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Enterprise Customer Engagement Manager

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Built In

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Location:
United States , Chicago

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

75000.00 - 100000.00 USD / Year
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Job Description:

The Enterprise Customer Engagement Manager will guide enterprise customers through onboarding, adoption, and engagement with Built In's AI platform, ensuring success post-sale and managing complex stakeholder relationships.

Job Responsibility:

  • Lead onboarding and implementation for enterprise customers, ensuring a smooth transition from post-sale through launch
  • Guide customers through platform setup, training, and best practices to drive adoption and long-term success
  • Build and manage project plans with clear milestones, timelines, and accountability across stakeholders
  • Run customer check-ins and business reviews focused on utilization, performance, and optimization opportunities
  • Monitor customer engagement and proactively identify risks, escalations, and growth opportunities throughout the customer lifecycle
  • Partner cross-functionally with Sales, Product, Support, Marketing, and Brand Studio teams to deliver a seamless customer experience
  • Support enterprise sales efforts through discovery calls, strategic product demos, and consultation on custom implementations and ROI

Requirements:

  • 4+ years of experience in customer success, account management, implementation, solutions consulting, or a client-facing SaaS role
  • Experience managing complex enterprise customer relationships with multiple stakeholders
  • Strong project management and organizational skills with exceptional attention to detail
  • Excellent communication and presentation skills, including experience leading customer trainings or demos
  • Ability to navigate ambiguity, prioritize effectively, and collaborate cross-functionally in a fast-paced environment

Nice to have:

  • Experience working with enterprise HR tech, recruitment marketing, employer branding, or talent acquisition platforms
  • Strong consultative and strategic problem-solving skills with the ability to clearly articulate ROI
  • Comfort supporting both post-sale customer success and pre-sale partnership activities
  • Experience working with AI-driven products, analytics platforms, or emerging technology solutions
What we offer:
  • unlimited/flexible PTO
  • paid holidays
  • wellness days
  • annual Recharge Week
  • year-round Half-Day Fridays
  • hybrid/remote options
  • flexible schedules
  • medical coverage
  • dental coverage
  • vision coverage
  • FSA
  • disability coverage
  • life insurance
  • mental-health support
  • paid parental leave
  • family medical leave
  • structured return-to-work program
  • onsite mother's room

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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