Enterprise Customer Enablement & Training Specialist Job at AirOps (New York City, San Francisco)

Customer Enablement Specialist

The Customer Enablement Specialist will design and execute customer education an...

Location

United States

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

Experience in customer enablement, education, or success within a SaaS or AI technology company (2+ years preferred)
Proven ability to design and deliver scalable learning programs and certifications using adult learning principles
Strong project management, collaboration, and presentation skills
Skilled at hosting webinars, virtual training, and community engagement initiatives
Excellent communicator who can translate technical concepts into accessible learning content

Job Responsibility

Design, launch, and manage ElevenLabs University, including curriculum development, course creation, and certification pathways
Build and maintain the Agent Builder Certification, developing assessments, learning paths, and resources to support customer upskilling
Lead customer webinars and feature trainings, from planning and promotion to delivery and follow-up, ensuring content reflects the latest product capabilities
Drive enterprise community growth through events, newsletters, and knowledge-sharing, spotlighting customer success stories and best practices
Partner with revenue leadership to establish the Customer Advisory Board (CAB) and execute a customer storytelling program that amplifies innovation and impact

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Customer Engagement Specialist

We’re looking for a curious, proactive, and people-focused Customer Engagement S...

Location

United States , Providence

Salary:

59795.00 - 122400.00 USD / Year

Brightstar Lottery

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent professional experience
At least 2 years of experience in customer engagement, training, enablement, or a related role
Experience working with technology or enterprise software products is a plus
Strong communication, presentation, and organizational skills
A collaborative mindset and a genuine interest in helping customers succeed

Job Responsibility

Lead engaging product presentations and onboarding sessions that help customers get value quickly
Support product demos and proof-of-concept activities, highlighting real-world use cases and benefits
Gather customer feedback, questions, and success stories to help shape future product enhancements
Partner with product, sales, and support teams to align on customer needs and priorities
Stay up to date on product features, enhancements, and roadmap developments
Help create clear, user-friendly presentation materials and product documentation
Contribute product insights and customer use cases to RFPs and proposal responses

What we offer

401(k) Savings Plan with Company contributions
health, dental, and vision insurance
life, accident, and disability insurance
tuition reimbursement
paid time off
wellness programs
identity theft insurance

New

Strategic Customer Success Manager - Technical Account Management

We’re looking for a Strategic Customer Success Manager (equivalent to a Technica...

Location

United States , San Francisco

Salary:

130000.00 - 160000.00 USD / Year

Zip

Expiration Date

Until further notice

Requirements

8+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization
B2B SaaS experience in a high-paced environment is a benefit
Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools
Excellent interpersonal skills and ability to establish quick rapport and trust with customers
Strong project management skills to manage a dynamic customer portfolio
Creative problem solver while being attentive to details
Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.)
Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality)

Job Responsibility

Help our largest customers drive procurement success on the Zip platform
Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis
Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices
Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams
Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty
Manage customer health and hedge account risks based on data-driven adoption metrics
Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations
Train and empower customers to be product specialists to become increasingly self-sufficient for their organization
Partner with the renewals team to achieve target GRR
Continuously improve Customer Success assets and processes

What we offer

Start-up equity
Full health, vision & dental coverage
Catered lunches & dinners for SF employees
Commuter benefit
Team building events & happy hours
Flexible PTO
Apple equipment plus home office budget
401k plan

Fulltime

New

Senior Product Manager

Security represents the most critical priorities for our customers in a world aw...

Location

United States , Redmond

Salary:

119800.00 - 234700.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
4+ years of experience supporting deployments of Security Products, preferably in advanced workloads including Defender, Purview, Sentinel or similar
4+ years of experience evaluating and translating partner insights into customer needs, requirements, and difficulties, and communicating solutions (positioning, technology, value, priority) and improvements to technical and non-technical stakeholders and translating customer feedback into product features
Ability to forge trusted relationships with partners communicating on behalf of Microsoft Security engineering, facilitating understanding of the value proposition of Microsoft product portfolio
Experience engaging with partners and managing expectations in partner-facing roles
Highly adaptable to change and comfortable pivoting in response to changing circumstances and ambiguous situations within a dynamic and fast-paced environment, and understand fact-based communications / presentations both verbal and written and adapting style and level of information based on audience (C-Level, business, architect, analysts, admins, developers)
Experience in program or product management driving adoption strategies, resolving blockers, and influencing engineering priorities through actionable insights
4+ years’ experience disrupting a market for a product, feature, or experience (e.g., healthy disruption, taking the place of an established competing product)

Job Responsibility

Technology Acumen and Expertise: Serve as a trusted advisor and specialist on Security products and capabilities. Able to integrate AI into real-world applications
Product Management and Strategic Investment: Lead product management efforts by collaborating across organizations to evaluate trade-offs, prioritize investments, and align with company objectives
Influence roadmap decisions to meet success criteria and bowlers. Execute campaigns that support feature incubation, usage, and adoption. Lead Top-tier and Strategic partner engagements, unblock adoption obstacles, and maintain prioritized feedback lists to inform engineering and roadmap decisions
Customer-Centric Insights: Anticipate customer needs and market opportunities through data-driven analysis. Identify patterns across feature areas, assess impact, and prioritize barriers. Deliver actionable insights from partner engagements to influence engineering investments and accelerate adoption of security capabilities
Cross-Functional Collaboration: Partner with internal and external stakeholders, including Engineering, Product Marketing, Business Planning, Small and Medium Enterprises & Channel, and executive leadership, to shape product vision, strategy, and roadmap and deliver AI-driven outcomes. Define release criteria, customer acquisition strategies, and lead creation of deployment tools, collateral, and processes
Effective Communication: Articulate product strategy to diverse audiences through webinars, documentation, and partner engagements. Build consensus and alignment around deployment goals
Thought Leadership: Foster a shared vision and address hurdles within the team. Influence and align stakeholders, including group managers and leaders, around a unified product direction
Partner-led Customer Adoption Enablement: Accelerate partner-led customer success through targeted enablement, training, and support initiatives
Embody our culture and values

Fulltime

New

Majors Customer Success Manager

At Harvey, we’re transforming how legal and professional services operate — not ...

Location

United States , New York

Salary:

180000.00 - 210000.00 USD / Year

Harvey

Expiration Date

Until further notice

Requirements

Background in management consulting or technology advisory at a top tier management consulting firm, or strategic customer success/account management experience in an Enterprise SaaS or legal (big law or in-house) environment
History and comfort conducting change management and wide-scale adoption for large technology projects
Excellent communication and strategic planning skills, and a capability of influencing stakeholders at every level, including at the executive level
Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly
A strong commitment to be collaborative and proactive with a team-first mentality

Job Responsibility

Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience
Strategic Implementation: Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions
Customer Health Monitoring: Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention
Training & Enablement: Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product
Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations
Feedback Loop: Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services
Travel required: Up to 25% of the time

What we offer

Comprehensive health, dental and vision coverage
retirement benefits (401k match up to 4%)
flexible PTO
eligible to participate in our equity plan

Fulltime

Business Consultant

As a Business Consultant, you will play a critical role in helping enterprise cl...

Location

United States

Salary:

90000.00 - 120000.00 USD / Year

Quantum Metric

Expiration Date

Until further notice

Requirements

2+ years of professional experience in digital analytics, digital product management, digital consulting, or a related field, with a proven ability to transform data into business impact
Demonstrated ability to work with large, complex, quantitative datasets to uncover actionable insights and deliver data-driven recommendations
Highly motivated and proactive, with a track record of thriving in fast-paced, high-pressure environments while maintaining composure and focus
Comfortable serving as a subject matter expert in customer engagements, interfacing directly with customers, with strong consulting and advisory skills that build trust at the executive level
Exceptional verbal and written communication abilities, with polished presentation skills and the confidence to train and engage large audiences of 50+ participants
Strong time management and prioritization skills, capable of balancing multiple client needs simultaneously and adapting quickly to shifting priorities
Spend up to 10% of the time visiting customers to provide onsite enablement at their local offices

Job Responsibility

Drive Strategic Customer Outcomes: Take complete ownership of a book of business consisting of large, enterprise accounts, operating as the primary advisor on activation and business value to help customers achieve their digital goals
Deliver Successful Activation: Design and deliver use case–based training curriculum across all enterprise functions, enabling organizations to solve their most pertinent digital challenges and to operationalize Quantum Metric at scale
Surface Actionable Insights: Go beyond defect detection to identify innovative, high-value opportunities for digital optimization across both digital and omni-channels experiences, tailored to each customer’s strategic priorities
Lead with Product Expertise: Establish and maintain advanced-level mastery of the Quantum Metric platform, understanding how to derive value from each feature and how to translate each into solving customer business questions
Deliver Thought Leadership: Provide thought leadership on industry best practices, guiding peers and customers alike on how to maximize value from the platform
Elevate the Team: Frequently sharing expertise in team forums
Proactively Mitigate Risk Across Accounts: Anticipate renewal risks and proactively monitor customer engagement tied to adoption and value to surface concerns early and often
Drive FSI Strategic Alignment: Serve as a vertical specialist for Financial Services and Insurance (FSI) accounts

What we offer

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
FSA, DCFSA, and HSA accounts
Employee Assistance Programs (EAP)
Telehealth options
Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program
Discounts on Pet Insurance
401k (with employer match) and Options / Equity
13 company holidays
Unlimited Paid Time Off

Fulltime

Senior Business Consultant

As a Senior Business Consultant, you will play a critical role in helping enterp...

Location

United States

Salary:

110000.00 - 135000.00 USD / Year

Quantum Metric

Expiration Date

Until further notice

Requirements

5+ years of professional experience in digital analytics, digital product management, digital consulting, or a related field, with a proven ability to transform data into business impact
Demonstrated ability to work with large, complex, quantitative datasets to uncover actionable insights and deliver data-driven recommendations
Highly motivated and proactive, with a track record of thriving in fast-paced, high-pressure environments
Comfortable serving as a subject matter expert in customer engagements, interfacing directly with customers, with strong consulting and advisory skills
Exceptional verbal and written communication abilities, with polished presentation skills and the confidence to train and engage large audiences of 50+ participants
Strong time management and prioritization skills, capable of balancing multiple client needs simultaneously and adapting quickly to shifting priorities
Spend up to 10% of the time visiting customers to provide onsite enablement at their local offices

Job Responsibility

Drive Strategic Customer Outcomes: Take complete ownership of a book of business consisting of key strategic accounts, operating as the primary advisor on activation and business value to help customers achieve their digital goals
Deliver Successful Activation: Design and deliver expert-level, use case–based training curriculum across all enterprise functions, enabling organizations to solve their most pertinent digital challenges and to operationalize Quantum Metric at scale
Surface Actionable Insights: Go beyond defect detection to identify innovative, high-value opportunities for digital optimization across both digital and omni-channels experiences, tailored to each customer’s strategic priorities
Lead with Product Expertise: Establish and maintain expert level mastery of the Quantum Metric platform, quickly adopting new capabilities and serving as a subject matter expert for both customers and internal peers
Deliver Thought Leadership: Acts as a subject matter expert within your assigned vertical, actively contributing to vertical playbooks and key strategic initiatives that define and advance Quantum Metric’s Business Consulting methodology
Mentor and Elevate the Team: Frequently coach new hires and associates to ramp quickly and achieve measurable success
Proactively Mitigate Risk Across Accounts: Anticipate renewal risks and proactively monitor customer engagement tied to adoption and value to surface concerns early and often
Drive FSI Strategic Alignment: Serve as a vertical specialist for Financial Services and Insurance (FSI) accounts

What we offer

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
FSA, DCFSA, and HSA accounts
Employee Assistance Programs (EAP)
Telehealth options
Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program
Discounts on Pet Insurance
401k (with employer match) and Options / Equity
13 company holidays
Unlimited Paid Time Off

Fulltime

Senior Technology and Strategic Alliances Partner Manager

Optimizely is looking for a world-class Senior Technology Partner Manager Americ...

Location

United Kingdom , London

Salary:

Not provided

Optimizely

Expiration Date

Until further notice

Requirements

8+ years of work experience in business development, product management, and sales
Experience working with C-level decision-makers and strong familiarity with decision-making processes in enterprise customers and partner network
Expertise in the enterprise software/SaaS industry
Demonstrated experience building new business plans, working with multiple stakeholders, including direct and channel marketing, product management and account management teams
Experience implementing effective joint GTM programs for ISV technology partners, including joint sales enablement, demand generation, lead tracking, deal registration and joint sales reporting
Track record of achieving revenue targets
Bachelor’s degree preferred

Job Responsibility

Generate and accelerate Optimizely pipeline in the short term while building long-term partnerships to drive future growth
Develop business plans and growth strategies with partners and execute against metrics and milestones to drive mutual customer growth and revenue
Train and facilitate partner sales and solution specialists on how to position and co-sell Optimizely
Coordinate joint marketing and lead generation activities with partner marketing
Keep partners updated on sales resources, changes and new product developments
Manage partner pipelines and work with the sales team to ensure partner sales execution against leads
Work with the Optimizely sales team as the partner "expert" to optimize joint sales efforts
Focus is on establishing and maintaining the sell-with execution plan with a set of Technology Partners and helping ensure that collaborative business growth metrics are reached
Drive towards the end-customer value that results in business growth to both Technology Partners and Optimizely by being partner-centric in all activities, serving as a leader and advocate for them within Optimizely, and accurately representing Optimizely within the partner's organization

Enterprise Customer Enablement & Training Specialist

AirOps

Location:
United States , New York City, San Francisco

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 18, 2026

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