Enterprise Architect - Customer Experience

The Customer Experience Enterprise Architect (EA) is responsible to guide the enterprise through global digital transformation and optimization of initiatives while supporting the formulation of future strategy. The scope of activities includes helping the organization achieve targeted business outcomes related to revenue growth, optimizing costs and mitigating risks. This role is accountable for the portfolio of solutions supporting Customer Experience and Sales enablement including but not limited to DASH (Ecommerce) and Sales Force and ensuring that the technology stack and the platform are scalable and future ready. The EA works with business partners to understand their needs/requirements for new/changed functionality, identifies and presents new functionalities that can improve business efficiencies and cost savings and coordinates with IT colleagues on continuous improvement or cross-functional teams or business subject matter experts.