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Enterprise Architect Specialist

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Plusnet

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Location:
Hungary , Budapest

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Specialist Enterprise Architect (EA) is the Senior Technical Leadership role typically to single account but could have responsibility for a number of accounts which are larger and more complex BT Business accounts. Depending on the account the focus of the role may be pre-sales, delivery, in-life or a combination. The key purpose of the role is to enhance the customer experience and drive profitable growth. The EA is the customers Trusted Advisor on all things technology and design and as such become an integral part of customer’s matrix technical leadership team, creating value through the exploitation of technology across complex multiple platforms and/or technology areas. The EA is accountable for design activities on the account and supports the Client Services Manager directing as necessary on technical elements of service, T&T and operations. The EA is the primary customer interface up to CIO level for all technical design aspects of BT’s solution.

Job Responsibility:

  • Be part of the Client leadership team and align personal goals with the account targets
  • Maintain a 3+ year solution roadmap co-created with the customers key decision makers and stakeholders
  • Accountable for successful technical delivery of all account activity with a specific focus on time, cost and quality
  • Provide leadership to the operational teams in moments of major customer jeopardy
  • Ensure technical risks and issues that could impact the service are owned by the appropriate players
  • Create, own and execute regular governance forums
  • May lead a sub-vertical and support the wider team in developing opportunities
  • Generate revenue, ICV, ICGM as directed in goals/objectives through customer sales
  • Direct the Service community resolve service issues with technical advice as necessary
  • Role model the C&SD culture and ways of working
  • Challenge C&SD people to deliver outcomes effectively
  • Ensure C&SD delivers the right resource, in the right place, at the right cost, doing the right things
  • Challenge all Operations and other teams to deliver their functional responsibilities
  • Accountable for those performing design work on the account
  • Mentor and share knowledge with others
  • Promote growth within your account
  • Ensure solution roadmaps are current, available and fully aligned to the account plan and Customer plans
  • Ensure all design documentation is managed in a quality fashion
  • Ensure a proactive schedule of technical audits are carried out, with remedial actions followed through and closed
  • Drive design best practice within the account
  • Ensure operational teams complete root cause analysis and implement learning for issues
  • Ensure appropriate design governance and quality controls are in place for approving and executing planned change controls
  • Run quarterly reviews with Senior Manager C&SD
  • Document your customer business priorities and corresponding technology drivers
  • Document your key stakeholder map and influence map
  • Document where customers have EOL services, share the risks with the customer and service assurance team
  • Lead the development, ownership, agreement and profitable delivery of the customer technology roadmap
  • Understand your customer governance and approval processes across the design and delivery lifecycle
  • Provide thought leadership to senior internal stakeholders and customers regarding the overall future platform and/or customer solutions
  • Act as a point of contact for technical expertise to advise senior stakeholders, internal and external
  • Provide design authority for complex solutions and/or platform design
  • Provide consultancy on designs for multiple platforms and/or solutions
  • Contribute to the on-going development and adoption of BT’s strategic toolset
  • Continuous personal development to maintain awareness and able to credibly speak on emerging trends and technology
  • Decide on the design scope to leading edge high impact and high risk network platforms and/or customer solutions
  • Propose technical strategy to product / propositions teams and/or customer solutions
  • Ensure the appropriate team manage risk effectively
  • Decide on approach to resolving customer affected issues to leading edge high impact and high risk platforms and/or customer solutions
  • Decide how to re-use solution designs
  • Decide on implementation approaches of technology related transformation activity
  • Solve problems typically specific to leading edge high impact and high risk network platforms and/or customer solutions
  • Solve problems that are complex and unknown, and may lie outside the domain of the role
  • Deliver significant stakeholder influence may be required to resolve problems
  • Support Customer Success and the wider Operations team major jeopardy if customer and BT context requires
  • Encourage supporting Service Assurance and Customer Success teams to deliver BAU resolution RFT without needing intervention
  • Accountable for ensuring the environment inventory is maintained to an accurate level
  • Accountable for ensuring the environment is documented at an end-to-end architecture level, product service architecture, and site architecture level
  • Accountable for ensuring Technology and Service Assurance - particularly 3rd line resolvers -understand the end-to-end architecture
  • Advocate for customer feedback into product bug fixes and improvements
  • Accountable for ensuring the customer environment is properly proactively alarmed in event monitoring systems
  • Make authoritative recommendations on design tools and processes for platforms and/or customer solutions
  • Support as necessary the resolution of in-life issues to high risk and high impact platforms and/or customer solutions

Requirements:

  • Solution Leadership
  • Excellent understanding of technologies and technology trends like SDN, Cloud, UC and Contact Centers
  • Excellent understanding of BT’s portfolio and Operating model
  • Executive Customer Relationship Management (to C level)
  • Virtual Team/Matrix Leadership (up to 50 people)
  • Business and commercial acumen
  • Transformational and Fiscal Management
  • Experience as a solution lead on major accounts with revenue of > 25M
  • Experience as a solution lead driving opportunity development and qualification on major accounts or prospects
  • Experience managing financial targets (Sales and cost)
  • Experience managing a virtual and international team
  • Experience with driving transformation and optimisation in a solutions environment
What we offer:
  • Cafeteria package - HUF 600,000/ year
  • Performance-based bonus
  • Comprehensive private health care package for all the employees, which can be extended to family members
  • Nursery support for mothers returning from maternity
  • Extended paternity leave: 10+10 day fully paid days
  • Commuting allowance
  • Home office allowance
  • Employee discount opportunities
  • Highly affordable mobile packages for the family as well
  • New high-class offices both in Budapest and Debrecen
  • Wide-range of company and community programmes (including support for different sport activities)
  • Family-friendly culture
  • Smart working approach (hybrid working model, 3 together, 2 wherever)

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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