Enterprise Customer Activation Manager Job at Ramp (New York, NY (HQ), San Francisco, CA, Miami, FL, Washington, D.C., Remote (US), Remote (Canada))

Customer Activation Manager

Customer Activation Managers at Ramp strive to deliver value to our customers an...

Location

United States , New York, NY; San Francisco, CA; Miami, FL; Washington, D.C.

Salary:

115000.00 - 212500.00 USD / Year

Ramp

Expiration Date

Until further notice

Requirements

Minimum 7 years of experience in customer success, activation, implementations, or sales experience in a B2B organization
Experience managing enterprise customer relationships with numerous stakeholders
Experience running complex implementation projects with multiple workstreams, leveraging exceptional project management and time management skills
Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns
Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
Proven track record of exceeding quota and/or outperforming key target metrics
Ability to anticipate customers’ needs and position product solutions accordingly
High adaptability and ability to thrive in a fast-paced environment

Job Responsibility

Project manage thorough and complete implementation and onboarding of new Ramp Enterprise customers
Execute successful launches of the Ramp platform across Enterprise accounts in partnership with our Account Executive and Technical Consulting teams
Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices
Work with customers to deeply understand their current workflow, pain points and priorities, and showcase tailored solutions to solve for those
Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative
Become an expert in the full range of integration and configuration options for Ramp’s suite of products
Assist customers with change management, and help run custom trainings for their organizations
Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary
Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach

What we offer

100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Unlimited AI token usage
Pet insurance
Centralized home-office equipment ordering for all employees

Fulltime

Customer Activation Manager

Customer Activation Managers at Ramp strive to deliver value to our customers an...

Location

United States , New York, NY; San Francisco, CA; Miami, FL; Washington, D.C.

Salary:

139300.00 - 263900.00 USD / Year

Ramp

Expiration Date

Until further notice

Requirements

Minimum 10+ years of experience in implementation, activation, or customer success in a B2B organization
Experience managing strategic enterprise customer relationships with numerous stakeholders
Experience running complex technology transformation projects with multiple workstreams, leveraging exceptional project management and time management skills
Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns
Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
Ability to anticipate customers’ needs and position product solutions accordingly
High adaptability and ability to thrive in a fast-paced environment

Job Responsibility

Project manage the thorough and complete implementation and onboarding of new Ramp Strategic Enterprise customers
Execute program management for successful launches of the Ramp platform across top-tier accounts in partnership with Ramp’s Account Executive, Technical Consulting, Product, and Engineering teams
Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices
Work with customers to deeply understand their current workflow, pain points, and priorities, and showcase tailored solutions to solve those
Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative
Become an expert in the full range of integration and configuration options for Ramp’s suite of products
Assist customers with change management, and help run custom trainings for their organizations
Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary
Balance priorities and multiple tasks supporting implementation, follow-up, cross-functional collaboration, and proactive outreach

What we offer

100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Unlimited AI token usage
Pet insurance
Centralized home-office equipment ordering for all employees

Fulltime

Enterprise Customer Success Manager

As an Enterprise Customer Success Manager at CyberArk, you will use your skillse...

Location

Netherlands , Nieuw-Amsterdam

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

3+ years in a Customer Success, Sales Engineer, Account Management, or similar role
Excellent communication and interpersonal skills
ability to build relationships at multiple levels and to work cross the organization to deliver best results for customers and CyberArk
Experience working with large enterprise customers (Executive level, CXO)
Experience building and maintaining relationships, with a goal to mitigate customer churn and drive successful and renewals
Knowledge of enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations
Strong experience with Windows/Active Directory administration, knowledge of UNIX/Linux, databases
Cloud technologies such as AWS, Azure, GCP a plus
Installing and support enterprise software on Windows and UNIX platforms
An understanding of security concepts and the development of security roles within organizations

Job Responsibility

Establish a trusted adviser relationship with your customers and drive key relationships
Understand CyberArk products, their features, functions and understand how they can be used to address customers security concerns
Work closely with the customer to create, define and review success criteria
Conduct Quarterly business reviews to ensure successful outcomes are being achieved from CyberArk solutions
Monitor customer support tickets to ensure SLAs are met
Track product adoption to ensure high retention rates
Define success plan for at-risk customers and execute in collaboration with functional team
Work closely with sales team on contract renewal, upsell, and cross-sell opportunities
Ability to manage complex customer relationships that may extend across multiple products and regions

What we offer

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed
Palo Alto Networks is an equal opportunity employer
We are committed to providing reasonable accommodations for all qualified individuals with a disability

Fulltime

Enterprise Customer Success Manager

The Enterprise Customer Success Manager is a key role within the Customer Experi...

Location

France; Italy , Paris; Nantes; Milan

Salary:

Not provided

Akeneo

Expiration Date

Until further notice

Requirements

You speak Italian and English fluently
Spanish would be a plus
You have a solid background in customer success or project management within the SaaS industry preferably in product data management
You are an expert in developing and executing customer success plans, including implementation, risk management, health monitoring, adoption and digital transformation
You have experience creating lasting, trusted relationships with customer contacts in different roles up to the C-level
You have a strong track record in managing high-value customer accounts, driving retention, and achieving growth targets

Job Responsibility

Build strong relationships with our partner ecosystem, and key contacts at customer accounts, including C-level executives (across both the business and IT), turning them into active brand advocates through reference calls, public speaking engagements, and joint customer stories
Drive adoption of our software and AI integrations and identify opportunities for expansion
Create prescriptive and customised success plans to help customers define, measure, and achieve business outcomes using Akeneo's solutions
Engage with customers in insightful ways, including delivering personalised, action-focused business reviews and presenting customer stories
Understand the signs of risk and proactively identify it. Capable of devising strategies to mitigate risk and executing defined action plans
Achieve retention and growth targets by mastering customer goals, needs and ecosystem to help identify new upsell and cross-sell opportunities
Contribute to Akeneo's customer success framework for customer lifecycle management, developing strong client relationships, monitoring customer health, and creating tangible benefits and value for customers
Collaborate with Forward Deployed Engineers and Solution Integrators to ensure a successful deployment of Akeneo
Lead customer workshops, leverage your industry and knowledge to make proactive recommendations and help customer optimize their use of our solutions

What we offer

Flexible working hours
hybrid setup allowing 3-4 days working from home and option to Work from Anywhere for up to 30 days per year
Italy: Enjoy 25 days of annual leave
France: Enjoy 34 days of annual leave and RTTs
Home Office & Commuter Benefits: Enjoy a €500 budget to enhance your home office
50% discount on the public transportation pass of your choice or a €45/month Sustainable Transportation Allowance to support eco-friendly commuting
Meal vouchers (France only): Get your 50% employer-funded Swile card and benefit from €9,5 worth of meal vouchers per working day
Generous Parental Leave: Italy: Benefit from 5 months of paid maternity leave, 2 weeks + 10 days of paid leave for the second parent
France: Benefit from 16 weeks of paid maternity leave, 4 weeks of paid leave for the second parent
A gradual return to work program is also available

Fulltime

Enterprise Customer Success Manager

As an Enterprise Customer Success Manager at CyberArk, you will leverage your ex...

Location

Netherlands , Amsterdam

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

5+ years in a Customer Success, Sales Engineer, Account Management, or similar client-facing role
Proven ability to work with large enterprise customers and build strong relationships across all stakeholder levels, including Executive and CXO leadership
A focus on mitigating customer churn and driving positive Net Recurring Revenue (NRR)
Strong understanding of security concepts/frameworks and the development of security roles within organizations
In-depth knowledge of enterprise Directory services (e.g., Active Directory, LDAP, Azure) and associated support/security operations
Strong experience with Windows/Active Directory administration, as well as knowledge of UNIX/Linux and databases
Knowledge of cloud technologies such as AWS, Azure, and GCP is a plus
Knowledge of scripting, development, and DevOps principles is highly desirable
Experience installing and supporting enterprise software on both Windows and UNIX platforms
IT Security certifications are a plus

Job Responsibility

Establish and nurture trusted advisor relationships with customers and partners, driving key collaborative engagements
Serve as the primary point of contact for complex customer relationships, potentially spanning multiple products and geographic regions
Collaborate with the customer to define, create, and periodically review the criteria for success
Conduct quarterly business reviews (QBRs) to ensure customers are successfully achieving desired outcomes from their CyberArk solutions
Maintain a deep understanding of CyberArk products, including their features and functionality, and effectively communicate how they address customer security requirements
Monitor and track product adoption rates to ensure high customer retention
Develop and implement success plans, in collaboration with functional teams, for both increasing customer adoption and mitigating risk for 'at-risk' accounts
Work closely with the sales team to manage contract renewals, identify upsell opportunities, and pursue cross-sell opportunities
Monitor customer support tickets to ensure adherence to agreed-upon Service Level Agreements (SLAs)

Fulltime

Enterprise Customer Success Manager

As an Enterprise Customer Success Manager at CyberArk, you will use your skillse...

Location

Germany , Berlin

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

3+ years in a Customer Success, Sales Engineer, Account Management, or similar role
Excellent communication and interpersonal skills
ability to build relationships at multiple levels and to work cross the organization to deliver best results for customers and CyberArk
Experience working with large enterprise customers (Executive level, CXO)
Experience building and maintaining relationships, with a goal to mitigate customer churn and drive successful and renewals
Knowledge of enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations
Strong experience with Windows/Active Directory administration, knowledge of UNIX/Linux, databases
Scripting, development, DevOps highly desirable
Cloud technologies such as AWS, Azure, GCP a plus
Installing and support enterprise software on Windows and UNIX platforms

Job Responsibility

Establish a trusted adviser relationship with your customers and drive key relationships
Understand CyberArk products, their features, functions and understand how they can be used to address customers security concerns
Work closely with the customer to create, define and review success criteria
Conduct Quarterly business reviews to ensure successful outcomes are being achieved from CyberArk solutions
Monitor customer support tickets to ensure SLAs are met
Track product adoption to ensure high retention rates
Define success plan for at-risk customers and execute in collaboration with functional team
Work closely with sales team on contract renewal, upsell, and cross-sell opportunities
Ability to manage complex customer relationships that may extend across multiple products and regions

Fulltime

Enterprise Customer Success Manager

As an Enterprise Customer Success Manager at CyberArk, you will use your skillse...

Location

Germany , Berlin

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

3+ years in a Customer Success, Sales Engineer, Account Management, or similar role
Excellent communication and interpersonal skills
Experience working with large enterprise customers (Executive level, CXO)
Experience building and maintaining relationships, with a goal to mitigate customer churn and drive successful and renewals
Knowledge of enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations
Strong experience with Windows/Active Directory administration, knowledge of UNIX/Linux, databases
Scripting, development, DevOps highly desirable
Cloud technologies such as AWS, Azure, GCP a plus
Installing and support enterprise software on Windows and UNIX platforms
An understanding of security concepts and the development of security roles within organizations

Job Responsibility

Establish a trusted adviser relationship with your customers and drive key relationships
Understand CyberArk products, their features, functions and understand how they can be used to address customers security concerns
Work closely with the customer to create, define and review success criteria
Conduct Quarterly business reviews to ensure successful outcomes are being achieved from CyberArk solutions
Monitor customer support tickets to ensure SLAs are met
Track product adoption to ensure high retention rates
Define success plan for at-risk customers and execute in collaboration with functional team
Work closely with sales team on contract renewal, upsell, and cross-sell opportunities
Ability to manage complex customer relationships that may extend across multiple products and regions

Senior Customer Success Manager - Enterprise

The Senior Customer Success Manager - Enterprise drives the success of a large a...

Location

Salary:

70000.00 - 91000.00 EUR / Year

Mews

Expiration Date

Until further notice

Requirements

Located in Spain or France.
Fluency in English and either Spanish or French is required
proficiency in Italian is a plus.
Proven experience in Customer Success Management for large accounts within the SaaS industry.
In-depth understanding of large business operating structures, workflows and personas
Strong stakeholder management skills up to C level, including excellent communication, goal setting and negotiation skills.
Proven experience in tracking and meeting adoption and revenue generation targets
Ability to proactively problem solve, prioritise and innovate within a very fast moving scaleup culture.

Job Responsibility

Owning customer management, with direct responsibility for adoption, expansion, and renewal
Building strong relationships with senior customer stakeholders to drive the success of strategic initiatives across a book of business
Ensuring the realisation of mutual value through structured strategic planning and the delivery of mutually agreed success plans and business reviews
Accurately tracking customer health, satisfaction and commercial opportunities to mitigate risk, identify growth potential, and implement appropriate territory planning approaches for a book of business
Managing contracting for large renewal and growth opportunities, working with the appropriate Mews stakeholders in Sales, Dela Desk and Revenue Operations to ensure deals are set up and managed to maximise upside
Assuring the success of the entire customer journey through partnership with crossfunctional Mews teams for customer marketing, onboarding, technical advisory services, and technical support
Driving long term customer advocacy through representing the voice of the customer within Mews, managing customer engagement with advisory boards or other executive input programs, and securing references for case studies, marketing activities and customer-to-customer

What we offer

Participation in our company share program
Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
Unlimited paid holiday
Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
Relocation options available after 1 year
Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
Flexible, hybrid working options
One-off home office setup budget to make your workspace your own
Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available)

Fulltime

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Enterprise Customer Activation Manager

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