reviews with senior stakeholders
Maintain strong executive relationships within your accounts
Proactively identify expansion opportunities across your portfolio
Act as a credible commercial partner in customer conversations

Associate Customer Success Manager, Enterprise Large

We are looking for a Customer Success Manager to join the Japan Uber Eats. As th...

Location

Japan , Tokyo

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Native/Fluent Japanese and Business level English (written & spoken) is a must have skill
5+ years experience in Enterprise Account Management, strategy consulting, or Partner/Customer Success functions in a high growth company
Business acumen combined with strong understanding of the Japanese tech, digital ads or restaurant industry
Problem solving skills rooted in data-driven insights that guide sound decision making
Strong aptitude with numbers and analytical skills, strategic thinking, entrepreneurial mindset
Project management and stakeholder management capabilities. Scaling new initiatives will occur quickly and require working across Uber Eats in Japan
Ability to work effectively both independently and as part of a collaborative team.

Job Responsibility

Analyze and deepdive performance of our top brands, identify key opportunities and optimize product adoption on Uber Platform with our merchant partners
Partner with our Enterprise Account Managers and Product Specialist Sales team to grow our top brands’ performance on the platform using our multi products and other methods that ultimately drive orders and revenue
Use data to produce a strong insights suite that can further demonstrate to merchants their potential for growth on the Uber platform
Work to engage multiple levels of Enterprise organisations from CMO level to Franchisee level to influence and drive our strategies
Be a contributor to our annual promotional calendar in partnership with our Consumer growth and Marketing teams to ensure alignment that strategy is connected to our Merchant objectives
Continuously challenge the status quo with a belief that opportunities for improvement persist
Actively participate in the team’s efforts to elevate the broader team’s impact and lift the Scaled Account Management strategy further

Select Country

Enterprise Customer Engagement Manager

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?