Enterprise Badging & Visitor Management Specialist

• Process requests for physical access into designated locations throughout the enterprise in accordance with established policies and procedures
• Ensuring all prerequisites for badge access levels are obtained and documented prior to issuing the access level
• Field incoming phone calls and take the appropriate actions to resolve the callers needs with quality customer service in accordance with established policies and procedures
• Assist walk-in customers with physical access control related requests and issue badge accessories upon request
• Troubleshoot physical access related issues and take appropriate action to resolve the issue
• Maintaining working knowledge of all audit requirements related to physical access control for the enterprise and maintaining compliance
• Perform a full monthly inventory count of all badge supplies and ensure a full inventory count is completed by all badge station location
• Intake and fulfill requests for additional badge supplies at all locations within the enterprise
• Troubleshoot physical access related issues and take appropriate action to resolve the issue
• Engaging IT on technical issues and software packaging related to equipment
• Also responsible for other Duties/Projects as assigned by business management as needed

• Bachelors' Degree or combination of education and experience deemed equivalent
• Up to 2 years experience in physical access control, physical security, customer service, or similar role
• Knowledge of security systems such as C-Cure 9000, AMAG Symmetry, and security operations a plus
• At least 18 years of age
• Legally authorized to work in the United States

Knowledge of security systems such as C-Cure 9000, AMAG Symmetry, and security operations a plus

• competitive base salary and compensation package
• annual stock grant
• employee stock purchase plan
• 401(k)
• access to free, year-round money coaches
• annual bonus or periodic sales incentive or bonus
• medical, dental and vision insurance
• flexible spending account
• paid time off
• up to 12 paid holidays
• paid parental and family leave
• family building benefits
• back-up care
• enhanced family support
• childcare subsidy
• tuition assistance
• college coaching
• short- and long-term disability
• voluntary AD&D coverage
• voluntary accident coverage
• voluntary life insurance
• voluntary disability insurance
• voluntary long-term care insurance
• mobile service & home internet discounts
• pet insurance
• access to commuter and transit programs