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L.A. Care Health Plan Logo L.A. Care Health Plan · IT - Software Development

Enterprise Business Technology Lead

United States, Los Angeles Employment contract 121056.00 - 199742.00 USD / Year · Job Posted July 03, 2026
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Job Description

The Technical Product Manager (TPM) II serves as a strategic bridge between business stakeholders and solution delivery teams within a specific domain cluster that supports key functions and capabilities of the health plan. In this position, the TPM II owns a primary domain and is accountable for ensuring Information Technology (IT) solutions deliver measurable improvements in business outcomes and business value. This position ensures the successful delivery of digital and operational solutions aligned with the organization’s strategic goals. The TPM II drives the creation of clear problem statements and desired outcomes from business needs, enabling technically ready requirements and informing actionable product strategy. This position supports the prioritization of product backlogs in partnership with business owners and participates in execution through Agile Systems Development Life Cycle (SDLC) processes. The TPM II ensures all technical solutions within the domain align with enterprise reference architecture and governance standards, while maintaining compliance with healthcare payer and regulatory requirements, and collaborating with key stakeholders to achieve business intent and deliver measurable value. This position supports Health Plan Operations by focusing on a specific domain cluster, such as Customer and Member Engagement, Health Services and Quality Oversight, Provider Network and Data Operations, or Finance, Claims, Human Resources, and Compliance Operations, and works across the related business functions within that cluster. The TPM II applies functional healthcare systems knowledge to ensure solutions meet business intent and regulatory requirements, leverages data to measure outcomes and validate hypotheses, and promotes disciplined product management practices within the domain. This position serves as a collaborative partner to technical teams and business stakeholders, ensuring solutions within the cluster deliver measurable business value and operational improvements.

Job Responsibility

  • Collaborates with stakeholders to define the product vision, solution intent, scope, and roadmap within the assigned domain cluster
  • Leads the creation of clear problem statements and desired outcomes from complex business needs within the domain cluster
  • Collaborates with business and IT stakeholders to ensure solutions meet the business intent of the cluster and align with reference architecture and governance standards
  • Supports backlog prioritization with Business Owners for initiatives within the cluster
  • Participates in solution delivery activities to ensure alignment with business intent, success metrics, and regulatory requirements
  • Collaborates with IT and business partners to ensure solutions within the domain comply with HIPAA, CMS, DHCS, and other relevant regulatory requirements
  • Partners with business owners, leaders, and subject matter experts (SMEs) to ensure technology delivery aligns with domain initiatives
  • Applies domain knowledge to identify opportunities that enhance the needs and goals of their assigned business verticals
  • Performs other duties as assigned

Requirements

  • Bachelor's Degree in Computer Science or Related Field
  • At least 6 years of experience in a health plan, payer organization and/or health system, ideally as a Technical Product Management or similar role that bridges the business and IT
  • Experience in at least one healthcare domain: Customer Engagement / Front Office Operations, Health Services Delivery & Quality Oversight, Provider Network Operations / Data, Finance / Claims / HR / Compliance Enablement
  • Proven experience translating business needs into clear problem statements that enable technically ready requirements for IT and development teams
  • Experience delivering enterprise digital solutions that improve member and provider experience, operational efficiency, and maintain regulatory compliance
  • Experience with agile product management frameworks, backlog prioritization, sprint planning and related tools
  • Experience collaborating with cross-functional business and IT teams to drive enterprise solution delivery and ensure alignment with organizational priorities
  • Understanding of SDLC and agile delivery processes
  • Ability to translate business needs into clear problem statements that define desired outcomes and goals
  • Ability to develop structured problem statements, workflows, documentation, and supporting artifacts that translate business and regulatory requirements into technically ready functional requirements for IT and development teams
  • Strong communication, collaboration, and stakeholder management skills
  • Knowledge of Jira, Confluence, or similar project management tools
  • Understanding of data models, system interfaces, APIs, and enterprise reference architecture
  • Strong analytical and problem-solving skills
  • Knowledge of health plan and/or health system systems and applications
  • Strong understanding of healthcare regulatory requirements including HIPAA, CMS, DHCS, and other payer frameworks

Nice to have

  • Master's Degree in Information Technology or Related Field
  • Experience in a bridge role supporting IT and business in a Health Care Payer organization in a specific domain
  • Experience facilitating and/or supporting interdepartmental workshops to define product strategies
  • Experience presenting key initiatives, product strategies, and roadmap updates to senior leadership
  • Ability to develop product roadmaps and other visuals
  • Skilled at developing visuals and documentation supporting technical product management practices
  • Certified Scrum Product Owner (CSPO)
  • PMI Agile Certified Practitioner (PMI-ACP)
  • Agile, SDLC, Technical Product Management, and regulatory compliance training for healthcare payer operations

What we offer

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)
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