Enterprise Application Support Manager Job at Verra Mobility (Mesa)

Application Support Manager

We are looking for an Application Support Manager to lead a strong team of Appli...

Location

United States , Las Vegas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5+ years of experience in management of application support or technical operations teams
Strong working knowledge of application troubleshooting, incident management, and production support practices
Experience with enterprise technologies such as Active Directory, Cisco technologies, Dell technologies, and computer hardware
Ability to manage application maintenance, upgrades, and service improvement efforts in a business-critical environment
Strong communication skills with the ability to work across technical teams, business users, and external partners
Demonstrated ability to analyze support metrics and use data to improve service reliability and response performance
Experience documenting procedures and maintaining support processes that meet operational standards
Proven ability to prioritize multiple issues and initiatives in a fast-paced environment

Job Responsibility

Lead day-to-day support activities for business applications, ensuring stable performance and dependable service delivery
Coordinate incident response, troubleshooting, and resolution efforts to restore service quickly and minimize operational disruption
Plan and oversee application updates, maintenance work, and version upgrades while reducing risk to business operations
Identify opportunities to improve support effectiveness through automation, process refinement, and better use of technology
Track operational performance indicators such as system availability and response times, and take action to improve results
Partner with internal teams, vendors, and business stakeholders to support new initiatives and maintain alignment on priorities
Develop team capability by providing technical guidance, knowledge sharing, and learning opportunities tied to business needs
Maintain support documentation, operating procedures, and service standards in line with organizational and industry expectations
Contribute to departmental planning, reporting, and continuous improvement efforts by using metrics to guide decisions
Support staffing and team performance activities, including coaching, feedback, and fostering a collaborative work environment

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Manager, Application Support

The Manager, Application Services is responsible for overseeing the operational ...

Location

Canada , Coquitlam

Salary:

100000.00 - 115000.00 CAD / Year

Natural Factors

Expiration Date

Until further notice

Requirements

8+ years of experience in IT service delivery, application management, software operations, or related enterprise technology functions
5+ years of people management experience leading technology or application-focused teams
Demonstrated experience owning or contributing to application lifecycle management, including upgrades, vendor coordination, and operational governance
Experience working closely with application support or operations teams in a production environment, either through direct management or strong partnership, including involvement in incident escalation, change management, or service governance
Strong leadership and stakeholder management skills
Excellent communication skills, including the ability to convey technical concepts to non-technical audiences
Proven problem-solving and decision-making abilities under time constraints
Strong organizational and prioritization skills
Continuous improvement mindset with a customer-focused approach

Job Responsibility

Provide leadership, coaching, and direction to the Application Services team to ensure stable and effective support of enterprise applications
Monitor and drive application service performance, including incident and problem management, escalations, and service-level accountability
Develop and maintain comprehensive end-to-end documentation for enterprise applications
Identify and document recurring issues suitable for transfer to Business Technology Services or other support teams
Collaborate with cross-functional leadership to establish clear ownership boundaries and ensure repeatable processes are maintained within the appropriate teams
Develop and maintain governance frameworks for application services, including request intake, prioritization criteria, escalation protocols, and performance metrics

What we offer

Great healthcare benefits (including health and personal spending accounts)
Company provided RRSP
Vacation and wellness days - 5 weeks in total
Employee appreciation events and wellness sessions
$300 per year to spend on company products plus discounts on our products
Free onsite parking and bus pass reimbursement
Discounts on local and sustainable companies
Tuition reimbursement

Fulltime

Enterprise Application Manager

We are looking for an experienced Enterprise Application Manager to lead enterpr...

Location

United States , Lisle

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience leading application development or enterprise systems teams in a management or senior leadership capacity
Strong background in ASP.NET, .NET, and C# application development within complex business environments
Hands-on knowledge of application architecture principles, system design, and scalable enterprise solution delivery
Experience building and supporting APIs and integrations across multiple enterprise platforms
Familiarity with AWS technologies and cloud-based application environments
Working knowledge of Microsoft Dynamics 365 (D365) administration, support, or platform management
Ability to communicate effectively with both technical teams and business stakeholders to align priorities and execution
Experience overseeing application support operations, system improvements, and production environment stability

Job Responsibility

Direct and mentor a team of developers and senior systems analysts responsible for custom applications, integrations, and day-to-day technical support activities
Lead the planning and execution of internal C# and .NET application initiatives, including prioritizing work queues, delivering enhancements, and sustaining existing solutions
Oversee the administration and performance of the D365 environment to maintain availability, improve usability, and support evolving business objectives
Manage integrations across enterprise systems by guiding API development, monitoring data exchange processes, and resolving connectivity issues
Drive technical projects and broader application programs from planning through delivery, keeping timelines, scope, and quality standards on track
Partner with business leaders and technical teams to translate operational needs into practical application solutions and coordinated delivery plans
Provide oversight and direction for data governance efforts through collaboration with stakeholders responsible for data quality, standards, and stewardship
Supervise Tier 2 application support functions, including escalated issue resolution, upgrade coordination, and the evaluation of enhancement requests
Promote stable and secure application environments through continuous improvement, proactive monitoring, and support for system changes and updates

DevOps Application Support Manager

Engineer the future of global finance. At Citi, our Tech team doesn’t just suppo...

Location

India , Chennai; Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5–7 years of relevant experience in a hands‑on technical or support leadership role
Experience contributing to architecture discussions and ensuring solutions align with enterprise standards and long‑term maintainability
Experience working with senior stakeholders or technology partners
Demonstrated experience supporting IT service improvements or platform stability initiatives
Strong communication and presentation skills
Experience supporting or contributing to technical roadmaps or operational workstreams
Experience participating in resilience‑related activities such as incident simulations, disaster recovery exercises, or stability testing
Ability to collaborate with cross‑functional support teams and technology groups
Strong organizational and workload‑planning skills
Consistently demonstrates clear and concise written and verbal communication skills

Job Responsibility

Demonstrates a strong understanding of how application support contributes to the overall technology function and organizational objectives
Assist with vendor relationship management, including coordination with offshore managed services
Support efforts to improve service levels for end users by enhancing operational efficiencies and strengthening incident management, problem management, and knowledge‑sharing practices
Partner with development teams to guide improvements in application stability and supportability
Contribute to frameworks for managing capacity, throughput, and latency
Assist in defining and implementing application onboarding guidelines and standards
Support team members by fostering a collaborative environment and encouraging skill development
Participate in cost‑reduction efforts through Root Cause Analysis reviews, knowledge management, performance tuning, and user training
Participate in business review meetings to help align technology tools and strategies with business requirements
Ensure adherence to support processes and tool standards, and assist in enhancing processes to promote consistency and quality across the support program

Fulltime

Application Support Manager

The Applications Support & Operations Manager is responsible for ensuring the st...

Location

South Africa , Bryanston

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

5-8 years’ experience in application support, business systems management, or IT operations
Experience with enterprise applications, integrations, and data flows (APIs, ETL, or similar)
Knowledge of ITIL principles (Incident, Problem, Change Management)
Exposure to cloud-hosted applications and monitoring tools is advantageous
Relevant IT or business systems diploma or degree qualification (e.g., BSc IT, Information Systems, Engineering)
Strong understanding of application support processes, system operations, and integrated business platforms
Experience in incident, problem, and change management within a complex operational environment
Proven ability to analyse system issues, identify root causes, and implement long-term corrective measures
Ability to work effectively with vendors, technical teams, and business stakeholders to coordinate application fixes, enhancements, and releases
Excellent communication, documentation, and user engagement skills to support adoption and operational excellence

Job Responsibility

Own Level 1/2/3 application support, including troubleshooting, root cause analysis, and timely resolution of system incidents, defects, and user issues
Monitor and report on system performance, availability, and data integrity
ensure proactive detection of issues and minimise downtime through effective operational controls
Coordinate, assess, and execute application changes, enhancements, configuration updates, and releases in alignment with change management and governance processes
Act as primary operational contact for vendors, ensuring adherence to SLAs, timely delivery of fixes/enhancements, and effective communication with business stakeholders
Identify opportunities to optimise workflows, improve efficiency, and enhance end-user experience through system improvements, training, and documentation

Deputy General Manager Application Owner - Enterprise IT

We are seeking an Application Owner to take end-to-end accountability for applic...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Strong understanding of the full Software Development Life Cycle (SDLC) and application operations
Knowledgeable in software engineering principles and tools used to design and maintain enterprise applications
Experienced in troubleshooting and structured problem-solving for functional and operational issues
Skilled in analysing trends and performance data to identify improvement opportunities
Familiar with IT service management practices, including ITIL-based processes
Aware of testing methodologies and quality assurance practices to maintain application quality
Knowledgeable in security assessments, compliance topics, and SOX requirements
Confident in business analysis, project coordination, and structured risk management
An effective communicator with strong stakeholder and partner management capabilities

Job Responsibility

Own and manage applications across all lifecycle stages, from onboarding through to decommissioning
Act as the primary technical contact for applications, covering both strategic direction and day-to-day operational topics
Support audits and compliance activities, including ISO, security, GDPR, and SOX-related requirements
Contribute to business-as-usual operations, supported by external vendors where applicable
Ensure applications deliver required functionality aligned to business needs
Advise on projects and capability changes, providing input on feasibility, risks, and dependencies
Provide design inputs and collaborate with domain and cross-domain architects when requested
Manage partner interactions and maintain clear, transparent stakeholder communication
Work closely with Business Owners on demand management activities
Maintain accurate and up-to-date application documentation in ALFABET

What we offer

Exposure to enterprise-wide applications transitioning into a governed, compliant IT environment
Opportunities to collaborate with cross-functional teams, architects, and strategic partners
A role that builds strong foundations in application ownership, governance, and operational excellence within a global organisation

Fulltime

Application Support Senior Manager

The Apps Support Senior Manager accomplishes results through the management of p...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years experience in an Apps Support role would be an added advantage, but not essential
Experience with people management
Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
Experience with application support would be an added advantage, but not essential
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholde
Bachelor’s/University degree or equivalent experience, Master’s degree preferred

Job Responsibility

Manages one or more apps support teams
Provides technical oversight across systems and applications
leverage skills across multiple apps support areas
Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads
Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes
Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users
Requires awareness of audit and compliance related issues
Contributes to formulation of strategies for apps support and other functional areas
Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency

Fulltime

Application Support Engineer

We are looking for an Application Support Engineer to join our team in Pennsylva...

Location

United States , Lehigh Valley

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3-5 years of experience supporting SaaS-based and enterprise business applications
Background working in a distribution or manufacturing environment
Hands-on experience with application support, incident management, problem management, and change management practices
Familiarity with third-party software vendors, support portals, and case management processes
Working knowledge of WMS systems or WMS applications and related business workflows
Strong troubleshooting, communication, and user support skills across technical and functional issues
Bachelor’s degree in Information Technology, Supply Chain Management, or a related discipline preferred
equivalent experience will also be considered

Job Responsibility

Deliver front-line and intermediate support for a portfolio of SaaS and enterprise applications, responding to incidents and service requests in a timely manner
Investigate application issues, determine underlying causes, and drive resolution while meeting established service expectations
Route complex technical problems to appropriate internal specialists or software providers and oversee progress through final closure
Process user requests related to application access, permissions, configuration changes, onboarding, offboarding, and role updates
Guide end users on system functionality, recommended workflows, and effective use of supported applications
Coordinate with software vendors on support tickets, product updates, patches, and release-related activities
Conduct impact reviews, assist with regression testing, and confirm application performance after system updates or releases
Create and maintain support documentation, knowledge resources, and operational procedures to strengthen service consistency
Contribute to change management activities, issue trend analysis, and initiatives aimed at improving stability and reducing recurring incidents

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Select Country

Enterprise Application Support Manager

Job Description

Job Responsibility

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