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The Customer Experience Enterprise Architect (EA) is responsible to guide the enterprise through global digital transformation and optimization of initiatives while supporting the formulation of future strategy. The scope of activities includes helping the organization achieve targeted business outcomes related to revenue growth, optimizing costs and mitigating risks. This role is accountable for the portfolio of solutions supporting Customer Experience and Sales enablement including but not limited to DASH (Ecommerce) and Sales Force and ensuring that the technology stack and the platform are scalable and future ready.
Job Responsibility:
Manage and Plan the IT Portfolio: Support Portfolio Modernization and Develop Roadmaps
Support Solutions Delivery
Formulate Strategy and Guide Execution: Work with Business and Leadership Stakeholders to Develop Strategy
Connect Strategy to Execution
Relationships with Peers and Business stakeholders and other EA’s
Facilitate Innovation
Bring Alignment Across Business and IT
Requirements:
Master’s or bachelor’s degree in business, computer science, computer engineering, system analysis or a related field of study, or equivalent experience
Minimum 10+ years of business and/or IT experience required
Preferred 10+ years of business experience in strategic and operations planning and/or business analysis
Preferred 10+ years of experience in at least three disciplines, such as business, information, solution or technical architecture, application development, middleware, information analysis, database management or operations in a multitier environment
Preferred 10+ years of Enterprise Business process design and implementation
Preferred 7+ years of Ecommerce, CRM, Enterprise Content Management and other digital tools
Preferred 5+ years of SAP Commerce Cloud (Hybris), S/4, HANA, Sales Force, DocuSign etc
Preferred 3+ S/4 Hana User Experience (UX) implementation process
Preferred 2+ years integration experience with other process areas
Preferred 2+ years leadership experience on large enterprise implementation projects
Prefer global experience having worked and supported multiple regions