Enterprise Applications Engineer

• Monitor the health of enterprise-wide applications, including error logs, server performance, and memory and processor usage
• Resolve and respond to Help Desk tickets related to enterprise-wide applications
• Keep current on patches and releases related to enterprise-wide applications
• Lead the testing of new software or new versions of software
• Act as the Project Lead for new enterprise-wide applications or updates to existing applications
• Create and maintain production environments for enterprise-wide applications
• Interface with vendors on a regular basis regarding problems, bug fixes and new software versions
• Maintain a high level of knowledge in all enterprise-wide applications
• Act as a back-up for all other applications that may be primarily supported and maintained by others on the Applications team
• Perform desktop applications packaging, testing and deployment via SCCM
• Assist, teach and mentor Applications Analysts and Administrators on the team

• Bachelor’s degree required, major in computer science preferred
• A combination of education and prior experience will be considered in lieu of a degree
• Minimum of five years of extensive experience managing enterprise-wide applications, preferably in a law firm
• Deep knowledge of document management, timekeeping, law firm accounting and billing systems, litigation support, ethical walls, and security
• Infrastructure, server, operating systems, and network communications knowledge
• Proficient knowledge of desktop operating systems, software, and software packaging practices
• Deep knowledge of law firm software, procedures, and risk policies
• Strong ability to install and maintain any enterprise-wide application, including servers, customizations and integrations, load balancing, disaster recover procedures
• Knowledge of SQL server and SQL scripting
• Knowledge of Microsoft technologies and Group Policy
• Certification in iManage preferred

Certification in iManage