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Enterprise Customer Enablement & Training Specialist

United States, New York City, San Francisco · Job Posted February 18, 2026
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Job Description

We're looking for a senior customer enablement leader to own and scale our Content Engineer certification program. You'll lead live cohort sessions that transform marketing professionals from "One-Shot Prompter" into Content Engineers—professionals who think in systems, build intelligent workflows, and create compounding value through automation rather than relying on manual AI interactions.

Job Responsibility

  • Live Cohort Facilitation
  • Curriculum Development
  • Hands-On Workflow Building
  • On-Site Enterprise Training
  • Product-Education Feedback Loop
  • Outcome Measurement
  • Asynchronous Content Creation

Requirements

  • 3+ years in customer enablement, technical training, or marketing operations with a track record of teaching complex technical concepts to non-technical audiences
  • Exceptional public speaking and facilitation skills
  • Technical fluency
  • Teaching philosophy grounded in application
  • Curriculum design experience
  • Bias toward action and iteration
  • Strong written communication
  • Customer empathy

Nice to have

  • Prior experience in B2B SaaS enablement or customer education roles
  • Background in content marketing, SEO, or marketing operations
  • Familiarity with AI tools (Claude, ChatGPT, Perplexity) and prompt engineering principles
  • Experience with community management platforms (Circle, Slack communities)
  • Understanding of semantic search, knowledge management systems, or content workflows
  • PST time zone preferred

What we offer

  • Equity in a fast-growing startup
  • Competitive benefits package tailored to your location
  • Flexible time off policy
  • Parental Leave
  • A fun-loving and (just a bit) nerdy team that loves to move fast!

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