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The Specialist Enterprise Architect (EA) is the Senior Technical Leadership role typically to single account but could have responsibility for a number of accounts which are larger and more complex BT Business accounts. Depending on the account the focus of the role may be pre-sales, delivery, in-life or a combination. The key purpose of the role is to enhance the customer experience and drive profitable growth. The EA is the customers Trusted Advisor on all things technology and design and as such become an integral part of customer’s matrix technical leadership team, creating value through the exploitation of technology across complex multiple platforms and/or technology areas. The EA is accountable for design activities on the account and supports the Client Services Manager directing as necessary on technical elements of service, T&T and operations. The EA is the primary customer interface up to CIO level for all technical design aspects of BT’s solution.
Job Responsibility:
Be part of the Client leadership team and align personal goals with the account targets
Maintain a 3+ year solution roadmap co-created with the customers key decision makers and stakeholders
Accountable for successful technical delivery of all account activity with a specific focus on time, cost and quality
Provide leadership to the operational teams in moments of major customer jeopardy
Ensure technical risks and issues that could impact the service are owned by the appropriate players
Create, own and execute regular governance forums
May lead a sub-vertical and support the wider team in developing opportunities
Generate revenue, ICV, ICGM as directed in goals/objectives through customer sales
Direct the Service community resolve service issues with technical advice as necessary
Role model the C&SD culture and ways of working
Challenge C&SD people to deliver outcomes effectively
Ensure C&SD delivers the right resource, in the right place, at the right cost, doing the right things
Challenge all Operations and other teams to deliver their functional responsibilities
Accountable for those performing design work on the account
Mentor and share knowledge with others
Promote growth within your account
Ensure solution roadmaps are current, available and fully aligned to the account plan and Customer plans
Ensure all design documentation is managed in a quality fashion
Ensure a proactive schedule of technical audits are carried out, with remedial actions followed through and closed
Drive design best practice within the account
Ensure operational teams complete root cause analysis and implement learning for issues
Ensure appropriate design governance and quality controls are in place for approving and executing planned change controls
Run quarterly reviews with Senior Manager C&SD
Document your customer business priorities and corresponding technology drivers
Document your key stakeholder map and influence map
Document where customers have EOL services, share the risks with the customer and service assurance team
Lead the development, ownership, agreement and profitable delivery of the customer technology roadmap
Understand your customer governance and approval processes across the design and delivery lifecycle
Provide thought leadership to senior internal stakeholders and customers regarding the overall future platform and/or customer solutions
Act as a point of contact for technical expertise to advise senior stakeholders, internal and external
Provide design authority for complex solutions and/or platform design
Provide consultancy on designs for multiple platforms and/or solutions
Contribute to the on-going development and adoption of BT’s strategic toolset
Continuous personal development to maintain awareness and able to credibly speak on emerging trends and technology
Decide on the design scope to leading edge high impact and high risk network platforms and/or customer solutions
Propose technical strategy to product / propositions teams and/or customer solutions
Ensure the appropriate team manage risk effectively
Decide on approach to resolving customer affected issues to leading edge high impact and high risk platforms and/or customer solutions
Decide how to re-use solution designs
Decide on implementation approaches of technology related transformation activity
Solve problems typically specific to leading edge high impact and high risk network platforms and/or customer solutions
Solve problems that are complex and unknown, and may lie outside the domain of the role
Deliver significant stakeholder influence may be required to resolve problems
Support Customer Success and the wider Operations team major jeopardy if customer and BT context requires
Encourage supporting Service Assurance and Customer Success teams to deliver BAU resolution RFT without needing intervention
Accountable for ensuring the environment inventory is maintained to an accurate level
Accountable for ensuring the environment is documented at an end-to-end architecture level, product service architecture, and site architecture level
Accountable for ensuring Technology and Service Assurance - particularly 3rd line resolvers -understand the end-to-end architecture
Advocate for customer feedback into product bug fixes and improvements
Accountable for ensuring the customer environment is properly proactively alarmed in event monitoring systems
Make authoritative recommendations on design tools and processes for platforms and/or customer solutions
Support as necessary the resolution of in-life issues to high risk and high impact platforms and/or customer solutions
Requirements:
Solution Leadership
Excellent understanding of technologies and technology trends like SDN, Cloud, UC and Contact Centers
Excellent understanding of BT’s portfolio and Operating model
Executive Customer Relationship Management (to C level)
Virtual Team/Matrix Leadership (up to 50 people)
Business and commercial acumen
Transformational and Fiscal Management
Experience as a solution lead on major accounts with revenue of > 25M
Experience as a solution lead driving opportunity development and qualification on major accounts or prospects
Experience managing financial targets (Sales and cost)
Experience managing a virtual and international team
Experience with driving transformation and optimisation in a solutions environment
What we offer:
Cafeteria package - HUF 600,000/ year
Performance-based bonus
Comprehensive private health care package for all the employees, which can be extended to family members
Nursery support for mothers returning from maternity
Extended paternity leave: 10+10 day fully paid days
Commuting allowance
Home office allowance
Employee discount opportunities
Highly affordable mobile packages for the family as well
New high-class offices both in Budapest and Debrecen
Wide-range of company and community programmes (including support for different sport activities)
Family-friendly culture
Smart working approach (hybrid working model, 3 together, 2 wherever)