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Enterprise Command Center Infrastructure Analyst

https://www.citi.com/ Logo

Citi

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Location:
Poland , Warsaw

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

90440.00 - 142960.00 PLN / Year
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Job Description:

In this role you will be responsible for providing technical support for Citibank’s global infrastructure, including diagnosing and solving incidents and problems related to the functioning of Citi infrastructure. As Infrastructure Analyst you will run IT Services coverage within Citi infrastructure to reduce or mitigate any actual or potential outage to our supported businesses.

Job Responsibility:

  • Responsible for providing Tier I technical support for Citibank’s global Infrastructure including diagnosing and solving incidents and problems related to the functioning of Citi network infrastructure
  • Work together with the multiple functions to ensure proper performance of the processes running within one of the biggest IT environments all over the world
  • Direct engagement into operations including immediate notifications for critical issues and acting as the service owner
  • Perform incident triage functions

Requirements:

  • Conduct in a dynamic environment with a fluctuating potentially voluminous operational workload
  • High-reaching and with dedication towards continual growth and self-improvement
  • Working knowledge of internet working and telecommunications
  • Background in operating network/distributed services within international dynamic environment
  • Understanding of OSI model, servers and network protocols
  • Industry specific certifications – CCNA or adequate knowledge would be an advantage
  • Effective written and verbal communication skills
What we offer:
  • Network trainings including theory and practice
  • Competitive salary & social benefits (e.g. private healthcare care, Benefit System, life insurance)
  • Work in a friendly and diversified environment, appreciating differences in style and perspective
  • A great environment for learning new technology and tools, online and instructor led training opportunities
  • Working in a friendly, dynamic and multinational environment
  • Opportunity to have an influence on the way you perform your tasks
  • A chance to make a difference with various affinity networks and charity initiatives

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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