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Enterprise Customer Delivery & Program Management Director

https://www.wellsfargo.com/ Logo

Wells Fargo

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Location:
United States, Charlotte

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Category:
Banking

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Contract Type:
Employment contract

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Salary:

185000.00 - 300000.00 USD / Year

Job Description:

Wells Fargo is seeking an Enterprise Customer Delivery & Program Management Director to lead remediation execution & delivery for all BAU efforts and some critical Article VII work. They will manage a team that will work with business groups, controls organization, 2nd and 3rd line of defense to design and implement BSA/AML remediation processes; partner with stakeholders to lead, develop and monitor key remediation deliverables and milestones; manage program and project managers responsible for ensuring deliverables and milestones are being met, and partner with the leadership team driving Target Operating Model to ensure remediation/uplift efforts are aligned with long term strategies.

Job Responsibility:

  • Lead remediation execution & delivery for all BAU efforts and critical Article VII work
  • Manage team working with business groups, controls organization, 2nd and 3rd line of defense to design and implement BSA/AML remediation processes
  • Partner with stakeholders to lead, develop and monitor key remediation deliverables and milestones
  • Develop workflow strategy to migrate all data and processes off of SharePoint sites
  • Lead Data workstream for implementation of Fernergo and Quantexa enterprise-wide initiatives
  • Operational Readiness Planning including workforce planning, training, communications, support models
  • Stakeholder Engagement & Communication between executive leadership, program sponsors, business units
  • Integration & Sustainability of new capabilities into business operations
  • Data Delivery Program Leadership, Strategy & Governance

Requirements:

  • 8+ years of Business Execution, Implementation, or Strategic Planning experience, including Management or leadership experience
  • 4+ years of management or leadership experience
  • 8+ years of experience in program management, operational readiness, strategic transformation, or enterprise change roles
  • Proven track record leading large-scale, cross-functional programs in complex, matrixed environments
  • Experience in industries with regulatory oversight (e.g., banking, insurance, healthcare, public sector)
  • Deep knowledge of operational readiness disciplines including training, process re-engineering, change management, business testing, and service transition
  • Excellent leadership, communication, and stakeholder management skills
  • Strong financial and risk acumen with ability to assess business impact
  • PMP, PgMP, Prosci, Lean Six Sigma, or similar certifications are a plus
  • Strategic Thinking and Business Acumen
  • Executional Excellence and Operational Discipline
  • Risk Management and Regulatory Awareness
  • Agile Mindset with Change Management Expertise
  • MBA or equivalent preferred
  • Ability to travel up to 20% of the time

Nice to have:

  • PMP, PgMP, Prosci, Lean Six Sigma, or similar certifications
  • MBA or equivalent
What we offer:
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance
  • Critical illness insurance
  • Accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement

Additional Information:

Job Posted:
August 27, 2025

Expiration:
September 04, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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